Sahar Ibrahim

***** ****** **

Sugar Land, TX ***98

832-***-**** adn02p@r.postjobfree.com

EDUCATION

University of Houston Houston, TX

Bachelor of Science in Computer Science May 2006

●Cum Laude

SUMMARY OF QUALIFICATIONS

Data analyst with over 10 years of experience in MIS for engineering corporations within the energy industry. Trained and skilled in assembling, producing, and distributing data to the highest standards of the company and client. Dedicated to being a key contributor and an integral member of a team to provide quality service.

●Maintained favorable relations between companies and clients, thus increasing approval ratings

●Saved time and money by compiling data in a concise and easily understandable way

●Able to train and assist colleagues with database and statistical tests and issues

WORK AND LEADERSHIP EXPERIENCE

Home Health Insurance Houston, TX

Customer service 2018-2020

●Customer satisfaction and assisting them with issues/concerns related to their health.

●Ensuring Find the good long health care for their situation.

●Handling patients, referral sources, and administrative department inquires.

●Working as a double agency between the patients and insurance to find the good long health care for the patients depend on their age, health situation and insurance type.

●Responsibility to schedule nurse to go check on the patient at home and evaluate them to find which the best home care for them.

●Helping patients after they get authorization from the insurance to hire people to assist them at home if they qualify for long-term health care.

●Communicating with insurance companies and/or prior authorization requests.

●Assists the Customer Service Representative (CSR) with difficult cases.

WorleyParsons Houston, TX

Senior Document Controller 2013 – 2016

●Primary lead for all commercial and technical data as well as general inquiries.

●Processed documentation to a quality control standard within a preferred database.

●Established and maintained documentation for control systems.

●Conferred with engineering personnel to resolve differences and compile the required changes to be implemented.

●Maintain the Document Control Systems and Electronic Document Management Systems (EDMS) content.

●Trained employees on the following: Specification Deviation Request (SDR), Engineering Technical Query (ETQ), Design Change Process (DCP), and Key Document Change Notification (KDCN).

●Performed\ and assisted with UAT testing.

●Worked with SmartPlant Foundation (SPF),Sharepoint, and Excel spreadsheet.

Southern Petroleum Laboratory (SPL) Houston, TX

Quality Assurance Analyst 2005 – 2011

●Managed and ensured compliance with all QA procedures by reviewing and approving analytical results.

●Performed periodic reviews of the internal logbook for accuracy and completeness.

●Troubleshoot and resolved incidents in the database as well as provide admin support for SOP.

●Led multiple project assignments as needed with major clients such as Shell, Dow Chemical, Valero, and Conoco.

●Communicated effectively with clients by providing accurate results and feedback based on their requirements.

Yokogawa Corporation of America Houston, TX

Document controller 2004 – 2005

●Created, edited, added, modified and distributed the engineering document.

●Issued and verified project Drawing.

●Assembled, reproduced, and redistributed all data from various vendor documents

●Provided project closeout activities as necessary. Boxed all records for shipment to customer.

●Filed Documents.

VOLUNTEER AND LEADERSHIP:

St. Mark’s Church – Elementary Sunday School Teacher 2014-Present

●Prepared lesson plans and activities for the students using Word, PowerPoint and Excel spreadsheet.

●Chaperoned retreats and field trips.

Career Transition Ministry 2015 -Present

●Attendance of this program included seminars for resume building, one-on-one time with recruiters and networking events with various local companies.

●Tips and pointers helped me actively search for jobs in order to continue pursuing my career.

Community Senior Citizen Meetings 2017-Present

●Monthly Senior Citizen meetings held at St. Mark’s church.

●Lead coordinator of the meetings. Prepared activities and discussions for the group. Provided transportation for the elder to the meetings.

SKILLS AND INTERESTS

Languages: Fluent and literate in Arabic

Technical Skills: SharePoint, C++, Java, Smart Plan Foundation (SPF) 2007, Excel.

Interests: Math, active member of my church community, floral design and décor, travelling, hiking, reading, volunteering with elderly care.

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