CHARLES WAKLEY, JR.

**** ****** *****

McKinney, TX 75071

972-***-****

adn03t@r.postjobfree.com

MORTGAGE MANAGEMENT PROFILE

I am a Mortgage Management professional with proven strategic expertise in developing and improving mortgage fulfillment operations, relationships and communication channels towards increase in productivity, revenue, and organizational efficiencies. I have strong influential and leadership skills that have resulted in successful and effective teams and organizational change processes and people development.

Fulfillment Operations • Underwriting • Processing • Managed up to 60 indirect reports and 4 direct Managers • 16 Years of Management Experience

CORE COMPETENCIES

Leading and Motivating Teams

Developed underwriters and processors into managers. Transformed underwriting team with over 15% deficiencies rating to 2.6% and with a 76% pull through rate from application to closed loans. Improved process for company’s service level agreement of 48hours to decision files to 24 hours within a month of managing the team.

Implementing and Leading Organizational System Process Changes

Established a team to write and develop policies and procedures. Leveraged the knowledge and help from Ernst and Young to bring the collaboration of ideas, methods, company guidelines together to deliver and guide the site through the facilitation of the new policies and procedures.

Process Improvement

Improved processes through methodology, culture, evaluating current system and process flows and streamlining procedures. I was able to develop more effective reports from a robust reporting system. Effectively increase monthly closings and fundings by 35% from Processing and Underwriting (averaging 100 loans per Underwriter and 36 per Closer).

Relationship Building

Cultivated a partnership with sales team, leaders and fulfillment through intentional relationship building and open and transparent communication. Therefore, increased sales/closed loans by 25% the first month and overall 40% for the first quarter and created a ONE team mentality.

PROFESSIONAL EXPERIENCE

Underwriting Manager 2017 - Present

loanDepot

•Creates and employs consistent practices within day-to-day operations, providing support to Underwriting team with onboarding processes and with employee relation issues.

•Maintains compliance with agency and GSE underwriting policies and procedures.

•Works with Quality Control department in reviewing and reconciling Deficiency Review(s) from investors and assists with audit responses.

•Provides direction to underwriting team regarding underwriting and program conditions; gives direction to team regarding unusual or complex individual consumer requests.

•Oversees and delegates training to underwriting staff in agency and government programs or products; holds regular meetings with the team to ensure high levels of customer service are maintained. .

•Establishes and maintains relationships with Ops and Sales leadership to ensure timely and effective resolutions to customer service issues.

Vice President of Underwriter Performance Review 2015 – 2017

Citibank

•Provide robust credit risk management across all mortgage channels on underwriter’s performance.

•Identifies credit risk, process trends and training needs within the underwriting completed each month.

•Assures precise and adequate sampling of underwriters’ work to make accurate assessments of underwriter decision making.

•Evaluates the process of underwriter performance review to encapsulate all relevant decision making.

•Partners with front-end QA to provide seamless checks on all retail and third party mortgage originations.

•Identifies, measures, and reports on complex underwriting issues at the individual underwriter level and the macro-level, across all mortgage channels.

National Operations Manager 2014 – 2015

CountryPlace Mortgage

•Create process flow for fulfillment and new positions for Correspondent lending.

•Increased production by 49% within 2 months.

•Key in having manual checks and balances integrated into LOS system to decrease QC and GSE findings by 40%

AVP – Area Underwriting Manager 2013 – Dec 2013

Wells Fargo Home Loans (Displaced due to downsizing)

•Opened and developed a new underwriting site of 120 underwriters.

•Responsible for or participated in hiring, coaching, developing and supervising team members, including decisions relative to performance reviews, terminations, hires, discipline, and salary actions.

•Trained team members on financial reform guidelines.

•Made recommendations for process design/workflow improvements.

Senior DE Underwriter III 2011 - 2013

Capital One Home Loans

•Determined qualifying income for the most complex applicants including self employed (all tax returns).

•Reviewed complex income documentation such as personal and business tax returns.

•Reviewed the most complex appraisals and underwrote FHA, Conventional and Non-Conforming loans.

•Restructured loans recommended for denial and present counter-offer which fully complies with guidelines at an acceptable level of risk.

•Disposition loan files outside of standard underwriting guidelines.

•Reviewed Co-Op, CEMA and Bond Loans.

Loan Administration Manager II – Underwriting 2007 - 2011

Wachovia Mortgage/Wells Fargo Home Mortgage

•Managed a mortgage service center team which consisted of the processing, underwriting and closing departments.

•Managed indirectly 60 underwriters and closers and directly managed 4 managers.

•Maintained team staffing including interviewing, hiring and terminations.

•Established and maintained relationships with sales and outside vendors.

•Prepared and conducted annual performance reviews.

•Provided career counseling guidance and addressed disciplinary actions as needed.

•Interacted with and mentored team members by providing timely guidance and feedback, as well as

proactively handle performance issues.

Branch Operations Manager 2003 - 2007

Countrywide Home Loans/Bank of America

•Managed 14 account executives and six operation personnel.

•Operated the branch at maximum efficiency, branch rated in top 25% company wide.

•Trained and developed sales strategies.

•Lead the branch to reach Circle of Excellent for operations procedures.

Also functioned as:

DE Underwriter III – Underwriting Support

•Underwrote FHA,VA, Jumbo loans up to 3.5 million, HELOC’s and any loans deemed challenging.

•Counseled branch level underwriters on guidelines, policies, procedures and exceptions.

•Directed branch level and Senior Management on how to structure loans for approval.

•Approved Living Trust, Power Of Attorneys, HOA Certifications and Appraisals.

EDUCATION

1987 - 1990 Cameron University Lawton, OK 1991 Central Texas College Wuerzberg, Germany

Major: Business Administration/Finance Certified Logistics Specialist

MORTGAGE CERTIFICATIONS

2004 Direct Endorsement (FHA) - U.S. Department of Housing and Urban Development

2005 Staff Appraisal Reviewer/LAPP – U.S. Department of Veteran Affairs

STRENGTH FINDER 2.0 STRENGTHS:

Arranger, Connectedness, Relator, Restorative and Individualization

MILITARY SERVICE

United States Army Reserve/Active Army 1989 – 1993

Logistic Specialist in Field Artillery

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