Administrative Professional

Elizabeth R Farris

Murfreesboro, TN- 731-***-**** (C) - ***********@*****.***

Summary

I'm interested in a full-time position with a team-based and independent work environment that will allow me to use my superior skills and bring strong work ethic and excellent organizational skills to any setting.

Skills

·Administrative Support Specialist

·Customer Service Oriented

·Microsoft Office Proficient

·Billing

·Call center

·Central point of contact

·Data entry

·Filing

·Scheduling

·Switchboard operator

Experience

TN DEPARTMENT OF SAFETY AND HOMELAND July 2020 to Present

Driver’s License Examiner - 37.5

Antioch, TN

•Customer Service for the public acquiring driver’s licenses, permits, road and knowledge skills test

•COVID-19 screening

•Verify paperwork needed for driver’s license services

DHS - TENNESSEE REHABILITATION CENTER February 2020 to Current

Secretary to Associate Deans - 37.5

Smyrna, TN

·Provide administrative and customer service support for associate deans and the public.

·Collaborate with advisors, deans and students to complete vendor purchase orders/billing for student supplies and certifications as well as alphanumeric data entry.

·Back-up for switchboard operator.

MIDDLE TN ELECTRIC MEMBERSHIP CORP. May 2018 to February 2020

Engineering Administrative Assistant - 40

Murfreesboro, TN

·Provided administrative support for electrical engineers and the engineering department.

·Documented and maintained job completions, generate invoices for billing and update accounts accordingly.

·Maintained files both electronic and paper system and well as provide customer service.

·Provided telephone reception support when needed.

FIRST BANK INVESTMENT PARTNERS February 2018 to April 2018

Administrative Assistant - 40

Murfreesboro, TN

·Provided administrative support for financial investment department.

·Communicated with clients and advisors and update account information via telephone as well as face to face.

·Prepared documentation for updated files to immediate supervisor and financial advisors.

·Created and maintained Excel spreadsheets for client files.

NATIONAL HEALTHCARE CORP. January 2018 to February 2018

Medical File Clerk - 40

Murfreesboro, TN

·Created patient files to be stored in file cabinets and boxes.

VOLUNTEER BEHAVIORAL HEALTH CARE SYSTEMS November 2017 to January 2018

Patient Service Representative - 40

Murfreesboro, TN

·Interacted with customers responding to phone calls received to a call center.

·Responded with information assistance, verifying healthcare insurance, transferring and returned calls as needed.

·Recorded and entered information regarding calls into a database and appointment scheduling system

INGRAM CONTENT GROUP October 2017 to November 2017

Production Worker - 40

LaVergne, TN

·Prepared, assembled, labeled, made covers and packaged books for shipment and orders.

TN DEPARTMENT OF HEALTH October 2015 to July 2017 Administrative Assistant 1 - 37.5

Jackson, TN

·Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.

·Designed electronic file systems and maintained electronic and paper files.

·Received and screened a high volume of internal and external communications, including email and mail.

TN DEPARTMENT OF CHILDREN SERVICES September 2012 to October 2015

Secretary - 37.5

Trenton, TN

·Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.

·Designed electronic file systems and maintained electronic and paper files.

·Served as central point of contact for all outside clients needing to gain access to the building.

·Made copies, sent faxes and handled all incoming and outgoing correspondence.

·Facilitated working relationships with co-tenants and building manager.

TN COMMUNITY SERVICE AGENCY June 2011 to September 2012

Tenncare Service Representative - 37.5

Jackson, TN

·Provided customer service to Tenncare recipients.

·Handled incoming and outgoing phone calls.

·Keyed alphanumeric data entry for client information.

TN DEPARTMENT OF HUMAN SERVICES June 2009 to June 2011

Tier I Clerk - 37.5

Trenton, TN

·Collaborated with other administrative team members, human resources and finance department on special projects and events.

·Handled and distributed all incoming and outgoing mail.

·Created and maintained computer and paper-based filing and organization systems for records, reports and documents.

Education and Training

West Tennessee Business College June 2010 Associate of Applied Science: Medical Assistant Jackson, TN GPA: 4.0

·Dean's List Honoree 2008 - 2010

Tennessee Technology Center December 2004

Medical Office Assistance Newbern, TN

GPA: 3.5

·Completed coursework in Medical Terminology, Medical Transcription and Receptionist/Customer Service

·Financial Aid Appeals Committee Member

Accomplishments

·20+ years of Administrative experience.

·8 years of experience working for the State of Tennessee including:

·Tennessee Department of Health.

·Tennessee Department of Children Services.

·Tennessee Department of Human Services.

·Associates of Applied Science: Medical Assistant Degree.

·Well versed in Microsoft Office suite of products.

References

Matt Walker, Financial Advisor FirstBank Investment Partners 615 Memorial Blvd. Murfreesboro, TN 37129 615-***-****; Dave Burnham, Human Resources Manager Randstad Staffing Agency 1741 S. Rutherford Blvd. Murfreesboro, TN 37130 615-***-****; Philip Davenport, Engineering GIS Supervisor Middle Tennessee Electric Membership Corp. 555 New Salem Hwy Murfreesboro, TN 37129 615-***-****

Certifications

Receptionist/Customer Service Certificate

Data Entry Specialist Certificate

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