MHARYIE JHOI CRUZ CHIA

*** ******* ***** **. ****** P. Gomez St. Quiapo, Manila

Landline: (7) 907-0170

Mobile: +63-995-***-****

E-mail address: admzq9@r.postjobfree.com

OBJECTIVE

• To work effectively and efficiently, to create goodwill and gain working experience and to serve honestly.

SEMINARS ATTENDED/CERTIFICATES ACQUIRED

FERRY AND HOTEL FAMILIARIZATION AND HISTORICAL TOUR Island of Corregidor

August 12, 2014

NATIONAL CERTIFICATE II IN TOUR GUIDING SERVICES

Far Eastern University

October 23, 2015

TRENDS IN THE HOSPITALITY WITH RESPONSIBLE GAMING

Genting -Star Tourism Academy issued by Star Cruises Centre, Newport City, Pasay City Philippines

February 16, 2015

A CLOSER LOOK AT IN-FLIGHT CATERING OPERATIONS

MacroAsia Catering Services at NAIA Pasay City

February 16, 2015

FRONT OFFICE AND HOUSEKEEPING SEMINAR

Marriott Hotel Manila at No.10 Newport Boulevard, Newport City Complex, Pasay City, Philippines 1309

February 16, 2015

AMADEUS E-LEARNING – RESERVATION ESSENTIALS

Far Eastern University

March 30, 2016

PSYCHING UP THROUGH SYNERGY

Far Eastern University

November 23, 2016

INTERNATIONAL TOUR: HONG KONG - MACAU

Far Eastern University

October 24-26, 2016

PATA HERITAGE FORUM: A DISCOURSE ON CULTURAL HERITAGE MANAGEMENT

Far Eastern University

March 24, 2017

NATIONAL CERTIFICATE II IN TRAVEL SERVICES

Far Eastern University

March 20, 2016

NEW HORIZONS: EMBRACING DIVERSITY IN THE TOURISM INDUSTRY Far Eastern University

April 27, 2017

CAREER MANAGEMENT FOR MILLENIAL GENERATION

Far Eastern University

May 3, 2017

INTERNATIONAL EDUCATIONAL AND CULTURAL EXCHANGE PROGRAM Far Eastern University

September 6, 2017

TAMARAW JUMPSTART TO A WORLD OF WORK

Far Eastern University

April 20, 2018

U.S.A J-1 INTERNSHIP PROGRAM/ CULTURAL EXCHANGE PROGRAM Doubletree Austin by Hilton Hotel

November 14, 2018 – November 11, 2019

FOOD HANDLER SERVICE TRAINING

Doubletree Austin by Hilton Hotel

November 15, 2018

J-1 FOOD AND BEVERAGE INTERNSHIP PROGRAM

Doubletree Austin by Hilton Hotel

November 11, 2019

WORK EXPERIENCED:

Company : MNEG CONCESSIONS LLC

1881 Wisconsin Dells Pkwy, Wisconsin Dells, WI 53965, USA Inclusive Date : May 13, 2017 – August 13, 2017

Position : Cashier Server

Duties and Responsibilities

• Greets all customers politely when they enter the restaurant.

• Transfers orders to the kitchen to ensure their preparation.

• Monitors orders and ensures their prompt delivery.

• Helps cook food and otherwise works in the kitchen, when necessary.

• Up-sells in-store promotions, when applicable.

• Listens to and resolves customer complaints, suggestions, and inquiries.

• Handles bank transactions for the restaurant.

• Inventories supplies and goods with supervising manager, when necessary.

• Processes credit card and debit card transactions.

• Keeps track of a cash drawer and ensures it is balanced at the end of the shift Company : DOUBLETREE AUSTIN BY HILTON HOTEL

6505 N Interstate Hwy 35 Austin, Texas 78752, USA

Inclusive Date : November 14, 2018 – November 11, 2019 Position : Server/Host/Bartender/In Room Dining

Duties and Responsibilities

• Servers should know the menu well enough to help diners make an informed meal choice and to upsell when possible.

• Greet customers and build a positive customer experience from when they sit down until the bill is paid.

• Restaurant servers are also responsible for cleaning up tables and dining areas, as well as tidying up any spills.

• Waitstaff are responsible for front of house tasks like setting tables, removing dinnerware, replenishing utensils and refilling glasses.

• Communication between servers to chefs and hosts on meal progression times is also key in keeping the restaurant running efficiently.

• A server needs to be trustworthy as they determine total charges, issue the check, take payment, give the check and payment to the host or manager, and return a customer’s credit card, signature slip, and any change.

• Room Service Waiter prepare orders, set trays and delivering items to guest rooms.

• Greeting guests as they enter and putting them n a waiting list as necessary.

• Providing guests with menus and answering their initial questions.

• Assigning guests to tables they prefer, while keeping rotation in mind so that servers receive the right number of customers.

• Seating guests at tables or in waiting areas.

• Answering phone calls, taking reservations and answering questions.

• Recommends the best drinks/house specials to curious customers.

• Checks the client’s ID prior to serving drinks.

• Mixes and serves drinks according to client orders.

• Entertains waiting for customers.

• Serves wine, draft and bottled beer, among other beverages available.

• Bartender is legally obligated to cut off intoxicated person. EDUCATIONAL ATTAINMENT

Primary Education: Philippine Academy of Sakya,

1463 G. Masangkay St., Sta. Cruz, Manila

2004-2010

Secondary Education: Philippine Academy of Sakya,

1463 G. Masangkay St., Sta. Cruz, Manila

2010-2014

Tertiary Education: Bachelor of Science in Tourism Management Far Eastern University (Manila)

2014-2018

AFFILIATION

Member – Young Women’s Christian Association (2016) Member – League of Tourism Students of the Philippines (2016) Ushering Committee – Philippine Asia Travel Association FEU Student Chapter

(2017)

CORE COMPETENCIES

Developed Skills in Microsoft Word, Excel, Power Point Ability to Persevere and Motivate

Initiative

Integrity

Commitment to Career

LANGUAGE SPOKEN: Filipino, Mandarin, English, Fu Jian PERSONAL INFORMATION

Height: 5’3”

Weight: 100 lbs.

Civil Status: Single

Gender: Female

Age: 24

Date of Birth: 4 April 1997

Place of Birth: Manila, Philippines

Citizenship: Filipino

Religion: Catholic

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