MARLENE MUNOZ

**** ****** ******

Corpus Christi, TX 78411

817-***-****

adn030@r.postjobfree.com

SENIOR BUSINESS ANALYST / CONSULTANT

Obtain my career goal with an organization in which I am challenged and will have the ability to utilize strong analytical skills. I am a results-oriented self-starter with excellent verbal and written communication skills. Ability to lead projects, work independently; and meet goals and deadlines. Perform multiple tasks with broad experience in Analysis, ERP software implementations, documentation, training, and support. I have worked with both Agile and Waterfall methodologies.

Bilingual

PROFESSIONAL EXPERIENCE

Alpha Consulting

Contract Business Systems Analyst

Broadridge Financial Solutions

December 2020 – July 2021

Partner with the Account Management, Client Relations, and Sales Teams, in support of new and/or add-on business.

Provide support to advance the sales cycle with prospective and existing clients through the interest to implementation process.

Collaborate with the client facing team to identify the scope of new opportunities and understand the design and solution that meets customer specifications.

Create critical documentation and presentations in coordination with technical groups to develop solutions.

Gather requirements and create or update Functional and System Specs for Development

Work on multiple Projects and meet delivery deadlines

Trimark USA

Business Systems Analyst

July 2017 – March 2020

Provide implementation and support for heavily customized JDE Distribution Sales 9.2 and Oracle Sales Cloud (CRM)

Work closely with internal and external users and developers to assist with the implementation of new solutions, technologies, and support of applications

Identify risks and solutions associated with proposed or existing supply chain software applications and strategies

Develop, coordinate, test, and implement plans to test business and functional processes during

system development and quality assurance testing

Create and conduct business requirement sessions utilizing concepts, best practices and procedures

Create functional specs

Create detailed descriptions of user needs, program functions, and steps required to develop or

modify systems.

Create training and end-user documentation

Train Users for Go-Live and new processes

Assist users and managers in problem solving and work closely with teams to meet critical deadlines

Possess best practices to effectively help support and provide recommendations to internal customers

Track and document changes to functional and business specifications

Manage, support, and document post-implementation issues and revision requests

Cognizant, Inc.

Contract Senior Supply Chain Consultant

Par Pharmaceutical

May 2016 – June 2017

Supply Chain Lead for JDE 9.2 Implementation

Hosted workshops to develop business needs for Procurement, Inventory, QA, and DEA

Set up partial Transportation module used for Sales Transactions (used for disposals)

Demos and Q&A sessions for VP’s

Created Business Process Designs and Functional Requirements

Configuration of distribution modules and customization

Worked with Development and Business to test and design new functionality

Created workflows and test scripts for business

Created batch and interactive versions

Created menus and task views

Prepped data for each environment and sessions held

Hosted UAT, Integration, and “Day in the Life” sessions with Business

Analyze and trouble-shoot issues

Oxford International

Contract Senior Consultant

Alon USA

July 2015 – April 2016

JDE Senior Consultant for upgrade and migration from JDE World A9.3 to Enterprise One 9.1

Configure new processes for Sales, Procurement, Inventory, Advanced Pricing, Agreements, and Address Book.

Work with Business Users to create test scripts for software modifications and execute for pass/fail

Test and resolve issues while testing and provide support

Run Queries using SQL for Analysis and Reporting

Create training materials and train business users on: Navigation, Address Book, Order to Cash, Procure to Pay, Accounts Payable, Agreements, and Advanced Pricing

BellSoft Corporation

Contract Senior Consultant

Novartis /Bellsoft Corporation

August 2014 – July 2015

Lead and participated in projects involving JDE Distribution modules for One World and World Software

Works closely with the global business community to understand their needs and requirements

Analyze business processes and complex client requirements for process refinement or determine system configuration needs

Configure, test, and create Test Scripts for software modifications or new projects

Implement new processes as required

Provides on-going support for JDE and related software as needed as 3rd Level Specialist

Uses SQL and Showcase reporting tools for analysis and reporting

Creates User documentation in a SOX and FDA controlled environment

Capscient Corporation

Contract Senior Consultant

Alaska Railroad Corporation

February 2014 – July 2014

Analyze software and process issues with JDE Software Distribution Applications 9.1

Gap Analysis

Train Users on best practices to increase knowledge base

Work closely with development and end user teams to test proposed system

Recommend resolutions using “As-Is” – “To-Be” documentation

CBRE Real Estate

Contract Senior Consultant

May 2013 – February 2014

Participate in the implementation of JDE platform for new clients.

