ANKITA HANDA

*** ********** **. **. *******, AB T3J 4J4

Cell: 587-***-**** - Email: admznt@r.postjobfree.com

Availability: 6:00am – 11:00pm Monday – Sunday

Career Objective

Enthusiastic Friendly individual looking forward to career in customer service with all my honesty, hard work, confidence & dedication

Key Skills

Vast experience in providing outstanding Customer Service

Great interpersonal and communicational skills

Experience in dealing with customers and coworkers from different backgrounds

Goal, detail and safety oriented

Demonstrate effective communication in taking, processing and delivering orders

Able to de-escalate stressful situations and able to work in a team setting

Exceptional knowledge of food & beverage preparation, service standards along with familiarity in dealing with menus

Positive attitude and hardworking mentality

Multilingual: English, Punjabi and Hindi

Familiar with Microsoft Office and Internet

Employment Histories

Shift Supervisor, Subway, Calgary, AB Dec. 2018 – Dec. 2020

Served as a Shift Supervisor for a well known sandwich food chain

Greeted customers, provided customer service, took and served customer orders

Prepared sandwiches and soups, handled money, processed payments using point of sales device

Stocked toppings, wrote sales reports, trained and supervised staff, ensured store is always clean

Solved any complaints, reported any abnormalities to store manager.

Training Officer, Ramada Hotel, Jalandhar, India Mar. 2017 – Nov. 2018

Served as a Training Officer for a well known hotel chain

Created training manual and planed for hotel personnel, facilitated training workshops

Created and graded training exams, processed completion forms to HR department

Monitored and updated personnel performance review with HR department

Guest Service Associates, IBIS Delhi Airport (ACCOR GROUP), New Delhi, India Nov. 2015 – Sep. 2016

Greeted customers, provided customer service, completed registration forms, issued keys (entry cards)

Answered phone call, booked hotels rooms and banquet areas, processed online bookings

Completed check out process, reported any abnormalities to hotel supervisor/manager

Room Service Order Taker, Ramada Hotel, Jalandhar, India Jul. 2014 – Nov. 2015

Served as a Room Service Order Taker for a well known hotel chain, answered calls

Opened tabs for hotel guests, took food/beverage orders, sent tickets to kitchen

Ensured food/beverages are delivered to rooms on time, sent bills to Guest Service Associates

Solved any complaints, ensured guest are satisfied, reported any abnormalities to manager

Educational Qualifications:

Bachelor’s Degree in Tourism, GNDU, India April 2012

Training:

Food Service Training, Calgary Immigrant Women’s Association, Calgary, AB April - June 2021

SafeCheck Advanced Food Safety Certificate, CIWA, Calgary, AB June 2021

First Aid/CPR Certificate, Canadian Red Cross, Calgary, AB January 2021

Security Services Training, Alberta Security Services and Investigator’s Act, Calgary, AB January 2021

One-month training in M.K Hotel in Amritsar, India May - June 2010

One and half month training at Thomas Cook at Gurgaon, India May - July 2011

One-month training at Destination travel in New Delhi, India June - July 2013

Professional Achievements/Awards:

Employee of the Month, at Ramada Jalandhar City, India March 2015

Completion of major project within budget and ahead of schedule, India January 2015

Employee of the Month at IBIS Airport Delhi, India February 2016

Hobbies:

Travelling, listening to music and singing.

Contact this candidate