Gainesville Account Manager
Resume:
Lisa Wallace
Gainesville, GA *****
*************@*****.***
Proactive customer service professional with 15 years of experience in team leadership roles. Background
includes sales, management, scheduling and logistics. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Dispatcher/Account Manager
Pinky Tow, LLC - Gainesville, GA
February 2021 to Present
Request and schedule Vehicle Transport loads from Load boards and through shipper request. Regular office duties, including invoicing, scheduling, and compliance. Dispatch lead
All Georgia Towing - Alpharetta, GA
April 2018 to February 2021
Primary service provider for AAA roadside assistance. Dispatching calls to large (30+) fleet of tow trucks in and around Metro Atlanta. Routing drivers based on traffic and priority. Inbound and outbound calls. General Manager
Big Bach Inc. - West Palm Beach, FL
July 2001 to April 2017
Maintained a safe working and guest environment to reduce the risk of injury and accidents. Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires and terminations.
Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
Developed, implemented and managed business plans to promote profitable food and beverage sales. Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties.
Correctly calculated inventory and ordered appropriate supplies. Oversaw front of house personnel to maintain adequate staffing and minimize overtime. Organized special events in the restaurant, including receptions, promotions and corporate luncheons. Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Skillfully interacted with external vendors to obtain the best quality in pricing and product. Correctly calculated inventory and ordered appropriate supplies. Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
Education
Associate
Skills
• Dispatch
• Budgeting
• Business Management
• Logistics
• POS
• Profit & Loss
• Restaurant Management
• Upselling
• Leadership
• Management
• Purchasing
• Office Management
• Account Management
• Recruiting
• Payroll
• Human Resources
• Microsoft Outlook
Certifications and Licenses
Driver's License
Assessments
Scheduling — Highly Proficient
February 2021
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Highly Proficient
Attention to detail — Proficient
February 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Data entry: Accuracy — Completed
May 2021
Entering data quickly and accurately
Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Skills
Point of Sale (POS) system operation Strong work ethic Passion for customer satisfaction Service-oriented Proven cost-control expert Natural leader
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