Service Manager Account

**** ******* **

Dundalk, MD *****

443-***-****

admzq5@r.postjobfree.com

CYNTHIA CISNEROS

OBJECTIVE

Customer Service Manager with over 20 years of experience looking for a remote work from home opportunity

SKILLS & ABILITIES

Tier 1 Customer Service, Data Entry, Strong organizational skills and attention to detail, Fast learner, Account Management, Multitasking, Prioritizing workload, Time Management, Teambuilding & Training, Complaint Resolution, • Crisis Resolution Coaching, Sales, Leadership

Strong skills in: Microsoft Dynamics, MS Office, Accellos, Ariba, Adobe

EXPERIENCE

AKJ EDUCATION

Customer Service Manager/Account Manager April 2008-Current

Daily and weekly reporting

Providing tier 1 customer service/Support via phone, chat/ email

Monitoring support email inboxes and providing same day resolution.

Entering sales orders into our ERP system, Microsoft Dynamics GP

Trained and mentored new employees with corporate infrastructure and helped build their expertise of how to use the core systems within the field.

Collaborating with both the purchasing and warehouse departments to ensure order shipped on time.

Handle complex or escalated issues relating to customers and/or employees.

Hooked On Phonics/Educate Inc.

Account Manager 2005-2008

Handled all incoming customer Service calls

Meeting and exceeding sales goals

Colding calling potential customer

EDUCATION

PATTERSON HIGH SCHOOL

Graduated 2000

REFERENCES

AVAILABLE UPON REQUEST

Contact this candidate