STACEY CAMERON

Professional Experience

Allegheny Health Network June 2017- May 2021

Revenue Cycle Trainer and QA Specialist

●Developed a formal training program for the Customer Service and Collection Team .

●Created a reference tool book and contact book for the Customer Care Center staff.

●Conduct departmental training classes for all new hires via classroom, virtual or webinar.

●Monitor staff calls for quality and training.

●Contribute to department Standards of Work and Processes.

●Mentor and coach staff to bridge performance gaps.

●Coordinate monthly Boot Camps with the Revenue Cycle Training department for the Customer Care Center staff.

●Assist Supervisors with customer call escalations.

Allegheny Health Network November 2016-June 2017

Revenue Cycle Supervisor Customer Service

●Primarily responsible for the direct supervision of the Customer Service staff.

●Monitored staff time, recommended and implemented corrective actions plans.

●Handled patient account issues, patient complaints, and technical problems. Communicated/escalated root cause issues as appropriate.

●Monitored daily workflow, call volumes, and reassigned work as appropriate

●Assisted Manager with the hiring process.

●Coordinated the training and mentoring for department new hires.

●Facilitated a climate of teamwork with team meetings, special recognitions, and group events.

Allegheny Health Network April 2014-November 2016

Revenue Cycle Customer Service Representative Athena Pro Fee and EPIC SBO

●Received In-bound calls from patients and Insurances regarding inquiries on AHN self pay balances

●Utilized Athena and EPIC billing systems to resolve any billing related issues.

●Identified self pay balances related to deductibles, co-insurances and co-pays.

●Completed any re-bills needed to insurance plans as well as completing referrals of claims to other departments to assist with any needed resolution to a patient inquiry.

●Made daily contact with Practice Representatives and Hospital Representatives regarding any patient charge audit requests.

●Assisted patients with making payment arrangements, applying payments to their accounts, and Financial Assistance/Charity Care referrals when needed

●Trained and mentored new hires.

Eldercrest Nursing Center December 2010-April 2014

Business Office Manager

●Completed Insurance verifications for all new admissions.

●Responsible for the billing and follow up for residents with Medicaid, Medicare, and Managed Care Insurance.

●Assisted residents and family members with the Medicaid application process.

●Handled all aspects of private pay and resident trust funds.

●Worked with family and residents with any payment issues.

●Managed the accounts payable and payroll department.

●Participated in the Human Resource process when needed.

●Performed various other duties as needed within the facility.

HCRManorcare October 2008 to December 2010.

Business Office Manager

●Responsible for Medicaid, Medicare, Managed Care, and Insurance billing,

●Handled private pay collections and resident trust activity.

●Assisted patients and family members with the Medicaid pending process

●Completed monthly financial reports and follow up on aging accounts.

EDUCATION

Duquesne University- August 1982- May 1984: Accounting Major.

August 1988 – May 1989: Accounting Major

Carlow College- September 2004 to May 2005: Accounting Major.

REFERENCES

Available upon request

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