Payroll Manager Specialist
Resume:
Pamela A. Stephen, CPP
Tomball, Tx 77377
Phone: 832-***-****
EXPERIENCE
BELMONT VILLAGE, Houston, Texas
Payroll Specialist, August 2015 to March 2020
Maintain and process bi-weekly payrolls including hourly and salaried employees in a multi-state environment
Research and resolve payroll and tax related issues
Reconcile payroll
Payroll reporting as needed
Customer service
COGNIZANT, College Station, Texas
Sr. Director, Operations, June 2013 to May 2014 (SourceNet Solutions was acquired by Cognizant)
SOURCENET SOLUTIONS, College Station, Texas.
Sr. Director, Operations, February 2000 to June 2013
Responsible for the operations of all Payroll clients which includes the responsibility of all Human Resources data and all benefit data.
Responsible for the operations of the Document to Digital, Cash Application Exception Management, Energy Information Services, and Refund Processing clients.
Responsible for continual process improvement.
Responsible for ensuring all service level agreements are satisfied.
Implemented a customer service call center.
Responsible for the budget.
Client relation management.
Assist in analysis and proposals for potential new business.
Manager, Payroll Systems, December 1998 to February 2000
Continued role as Payroll Team Lead in the Compaq PeopleSoft implementation and data conversion.
Participated on the Payroll Process Improvement team which resulted in reducing the payroll processing time by 40%.
Implemented a PeopleSoft Payroll and Time and Labor training program for the payroll department.
COMPAQ COMPUTER CORPORATION, Houston, Texas.
Manager, Finance I, November 1997 to November 1998.
Payroll Team Lead for the PeopleSoft payroll implementation.
Participated in payroll process mapping, and requirements gathering sessions.
Set up all Payroll and Time and Labor tables for the Compaq US payroll.
Tested the PeopleSoft application by creating test scripts and processing test payrolls.
Wrote specifications and tested the PeopleSoft Payroll to SAP Accounts Payable GL interface.
Created a general ledger audit tool to assist the Payroll GL Accountant.
Worked with Information Management team to test inbound and outbound interfaces.
Provided production support for the payroll processing team.
Coordinated the conversion data mapping for all Payroll and Time and Labor data fields enabling the successful conversion of 40,000 active employees from various payroll systems to PeopleSoft.
Accepted an offer from SourceNet Solutions, after the payroll department was outsourced to their company and continued in the same capacity working on the Compaq payroll implementation.
NATURAL GAS CLEARINGHOUSE, Houston, Texas.
HRIS/Payroll Manager, May 1996 to November 1997.
Managed a payroll department of 5 people responsible for 2500 multi-state employees.
Maintained the Ceridian Encore Human Resources and Payroll system.
Implemented an EAS Technologies time interface system, then managed the EAS relationship.
Coordinated payroll conversions for newly acquired business of 5000 employees.
Participated as a member of the internal audit team.
Responsible for worker’s compensation reporting.
Responsible for filing payroll taxes.
Ensured that the payroll department provided the best customer service possible.
AUTOMATIC DATA PROCESSING, Houston, Texas.
Senior Key Account Manager, May 1990 to April 1996.
Provided on-going support and technical assistance to an assigned client base made up of the largest 25 clients.
Responsible for making sure all issues were resolved in an accurate and timely manner.
Made client visits to ensure customer satisfaction and retention.
Consulted with and advised clients regarding additional features which could be utilized to enhance productivity and accuracy.
Organized and facilitated the annual ‘Year-End’ training seminars, the ADP Houston Area Client Group, and the HR Partner User Group.
PROLER INTERNATIONAL CORP., Houston, Texas.
Payroll/Personnel Supervisor, February 1988 – April 1990.
Responsible for all aspects of payroll and personnel for 300 multi-state employees.
Includes tax reporting, labor distribution, G/L interfaces, salary surveys, employee handbook, policies and procedures, job descriptions, workers compensation reporting, unemployment claims, COBRA administration and EEO-1 reporting.
LAN BENSEN INTEREST, Houston, Texas.
Payroll Administrator, March 1984 – February 1988.
One person payroll operation responsible for payroll of 300 multi-state employees as well as keeping all personnel and benefit records maintained.
EDUCATION
McNEESE STATE UNIVERSITY, Lake Charles, Louisiana.
Bachelor of Science Degree, Major: Business Administration.
PROFESSIONAL ORGANIZATIONS
American Payroll Association
Client Advisory Board – ADP Meeting of the Minds- 10 years
ADDITIONAL SKILLS
PeopleSoft Payroll v.7.51.
PeopleSoft Time and Labor v.7.51.
ADP PC Payroll/Personnel for Windows, HR Partner, Total-Time, E-Time, Enterprise V2, Enterprise V3, Enterprise V5, TimeWizard, EzLabor
Kronos Workforce Central
Ceridian Encore HR/Payroll for DOS
Catalyst
SQL Server Management Studio
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