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Sales Operations Manager

Location:
San Jose, CA
Posted:
June 07, 2021

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Resume:

DANNY CHEN

**** ****** **. *** ****, CA *****408-***-****• admzos@r.postjobfree.com

PROFESSIONAL EXPERIENCE

Google LLC - via TechPro Palo Alto, CA Jan 2019 - Oct 2019 National Account Manager

● Managed a diverse portfolio of advertising agencies, varying from SMB’s to large national providers, eventually tasked with managing clients through the channel sales side handling Google’s top accounts

● Continually shaped Local services platform to assist with the overall tools being developed and used between partners/vendor teams, eventually leading to automation of previous processes

● Onboarded over 2000+ providers within the channel sales partnerships

● Achieved over 340% year over year revenue growth for partnered accounts

● Held weekly strategic calls with agencies to help troubleshoot and increase ad visibility for providers

● Led the subscriber acquisition strategy for Local Services tier 1 channel sales account

● Created onboarding and training videos to assist vendor team with client acquisitions

● Devised plan & achieved partnership goals by onboarding X amounts of accounts per week provided by management and sales team

Seagate Technology – Cupertino, CA Oct 2017 – Feb 2018 Account Manager

● Managed overall forecast for the Canadian distribution channel & part of US retail

● Prepared quarterly forecast/demand plan for promotional developments such as, Black Friday, back to school, holidays and other potential upside requests

● Assisted in multiple projects involving EOL inventory, helping offset unit & revenue goals

● Created weekly reports involving weeks on hand, run rate, index of channel inventory and other actionable analytics to provide insight to customer/sales team

● Developed weekly presentations to management/sales team outlining flow & risks for given accounts

● Handled weekly backlog for responsible accounts, worked closely with the supply team to ensure overall inventory goals were met & chargebacks were minimized

● Held weekly meetings with buyer’s to devise purchasing plans, update commits, and discuss overall account activities

Acer America – San Jose, CA June 2016 – Aug 2017

Sales Operations

● Supported accounts generating over $35m in revenue per month across US retail accounts

● Worked closely to support the sales team with sales in/out data on a quarterly basis reflecting upcoming promotions and occasional upside requests

● Held weekly meetings with customers to provide forecast analysis, sell-thru data, locking in new products, and committing to future purchase requests

● Created & updated weekly excel files with statistical modeling to understand trend and optimize future decision making based off sales data, cost analysis & historical run rates

● Assisted in launching new products & setting up deals for national retail accounts

● Achieved quarterly KPI goals associated with inventory management, forecast accuracy, and revenue

● Built forecast models through excel in order to understand trend and future purchase quantities

● Designed a SOP for newly launched intranet system for managing backlog and allocation Supermicro – San Jose, CA Jan 2015 – June 2016

Inside Sales

● Supported and help manage large enterprise accounts, generating over $15m in revenue

● Facilitated newly received OEM projects provided by sales manager by working internally with product managers, production, finance and shipping teams

● Created & updated google sheets doc involving regular status updates for; revenue of project, missing materials, expected ship date, and overall transparency for given accounts

● Maintained contact with customers on a daily basis, updated clients with operations and logistics data, noted as the main contact point for any customer inquiries

● Assisted in implementation of SAP for the procurement side of business, marked as a key legacy user for assistance if any problems occured

● Managed all order entries & procurement side of business for responsible accounts

● Assisted sales manager with projects involving the marketing and cost team, initiated MDF & CO-OP procedure for trade shows & testing samples requested by the customer

● Create quotes requested from customers by working with FAE’s and product managers CITRIX – Santa Clara, CA June 2011 – Aug 2011

Finance Intern

● Used Excel to forecast and model a schedule of our fixed assets for Capital expenditures making the data easier to understand for other employees and management

● Created a customer database that categorized each customer based on geography, industry, point of initial contact in order to gain a deeper understanding of revenue generation, which allowed for a broader view of customers from each given industry

EDUCATION

California State Polytechnic University, Pomona Sep 2011 - Dec 2013

● B.S. in Business Administration with a concentration in Finance SKILLS, LANGUAGE, & INTERESTS

● Skills: Advanced in Microsoft Suite, G Suite, Excel, SAP, data analysis, forecasting, demand planning, Salesforce, Tableau, Logility, Google Profile tool

● Language: Fluent in English, basic Cantonese and Mandarin

● Interests: Basketball, driving ranges, video games, cooking, and weight training

* Personal and professional references are available upon request



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