Service Officer Industrial Development
Resume:
IJEOMA VIVIAN EGUCHUKWU
*, **** ******* ******, *****, Oke-Afa, Ejigbo, Lagos State,*******.***********@*****.*** +234**********
OBJECTIVE: To work with the existing staff, contributing the best of my ability and quota, so as to achieve organisational goals and targets.
EDUCATION: Imo State University Owerri, Imo State.
B.sc (2nd Class lower Division) economics2011
Rock Foundation College, G.R.A, Onitsha, Anambra State.
Senior Secondary School Certificate 2005
WORK EXPERIENCE:
FIRST BANK INSURANCE
Position: Customer Service Agent (June 2017 till date)
Responsibilities:
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.
GLT World (Super Phone) Ltd
Position: Marketing Executive (January 2015 till April 2017)
Responsibilities:
Answer incoming calls and respond to customer’s emails
Management and resolve customer complaints
Sell products and place customer orders in the computer system
Identify and escalate issues to supervisors
Provide product and service information to customers
Research required information using available resources
Research, identify, and resolve customer complaints using applicable software
Process orders, forms, and application
Route calls to appropriate resources
Document all call information according to standard operating procedures
Recognize, document, and alert the management team of trends in customer calls
Follow up customer calls where necessary
Upsell products and services
Complete call logs and reports
Other duties as assigned
Zorika Services Ltd, Uyo, Akwa Ibom
Position: Front Desk Personnel (2013 to 2015)
Responsibilities:
Answering calls, taking messages and handling correspondence
Maintaining diaries and arranging appointments
Typing, preparing and collating reports filing
Organising and servicing meetings (producing agendas and taking minutes)
Managing databases
Prioritising workloads
Implementing new procedures and administrative systems
Liaising with relevant organisations and clients
Coordinating mail-shots and similar publicity tasks
Logging or processing bills or expenses
Acting as a receptionist and/or meeting and greeting clients
If more senior, recruiting, training and supervising junior staff
Kizdom Oil Services Ltd, Port Harcourt, Rivers State
Position: Cashier2011-2013
Responsibilities:
Documentation and funds management.
Manage transactions with customers using cash registers
Scan goods and ensure pricing is accurate
Collect payments whether in cash or credit
Issue receipts, refunds, change or tickets
Redeem stamps and coupons
Cross-sell products and introduce new ones
Resolve customer complaints, guide them and provide relevant information
Greet customers when entering or leaving the store
Maintain clean and tidy checkout areas
Track transactions on balance sheets and report any discrepancies
Bag, box or gift-wrap packages
Handle merchandise returns and exchanges
Government Girls Day Secondary School, Kuta, Niger State (NYSC)
Position: Business Studies & Economics Teacher 2013
Responsibilities:
Teaching Business studies and Economics
Mentoring of the students.
HUMANITARIAN DUTIES: War against HIV/AIDS in Shiroro L.G.A. Niger State
PERSONAL PROFILE:
Good team player
Effective communication skills
Self-motivated and target oriented
Ability to work under pressure
Ability to meet tight schedule
Goal driven and skilled Marketer.
Speaks English and Igbo languages fluently
COMPUTER SKILLS:
Proficiency in Microsoft office portfolio.
Internet usage.
RESEARCH: The Impact of Monetary policy on Industrial Development (Final year project)
INTEREST: Reading, Swimming, dancing and traveling etc.
REFERENCES:
Angus Dickson Eguchukwu
General Manager: TAA Transports and Logistics,
737, Asuquo J. Okon Street, Cadastral Zone, Jabi, Abuja.
****@************.***
Mrs. Ngozi Eduzor
CEO Zorika Services Ltd
Rev. Kizito Dominic O.
MD/CEO Kizdom Oil Services Ltd
*****************@*****.***
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