VIKRANT SHASTRY

+91-973*******

admzm7@r.postjobfree.com

mm

Mumbai,INDIA

Linkedin.com/in/username

C O N T A C T

P R O F E S S I O N A L E X P E R I E N C E

R E S UME O B J E C T I V E

E D U C A T I O N

Housekeeping Supervisor

Raja Hotel - Present

RAVI SHAHKAR ASHRAM(Art of Living)

Year 2004- Year 2009

Greet and register guests in a 200+ room hotel using a Point of Sale (POS) Terminal, memorizing faces and names to ensure personalized service throughout guest stays

Maintained a 95% customer satisfaction rating over two years, covering categories such as friendliness, efficiency, helpfulness, and knowledgeability

Balance daily $5,000-$10,000 in cash at end of shift and create reports to ensure accurate accounting of all transactions

Trained two new front desk clerks in using POS Terminals, room inspection, providing guest services, and confirming online room reservation services

Take and confirm reservations over phone, email, Airbnb, and in person, ensuring no reservation overlaps or hotel over- booking

Refer and report customer inquiries and complaints to the appropriate departments, and offered free items and services to dissatisfied customers

10th Passed

FATIMA HIGH SCHOOL

K E Y S K I L L S

Team Leadership

Point of Sale (POS) Terminals

Conflict Management

Microsoft Office Suite

75WPM Typist

Problem Solving

AWARDS

Experienced hospitality worker (6+ years) with a B.A. in Hospitality Management. Proven ability to run a hotel front desk, keep customers satisfied, and resolve conflicts. Responsible, knowledgeable, and technically savvy, the perfect candidate your Hotel Front Desk Manager job.

Transferred luggage, trunks, and package to and from rooms, loading areas, and vehicles by hand or using baggage cards in a 400+ room hotel

Supplied guests with directions, travel information, and other information such as available services and points of interest

Trained 4 new bellhops to do room maintenance, customer service skills, and cleaning tasks

Assisted physically challenged travelers and other guests with special needs

Delivered messages and room service orders, and ran errands for guests

EMPLOYEE OF THE MONTH

Art of living{RAVI SHANKAR

ASHRAM}

Dear Organisation,

I’m writing to you regarding Housekeeping opening, which I discovered on your portal earlier this week. I’ve been working as a Housekeeping Supervisor at Raja Hotel for more than month now, and during that time, I’ve maintained a 95% customer satisfaction rating. I’m applying because I’m ready to take the next step in my career, and hope to leverage my years of relevant experience with Ravi Shankar Ashram and apply them as your manager.

My core duties at Raja Hotel included greeting and registering customers in a 200+ room hotel, as well as memorizing faces, offering personalized service, and balancing between Rs.50,000 and Rs.100,000 in cash every day. I also took reservations over the phone, by email, and in person, and worked diligently to avoid any instances of overbooking. And most important for the front desk manager position, I trained two new employees in daily front desk duties — including reservations, guest services, and the use of Microsoft software.

This professional experience has allowed me to improve my leadership skills, learn the ins and outs of front desk hospitality work, create an easy, comfortable rapport with guests, and prepare for a future in management. I believe my skill-set will benefit your firm, which I understand is looking for an organized, confident manager with adept communication skills. I fully believe that I can fulfill the requirements . I’m looking forward to discussing the position and my qualifications with you in more detail soon. You may contact me +91-973*******, or by email at

admzm7@r.postjobfree.com. If I haven’t heard from you in one week, I’ll reach out again in hopes of learning more about the opportunity. Thank you for your time and consideration.

Sincerely,

Vikrant Shastry

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