Computer Technician It Assistant
Resume:
Executive Summary
Spearheaded and proficient professional with a diverse experience seeking
employment opportunity with your company.
Dynamic and motivated professional with a proven record within customer service setting. Adaptable and transformational individual with an ability to work independently or within a team, with strong ability to prioritize and manage time effectively. Coming with strong phone handling skills and ability to adapt to different personalities while generating and building relationships. Quickly mastering new technologies, connecting new concepts to existing knowledge. Personable and customer focused.
Skills and Core Strength
Logical and structured thinking
Positive attitude with focus on solution and customer
Mediation and problem solving
Clear communicator who understands the value of listening
Proficient in Word, Excel, PowerPoint, Outlook
Experience
INSURANCE AGENT WORLD FINANCIAL GROUP INSURANCE AGENCY OF CANADA INC. / Calgary, AB / August 2020 – Present
SEMI-RETIRED / COMPASSIONATE LEAVE Edmonton, AB / April 2017 – August 2020
CUSTOMER SERVICE / INSIDE SALES WOOD AND ENERGY STORE / Edmonton, AB / May 2012 – April 2017
Provided excellent customer service and home comfort solutions knowledge (fireplaces, stoves, inserts, barbeques, and other products) while meeting the needs of all telephone and walk-in customers to find the right solutions for customers.
Performed a variety of tasks throughout the store to ensure the team’s success such as customer’s estimation/quotation and customer follow-up, billing to customers, literature coordinator, price book updates activities and products information digitalization.
DIGITAL CABLE INSTALLER (ON-SITE) EMERGITEL / Edmonton, AB / September 2011 – February 2012
Responsible for the removal, installation, and maintenance of digital cable boxes and associated equipment.
COMPUTER TECHNICIAN / SUPERVISOR BEST BUY / Edmonton, AB / April 2005 – April 2009
Repair, restoration and hardware upgrade/configuration of computers with Windows, Linux and Mac OS operating systems.
Computer hardware parts ordering, customers and suppliers billing, logistics distribution including shipping, and receiving of computers and associated products from suppliers.
Administration of customer matters from checking in for repairs, recommendations of software/hardware upgrades, product dissatisfaction claims, detecting hardware/software problems, training and demonstration of computer use.
Promoted to supervisory position of increased responsibility given strong people and project management skills (09/2006).
HELP DESK REPRESENTATIVE (RESIDENTIAL AND ASDL) TELUS / Edmonton, AB / November 2004 – July 2005
Respond to initial and escalation requests for technical assistance to incoming calls and/or e-mails regarding all levels of application support and operational inquiries. Accurately log, track and route all problems and requests using ticket tracking software, document resolutions.
IT ASSISTANT NEWMAN THEOLOGICAL COLLEGE / Edmonton, AB / 2003 – 2004
INSIDE-OUTSIDE SALES / MERCHANDISER GRAPHIC RESOURCES/CASCADES RESOURCES / Edmonton, AB / 1997 – 2003
INSIDE SALES / MERCHANDISER / WAREHOUSE UNISOURCE CANADA / Edmonton, AB / 1985 – 1997
Education & Training
Alberta Insurance Council – Full Life License, Accident and Sickness License
Alberta Career Computer Center, Edmonton, Alberta - System Support Technology Program (A+, N+, MCP, MCSA, MCSE)
Jasper Place Composite High School, Edmonton, Alberta - High School Diploma
Edmonton, AB
***.********@*****.***
Rodney Skidnook
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