KHAJA MOGRAL ABDULRAHIMAN

Current Location: Doha, Qatar.

Nationality: Indian

Date of birth: 05 May 1983

Marital Status: Married

Language: English, Hindi, Arabic (basic)

Height / Weight: 183 / 86 Kg

Telephone: +974********

Email: admzwm@r.postjobfree.com

SUMMARY

To continues establishing a career in the customer service industry working for a company that will offer opportunities for advancement and professional development.

WORK EXPERIENCE:

DUSITD2- SALWA DOHA HOTEL, QATAR.

Concierge Supervisor (Feb 2020- May 2021)

www.dusitD@.com/d2do

THE RITZ-CARLTON HOTEL- JEDDAH, K.S.A.

Guest service Supervisor(May 2018- August 2019)

www.ritzcarlton.com/en/hotels/saudi-arabia/jeddah

JEDDAH GATE EMAAR GROUP OF PROPERTY- UNDER AMC, K.S.A.

Chief Concierge (Jan 2017- April 2018)

www.emaarme.com.sa

MOVENPICK Hotel West Bay Doha, Qatar.

Concierge Supervisor (Feb 2015 – June 2016)

www.moevenpick-hotels.com/west-bay-doha

ESCAPE HOTEL & SPA, Bangalore India / THE URBAN HOTEL, Rustan Bag road Bangalore, India (Banyan Project).

Front Office Duty Manager (Feb 2014- Jan 2015)

www.escapehotel.in, www.theurbanhotel.com

CONFIDENT AMOON GLAMOUR RESORT AND SPA, Bangalore, India.

Front Office Duty Manager (June 2013 – December 2013)

www.confident-group.com/amoon

MIRAJ AVIATION SERVICES, Khalidiya Abu Dhabi.

Training Coordinator (July 2011- July 2013)

L’ ARABIA HOTEL APARTMENT, Mussaffah, Abu Dhabi.

Front Office Receptionist (June 2010 – July 2011)

www.larabia.ae

MILLENNIUM HOTEL, Sharjah (HILTON Sharjah), U.A.E.

Bell Desk Shift In charge (Aug 2005 – Apr 2010)

Professional Skills:

Ensure all request for information or assistance are fulfilled in an exceptionally courteous, efficient, and professional manner.

Inform all Overnight staff of nightly activities, group and VIP arrivals as well as special requests and repeat guests.

Check accommodations, making sure any special requests are carried out accordingly, greet guests upon arrival and ensure escort to accommodations if appropriate.

Act as manager on duty for the hotel in the absence of the Front Office Manager dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise.

Manage the night shift in the department ensuring all employees perform the tasks assigned to them and coordinate Front Office activities with other departments.

Required to welcome our guests to the hotel in a friendly and helpful manner, ensure that the public areas are kept clean and tidy.

Occasionally Assist guests with their luggage, be a point of contact for our guests, valet park guests cars and other responsibilities to ensure all requirements are met during our guests stay.

Must actively participate in the decision-making process on guest relocation for nights when overcapacity, execute accordingly and ensure a smooth relocation process. This effort must be coordinated with the Front Office Manager and/or Manager on Duty prior to shift start.

Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, assigning nightly work, conducting training, conducting counseling and evaluations and delivering recognition and reward.

Ensure the accurate completion of the daily night audit in a timely fashion.

Must be able to perform the full night audit if needed.

Oversee preparation of daily summary reports.

Assist the Front Office Manager in implementing and enforcing financial controls throughout the department, helping with control of operating expenses, scheduling, and purchasing.

Should Show Initiative, Problem Solving, Staff Training, Team Leading.

Work closely with the Housekeeping Department to improve guest services and foster cross departmental communication.

Be aware and able to enforce all fire-life-safety procedures.

Remain current in all updates with regards to new procedures and training.

Report any suspicious persons, activities and/or hazardous conditions to the Security department and/or the Front Office Manager.

Training & Rewards:

Guest standard satisfaction training, complaining handling, Firefighting and CPR training

Educational Qualification:

S.S.L.C, Pre-Degree Course.

Systems:

Opera, Fidelio, Wish net, WinHms, Protel, Ms. Office, Tally, Wings Accounting Package, Photoshop etc.

Reference:

MR. JASIM SULAIMAN

DUSITD2 SALWA DOHA, QATAR

FRONT OFFICE MANAGER

PH: +974-********

MR. OMAR YOUSEF

THE RITZCARLTON JEDDAH, K.S.A.

GUEST SERVICE MANAGER

PH: +966-********

MR. RONI ZAROUR

MOVENPICK WEST BAY DOHA, QATAR.

FRONT OFFICE MANAGER

PH: +974-********

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