LALANTHA WICKUMSIRI

**, ***********, **********, *******, *** Lanka. +947********. admz7o@r.postjobfree.com Ingenious and determined person with over 25+ years' experience working for two multinational companies in the private sector. Worked in numerous positions in the motor cycle industry, both in the technical and management areas. Led a team of 130+ employees. Highly organized, and proficient with motor cycles. Was awarded the ‘Inspirer’ award at the ‘Make your Mark @ the Big Stage’ organized by the TVS Motor Company. Entrepreneur September 2017 - Current

Diheili Enterprises Kelaniya Sri Lanka

Creating digital posters, social media content, and other marketing collateral to drive growth and brand exposure, increasing Facebook reach by 200%.

Overcoming frequent challenges with tenacious mindset, never giving up and remaining level-headed to analytically approach each problem, solving 3 out of 5 problems successfully.

Providing employment for 15+ workers, including training for 6+ workers in the service division.

Increasing customer satisfaction by about 68% with the introduction of an automated service reminders system.

Spending each day with 10+ customers assisting their requirements individually and guiding them about ways to maintain the quality of their motor cycles Assistant General Manager - After Market April 2013 – September 2017 TVS Lanka (Pvt) Ltd – Wattala Sri Lanka

Maintained successful operations by overseeing 130+ employees, monitoring performance and continuously eliminating knowledge gaps.

Enhanced business-wide performance with improved procedures and work flow, with an increase in overall performance by 65%.

PROFESSIONAL SUMMARY

SKILLS

Cost Management Preventive Maintenance

Coordination

Customer Satisfaction

Customer Service

EXPERIENCE

Updated the manufacturing division about product failure and technical issues on a regular basis and monthly summarized reports.

Continuously attained monthly spare parts targets and managed spare parts outstanding on minimum level to keep up profit to the organization, helping to improve profits by 20%. Service and Operations Manager June 2006 – March 2013 TVS Lanka (Pvt) Ltd – Wattala Sri Lanka

Allotted new service and spare parts dealers and continued existing service and parts dealers to ensure quality customer service, boosting overall customer satisfaction by 70%.

Overall supervision of operational activities in the entire country, in 25 districts, ensuring productive use of man, process and equipment to meet the company’s objectives.

Monitored daily assembly activities, and assisted in repair and maintenance of equipment and facilities enhancing the production capacity by 15%

Worked with communication teams to set up and flawlessly execute company all-hands meetings every 2 weeks

Upheld safety, discipline and housekeeping compliance in work area by all personnel Service Executive June 2003 – May 2006

TVS Lanka (Pvt) Ltd – Wattala Sri Lanka

Recognized specialized product, repair, and maintenance needs by consulting directly with customers, uplifting customer service by 20%

Scheduled 50+ regular preventive training programs to the dealers to accommodate customer usage patterns and convenience across the country.

Enhanced quality of service by 25% recommending process enhancements and new service offerings.

Satisfied customers with expert after service support whilst upgrading 50+ infrastructure facilities including sales, service and spare parts.

Resolved customer grievances consistently, collaborating with team members to bring out creative solutions, improving credibility by 200%

Appointed 250+ dealers throughout the country in the financial year 2004-2005

Appointed 100+ dealers throughout the country within 6 months (June 2003 - December 2003) Workshop Foreman / Service Officer October 1996 – June 2003 David Peiris Motor Company-Colombo-02 Sri Lanka

Prevented accidents with consistent safety leadership, removing hazards and reassuring safe behaviors, reducing work place accidents by 10%

Attained profit targets and a surge in profits by 35% through careful management of resources and labor hours.

Strengthened team performance with constant training strategies, to improve productivity by 15%

Assisted with tasks and work during slow periods to maintain team productivity using the 5’S concept.

Established solid relationships with staff, customers, and dealers. Education

National Diploma in Engineering Sciences (N.D.E.S) Mechanical Automobile Institute of Engineering Technology, Katunayaka, Sri Lanka Successfully completed full time four year course with good theoretical and practical involvements with in plant training experience with well-established automobile and manufacturing organizations in Sri Lanka. United Motors Lanka (PVT) Ltd –Mitsubishi Agent in Sri Lanka Government Factory – Kolonnawa in Sri Lanka

Institute of Supply and Material Management

Certificate Course in Shipping Air Cargo and Containerization Certificate Course in “Developing Managers for the Future” with Merit Pass. High School – GCE Advanced Level

Holy Cross College Kalutara

Secondary School – GCE Ordinary Level

Holy Cross College Kalutara

Community Service

Riding

Travel

Hobbies

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