Computer Operator Valdosta
Resume:
NUSARA MCFRY
Lithia Springs, GA
**********@*******.***,
SUMMARY
Energetic Customer Service Representative with 10+ years of experience resolving complex customer inquiries. Passionate about building strong customer relationships, and increasing customer loyalty and engagement
EDUCATION 1992-1995 Valdosta State University Valdosta, GA
Bachelor of Business Administration Management
1988-1990 Florida State University Tallahassee, FL Associates Degree – MIS (Management Information Systems) SKILLS
Proficient in Microsoft Office
Outbound/inbound calling
EXPERIENCE 1995-PRESENT S.P. Richards Company Smyrna, GA
• 2003-present Atlanta D.C. Office Mgr
assign and monitor clerical, administrative responsibilities and tasks among office staff
allocate resources to enable task performance & coordinate office staff activities to ensure maximum efficiency
evaluate and manage staff performance
recruit and select office staff / organize orientation and training of new staff members
coach and discipline office staff
design and implement filing systems/ensure filing systems are maintained and current
establish procedures for record keeping / monitor record keeping
ensure security and confidentiality of data
design and implement office policies and procedures / ensure office policies and procedures are being adhered to
implement procedural and policy changes to improve operational efficiency
prepare performance reports and schedules to ensure efficiency
monitor and maintain office supplies inventory / review and approve office supply acquisitions
handle customer inquiries and complaints
manage internal staff relations
• 1999-2003 Atlanta H.Q.-National Acct Customer Svc Dept Mgr
Serve as a mentor to Customer Svc Representatives and provide guidance with service related issues.
Assist sales managers with special projects. Maintain daily, weekly, and monthly agent statistics for all team members through daily review of performance.
Provide assistance in handling calls, system efficiency and phone techniques.
Manage escalated issues including short shipped orders, damaged items, delayed deliveries and customer complaints.
Respond to numerous inbound calls and delegate order entry functions for national dealers.
• 1997-1999 Atlanta D.C. Customer Svc Supervisor
Supervised staff of 12 employees. Organized staff meetings, training and orientation sessions.
Performed extensive customer care. Handled all aspects of servicing to local and regional dealers.
Provided information related to shipment life cycle by managing import of packages, including but not limited to package status, problem solving, troubleshooting and proactive tracking.
Implemented training course for new recruits.
• 1995-1997 Atlanta D.C.-Lead Customer Svc Rep/Computer Operator
Processed and troubleshoot orders relating to billing, crediting and late deliveries while maintaining great customer relations.
Applied extensive computer utilization related to accessing, researching, editing and reporting sales information in order to maintain customer master files.
Provided technical support to high volume customers using CRT systems with EDI orders.
Contact this candidate