Audit Clerk Chase Bank

Resume of:

Eddie L. S. Bracamonte

**** *. **** ****

Laveen,Az 85339

E – mail address

admzzb@r.postjobfree.com

Work: 602-***-****

Cell: 602-***-****

To join a company that offers me a stable and positive atmosphere and inspires me to enhance and therefore to innovate the work culture for the betterment of all parties concerned.

• Willing to take on additional responsibilities and challenges

• Display excellent time management with high attention to detail

• Work effectively as a team member

Eddie L. S. Bracamonte

Highlights of Qualifications

Excellent communications and interpersonal relations skills.

Extensive experience in multiple Retail Lockbox operations areas.

Able to view problems in a positive way and propose solutions to streamline operations and improve quality.

Able to work independently, without supervision.

Diplomatic and tactful in dealing with employees, clients, and vendors.

Enthusiastic, committed, resourceful; can be counted on to get the job done.

Successfully manage staff of up to 50 employees.

Certified in Bank Operations, including New Accounts ( ATS ).

Professional Experience

Production Manager

Act as primary point of contact for transmissions issues and will be responsible for contacting customers to inform them of any downtime or transmission problems.

Lead teams responsible for each area within the production operation.

Responsible for supervision of associates in various support functions.

Effectively communicate with clients during visits, problem solving and reporting as needed and communicate all client implementations to operations as well as perform user testing.

Make timely decisions in managing workload and on-time delivery.

Provide, review and communicate production reports and statistics.

Act as primary point of contact for client inquiries and research.

Assist in leading cross-functional teams to develop and implement process improvements.

Responsible being the project lead for all audit preparations.

Will be the point person for vendor relationships, security system and all maintenance functions.

Responsible for ensuring performance reviews are written and delivered timely.

Work directly with the Site Manager to develop and monitor internal and external procedures.

Create an empowering culture that generates associate ownership.

Perform quality control checks to ensure quality and timeliness of jobs.

Performs training for new or transferring employees, on equipment and quality procedures.

Oversee the production schedule and manage progress.

Will monitor workflow and assign duties as necessary to meet Service Level Agreements.

Support corporate leadership and initiatives.

Compile daily reports.

Service Specialist

Ensure Transcentra adheres to all contractual obligations related to production, day-to-day client needs and change request.

Develop and maintain active, working relationships with key operational contacts within the client organization.

Develop and maintain active, working relationships with key process owners in Transcentra and 3i-infotech.

Handle all day-to-day client needs (change orders, client issues resolution, error management, root cause analysis, maintain processing instructions, etc.)

Identify/Remediate/Escalate service risks proactively before protracted relationship impact occurs.

Identify/recommend enhancements to current processing in order to benefit Transcentra and client.

Recommend additional products and services that could benefit the client.

Analyze and report on production and/or client behavior variances (volume, error/issues, etc.)

Support invoicing, compliance and other functional areas that constitute part of an overall operation of client account.

Administer service reviews on a regular basis in order to: report empirical data on how the client perceives the service provided by their contract points at Transcentra, and provide internal feedback and/or create internal action plan to improve service perceptions.

Quality/Change Management

Address quality issues quickly to ensure a timely and successful resolution.

Ensure all employees are aware of procedural changes and updates.

Effectively work with management and other necessary personnel to resolve quality issues.

Responsible for ensuring all forms and logs are completed timely and accurately for taking and research purposes.

Consistently review quality processes/concerns to identify and suggest ways for improvement.

Available during off-hours to ensure changes are being made and quality service is being rendered.

Leadership/Supervision

Extensive experience in production environment where I determine work priorities, assign work stations, and determine holdover allowances.

Maintain professional demeanor when communicating with employees.

Effectively direct work of 50 employees.

Make necessary changes in personnel and process to ensure quality and productivity standards and deadlines are consistently met.

Created and implemented cut time and pull logs for the opening area to increase productivity and decrease holdover.

Enforce corporate/division security and audit standards.

Oversee training of new employees on procedures, process, and policies, and coordinate cross-training needs.

Conduct timely performance appraisals and address personnel concerns quickly.

Eddie L. S. Bracamonte

Employment History

2009 to Present Transcenta

2011 to Present 3rd Shift Production Manager Operations

2010 to 2011 Client Service Specialist

1991 to 2009 Chase Bank Corporation

2008 to 2009 Change Management Client Service Analyst

2006 to 2008 Cells Audit clerk workflow Special projects

2004 to 2006 Output DMS Specialist backup

2001 to 2004 Lockbox Image Sorter Supervisor / Transport

1996 to 2001 Lockbox Supervisor Mailroom / Opening / Opex 150

1995 to 1996 General Utility full process/DMS Specialist

1991 to 1995 General Clerk opener/ Transport/ Output

Education

Certification

American Teller Schools, 1990

Bank Operations Certificate

Paying & Receiving

Collections & Exchange

New Accounts

Bookkeeping

Bankcard Operations

Bankcard Courses

Lotus AmiPro

Interaction Management

Increasing Human Effectiveness

Diversity Training

Technical Experience

Banctec payment processing machines ( 9400/9500)

Opex extraction machines (50/51/150) = IEM’s, Eagle

NCR 7780’s

CRT entry

Data Management Systems (DMS)

Proof encoding machines

Spread sheets

Payroll ( On-line time sheets ) corrections and adjustments

Incentive Reporting

Administer performance plans

Statistics Reporting

Report Workman Comp. claims

Word / Excel / Lotus notes

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