Professional Profile

Proficient executive senior assistant/team lead and subject matter expert with a proven track record assisting senior business management and leaders with support in the BPO and retail environment.

With extensive experience in supporting management across retail, internal and external contact center industry respectively coming with their own set of challenges.I am highly organized, efficient, personable and able to deliver consistently high end results in a high pressure and challenging working environment. I am well versed in the creation of internal and external professional documents and I am able to liaise with all levels of staff and clients.

Core Skills

Senior contact advisor

Subject matter expert

Team manager assistant

Typing +-80 wpm

Team player

Punctual

Quick learner

Career Overview

After completing high school I started working in retail industry under sportsman’s warehouse 2014 before leaving as a permanent worker after six months to go and fulfill my tertiary education, due to circumstances I retired to retail but accepted a better offer at the Cape union Maart group where I fulfilled a more senior position for three years before being approached by the Busby Group to work as a supervisor on the sales floor, after the through retail experience I applied at my first BPO as an advisor work my way up to level of authority 2 for the United Kingdom insurance group direct line before being approached by a previous manager to move onto greener pastures at Teleperformance where I was still in the United Kingdom insurance facility as a senior advisor before joining Capita South Africa as a contact center advisor where I became a subject matter expert and assistant Team leader for 2 years.

Personal overview:

Name& Surname:Tauriq Sedien

Gender Male

Date of birth 10 November 1994

Race: Coloured

Nationality South African

Qualifications

Grade 12 (matric)

Subjects

English (home language)

Afrikaans (first additional language)

Mathematics literacy

Life orientation

Computer Application technology

Civil technology

Consumer studies

N1 (completed)

N2 (not completed)

References

Sportsman’s where house

Manager: Faiez zainoedien

(021-***-****

Cape union Maart:

Manager Donald

073-***-****

Aldo

Manager Chelsea Ellis

(021-***-****

Exl (contact center)

Manager: Kim Mckluskey

(073-***-****

Teleperformance

Manager: Suilig Panday

079-***-****

Capita (most recent)

Manager: Shabaana Damon

(065-***-****

Any additional required documents can be requested

Thank you in advance

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