Career Objective

To pursue a challenging career and be part of a progressive organization that gives scope to enhance my knowledge, skills and to reach the pinnacle in the computing and research field with sheer determination, dedication and hard work.

Professional Synopsis

2.1 Years of Technical Support (Operations Management/Production Management) experience as Junior Officer in Data Centre (Information Technology Centre), Lakshmi Vilas Bank Pvt. Ltd from April 2017 to May 2019.

Good Team player in operations Management / identifying and resolving the production issues of Electronic banking channels.

Languages used: SQL, Linux commands.

Major Roles and Responsibilities

Working in to operations Management Team (Production Management) with following roles,

Operations Management: Looking after the operations of ATM, SMS, Mobile banking, Internet banking and other Electronic banking related services. Maintaining uptime of all electronic banking related services. Identifying and troubleshooting the issues by coordinating with respective teams.

Application Support: Monitoring and providing Application support for all Electric Banking Channels.

Reconciliation: Supporting Reconciliation Team by providing the details required of reconciliation.

Sending of Bulk SMS, Monitoring / troubleshooting the issues in automated SMS services.

Project Management: Providing suggestions/Request to automate existing manual process.

Knowledge transfer: Updating/ Maintenance of knowledge base towards level 2 troubleshooting based on application creation, user manuals, workflow documents.

Compliance Review and reporting: Closing gaps in identified audit /regulatory review pertaining to respective team.

Risk management: Implementing controls to mitigate the risks, Movement of tape backup to concerned location on need.

Follow UP and closure of Issues in applications on time by coordinating with internal Teams and vendors.

Card Operations: Analyzing and resolving the issues of Card operations.

Server Management: Monitoring the server, installing software on requirement Managing the issues in server.

E-mail/Chat support: Providing support to various issues over e-mail and Chat at level 2.

Voice Support: Supporting the technical issues over voice call from concerned team at level 2.

Master of Science in Information Technology from University of Madras, in 2015 with an aggregate of 8.2 CGPA.

Bachelor of Computer Application from Madurai kamaraj University, in 2012 with an aggregate of 55%

H.Sc. from Sri Sankara Vidyalaya Mat. Hr. Sec. School, in 2007 with an aggregate of 69.9%

SSLC from Sri Sankara Vidyalaya Mat. Hr. Sec. School, in 2005 with an aggregate of 75%

Project work on Android restaurant management system. (Duration: 3months)

Language skills: C, C++, Java, Advanced Java, HTML, SQL, Visual basic.

Good skills in Android design (JSON, WCF web services, eclipse, SQL).

Operating System: Windows

Packages: Microsoft Office.

Training program in Android Application Development.

Programming in C language.

Typewriting Junior (30WPM).

Presented papers at national and international conferences.

Published Scopus indexed journal.

Participated in various Intercollege Events.

Sports- Ball Badminton player at Zonal level.

As a part time Tutor for school students for a period of 4 years, (2013-2017) at Wisdom Academy, Chennai.

Adaptable to any situation.

Capable of learning new technologies quickly.

Hardworking

Ability to work in a team.

Name : KOHILA WARNAN G

Father name : GOPALA KRISHNAN M

Date of Birth : 24-09-1989

Gender : Male

Marital Status : Single

Nationality : Indian

Languages known : Tamil, English and Hindi.

I KOHILA WARNAN G hereby declare that the above mentioned particulars are correct and true to the best of knowledge.

Yours Sincerely,

(Kohila Warnan G)

Station : Chennai Date :

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