Analyze client requirements; design, test, and implement solutions

Analyze business process and complex client requirements for process refinement or determine system configuration

Work closely with development and end user teams to test proposed system configuration and customizations

Coordinate, support and help resolve J.D. Edwards help desk cases for General Ledger, Accounts Payable, Accounts Receivable, Job Cost, Reporting, Purchase Order, and system interfaces using JIRA

Work with 22 different environments for client base and business users

Perform IST testing and support UAT testing

Use I-Series SQL to extract or import data for production

IDR

Contract Senior Business Analyst

Dean Foods

January 2013 – April 2013

Partner with business sponsors and project team to define project scope for the White Wave Foods spinoff from Dean Foods

Conduct workshops for each work-stream and identify gap analysis

Work with business sponsors, business subject matter experts, and project manager team to obtain necessary information for requirements

Define and develop Functional Specifications, Workflows and Documentation for each work-stream

Actively participate in uncovering and resolving project issues and identified project risks

Work with project team to provide estimates for White Wave’s future work

Work with IT Vice President on the Morningstar Project spin-off

Created mass spreadsheet and researched information for the separation of users, software and hardware.

Veritude

Contract Senior Systems Analyst

Fidelity Investments, Inc.

December 2011 – December 2012

Partnered with business sponsors to review and refine project scope with the project team.

Document and/or facilitate the preparation of detailed System Requirements, including impact analysis and use cases.

Conduct reviews with the team and all interested parties.

Work with business sponsors, business subject matter experts, project managers, and developers to obtain necessary information for the requirements.

Participate in the review of initial designs, prototype's and make recommendations to the designer and project team.

Analyze existing system logic and operational processes and procedures to develop recommendations that will solve end user problems and shape new functionality.

Write Functional Specifications, Test Plans, and Test Cases for each project.

Conduct reviews with the team and all interested parties.

Review both Technical System Designs and QA Test Strategy/Plan documents

Participate in QA bug resolution and update Functional Specification document as necessary.

Actively participate in uncovering and resolving project issues.

Work with project team to provide estimates for future work.

Facilitate requirements sessions to meet with business partners and development teams

Experience working with diversely located teams

Systems Analyst on infrastructure Projects which included successfully upgrading AIX to LINUX, CommEngine, and WebFOCUS.

Test SWIFT messages with partnered Banks.

Bellsoft Inc.

Contract Consultant

Alcon

JDE World Contract Business Analyst

June 2011 – Dec 2011

Work with Finance team in analysis of reports

Research and resolve user team’s project issue

Special projects to prepare team for Novartis merge

Analyze existing system logic and operational processes and procedures to develop recommendations that solve end user problems and shape new functionality

software resolutions and updates

Mannatech, Inc. Coppell, Texas

Senior Business Analyst

Feb 2006 – June 2011

Work on Global Country Implementations successfully with emphasis on Sales, CRM, Purchasing, Inventory, and Commissions

Prepare JDE configuration; i.e. menus, security, interactive and batch versions

Maintain security for US and International Offices

Facilitate JAS sessions with Business Users and Development team to gather requirements

Create Requirements, and Test Plans

Perform IST Testing

Work with Business in UAT Testing

Create Test Scenario Scripts in HP Quality Center

Manage several projects

Liaison between IT and Internal Audit to improve IT SOX related issues

Enhance and audit custom internal forms used in JDE

Pre and Post go live support

Data extraction and queries using SQL

Train Corporate and International Users using different methods; Web-Ex, PowerPoint, and Hands-On classroom Training

Create user documentation using UPK

Analyze business processes and translate into Visio

Competencies, Skills and Abilities

Knowledge of data elements, database structures, and data flows within an enterprise system. Excellent leadership and organizational skills required to lead cross-functional / departmental projects.

Strong communication / listening skills.

Collaborative skills to work across multiple stakeholder groups to translate business strategies, initiatives, goals and objectives into ERP project proposals.

Ability to communicate technical concepts and break down complex business problems into easily understood documents and presentations.

Strategic thinking/problem solving

Advanced skills in Microsoft Word, Excel, Visio, and PowerPoint.

Proficient in problem solving, requirements gathering, analysis and documentation.

Project management skills

Excellent oral and written language skills.

ERP Software Track-It Technician Client

CRM UPK Productivity Kit

Citrix MS Office Suite 2010

HTML Reports Now

HTML SQL Query Analyzer HP Quality Center 10

Toad for SQL Server JIRA

Microsoft Project SWIFT

SharePoint WebEx

ISeries SQL Showcase

Remedy Service Now

Confluence

Industry Certifications

JDE Enterprise One Supply Chain Management Certification

Agile Certification

User Productivity Kit (UPK)

RWD Infopak

Ariba Certification

Recognitions & Awards

Consultant Performance Champion 2002

Above and Beyond 2002

Instructor of the Year Award 2001

Instructor of the Quarter Award 1999, 2000, 2001

I Jump for My Customer Award 2001, 2002

Commitment to Excellence Award 2000

Education

TCC - Applied Science Degree

Northlake Community College – Computer Science

Del Mar College - Business

*References upon Request

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