TAMI MUNDWILER-VANBALL

OBJECTIVE

Dedicated Customer Service Administrator backed with more than 15 years’ experience in customer relations and 5 years in Accounts Receivables / Collections. Motivated to maintain customer satisfaction and to contribute to the success of the organization.

SKILLS

• Excellent organizational skills, attention to detail

• Confident decision maker

• Ability to work in a team environment

• Positive and professional ‘can do’ attitude, self-motivated and hard-working

• Able to work well under stressful conditions, multi-tasker

EXPERIENCE

New Equipment Leasing, Grand Rapids, Michigan 2020 - Present

Accounts Receivables / Accounts Payables – October, 2020 - Present

• Record and reconcile payments between QuickBooks and bank

• Record payments made via phone checks, credits cards, checks and EFTs in Turbo

• Respond to customer calls for payments and pay-offs.

• Prepare batch check runs, wire transfers and ACH transactions

• Enter and update EFT information in banks and run weekly EFTs

• Enter data in Uniform Commercial Code systems in various states

• Review paperwork for completeness in regards to deals prior to payment

• Other duties as assigned by Management

Skytron, Grand Rapids, Michigan 2020 - 2020

Customer Service Representative – July, 2020 – October, 2020

L3 AVIATION PRODUCTS / L3Harris, Grand Rapids, Michigan 2004-2020

Customer Service Administrator / Team Lead / Customer Service Supervisor – 2014 – 2020

• Acts as primary Customer point of contact. Handles inquiries, proposals, customer negotiations, problem resolutions, order entry, quoting, schedule changes, credit issues and Aircraft On Group (AOG) support

• Reviews and accepts customer purchase orders, enter orders, and advise status of open orders to the customer. Responsible for ensuring that all mutually agreed purchase order requirements, including delivery schedules, are accomplished

• Ensures export control requirements are being met as they relate to the position

• Takes the lead to improve the way we do business with all Customers. Identifies, recommends, and implements innovative process improvements. Ensures SOPs are updated. Subject Matter Expert (SME) on the MRP system

• Responsible for leading daily team operations of the repair administrators and communication of daily repair sales for our site.

TAMI MUNDWILER-VANBALL

• Ensures export control requirements are being met as they relate to the position

• Takes the lead to improve the way we do business with all Customers. Identifies, recommends, and implements innovative process improvements. Ensures SOPs are updated. Subject Matter Expert (SME) on the MRP system

• Work with or coordinate cross-functional teams in customer issue resolution

• Leads team process initiatives and the revision of applicable work instructions and procedures.

• Coordinates the completion of annual goals, communicates performance requirements and conducts end of the year performance evaluations.

• Support the initiative of the L3 CRM, and active participant in the transition of the L3 Sarasota, FL facility to Grand Rapids, MI. Team member and SME of the Impresa (MRP) team.

Accounts Receivable Administrator / Credit Analyst – 2009 – 2014

• Posting of daily A/R payments accurately and in a timely manner to include customer account discrepancy resolution

• Invoicing of daily sales

• Research customer financial status in order to determine payment terms

• Assist in preparation of bad debt reserve

• Review AR aging report daily and develop plan to resolve outstanding balances

• Work with bankruptcy or collection agencies

• Achieved working capital goals specifically with a DSO target of 45 or better.

• Generated weekly check run from accounts payable

• Handle requests/questions received in our A/R general mailbox

• Communicate with manager and team members on any billing issues and cash application errors

Customer Service Administrator - 2005 - 2009

Contract Administrator – 2004 – 2005

EATON AEROSPACE, Grand Rapids, Michigan 1990 - 2004

Contract Administrator – 2001 – 2004

Supervisor, Customer Service – 2000 – 2001

Senior Customer Service Administrator – 1999 - 2000

Customer Service Administrator – 1996 – 1999

Senior Quality Assistant/Supplier Management – 1993 – 1996

Marketing Secretary – 1990 – 1993

EDUCATION & CERTIFICATION

Bachelor in Business Administration

Davenport College, Grand Rapids, Michigan

Bachelor in Administrative Services

Ferris State University, Big Rapids, Michigan

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