Data Entry
Resume:
EDNA TURNER
Fort Pierce, FL 34945
admzd0@r.postjobfree.com
PROFESSIONAL SUMMARY
Over twenty years of experience in the medical insurance industry with over 10 years in the computer systems environment. Broad scope of administrative, core data knowledge of Blue Cross Blue Shield of Florida. Achieved designation of Subject Matter Expert of Corporate data analysis, formatting, and problem solving. Excellent writing skills, and interpersonal skills Detail oriented and is able to meet deadlines efficiently and effectively. I am currently seeking a position of Data Entry .
SKILLS SUMMARY
Programming
Training
Customer Service
Systems Analyst
Medical Insurance Terminology
Data Analysis
Microsoft Word
Data Entry
Telephone Etiquette
EXPERIENCE HIGHLIGHTS
IT /Systems Analyst I/Systems Analyst II
●Developed application programs using structure programming techniques which required flow charting, file input, determination, and definitions.
●Extracted data from corporate databases which included IMS, DB2, Unix to produce reports,
●Assisted management in analysis using COBOL and SAS programming. Worked several levels of Business, Systems, Programming, and Technical programming, analysis, data extraction and reporting.
Customer Service
●Resolved problems and inquiries, by phone, correspondence, or personal contact.
●Coordinated with corporate offices to resolve difficult issues to customer’s satisfaction and to avoid escalation to legal.
●Provided resolutions to inquiries or concerns or problems pertaining to Blue Cross Blue Shield of Florida.
●Received numerous Customer rewards which led to quarterly bonuses as an individual and as part of the marketing team.
Sales Telemarketing Licensed Agent Life and Health
●Acquired thorough knowledge of Blue Cross Blue Shield and Health Options’ products as well as Medical Underwriting guidelines Made sales presentations to prospective buyers.
●Top five percent of sales.
Administrative
●Trained new Customer Services Representatives.
●Maintained reports for Management’s review and forward to Corporate Sales Managers or to Corporate Human Resources.
●Researched and mapped corporate data in to formats suitable for different areas for required reporting purposes.
●Maintained Statistical Analytical Systems (SAS). Created interface programs to extract data from databases to perform, programs for payroll and claims billing and payments.
During my years at Blue Cross Blue Shield of Florida:
Always received Exceeds Expectations on Annual Reviews.
Always qualified for team bonuses.
Received awards for conflict resolution.
Received many attendance awards.
EMPLOYMENT HISTORY
Provider Advocate
BCBSFL
Jacksonville, FL
January 2004
February 2007
Semi-Retired
At Home
Jacksonville, FL
January 2002
January 2004
Systems Analyst II
BCBSFL
Jacksonville, FL
January 2000
January 2002
Healthcare Data Analyst
BCBSFL
Jacksonville, FL
March 1998
June 2000
EDUCATION
Jones College Jacksonville, FL Completed 108 credit hours toward BS Degree in Computer Science
Graduated Crispus Attucks High School Hollywood, FL
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