Patient financial advocate
Resume:
Debra Davenport
**** ******* *** ********* *** **B
Battle Creek, MI 49015
**********@*****.***
OBJECTIVE
To obtain a position that promotes positive interactions with customers and allows the use of my productive and professional knowledge to represent the high standards of patient relations.
HIGHLIGHTS OF QUALIFICATIONS
Spouse of Disabled Veteran- Rated at over 50%.
Individual with disability
Typing 70 words per minute
Well versed in scheduling and managing patient appointments
Hands-on experience in preparing facility for clinical visits and performing required paperwork
In-depth knowledge of insurance company liaison procedures
Excellent knowledge of medical terminology
Efficient in medical R1 Contact billing, Office Suite, Ultipro, Concur, software systems
Efficient in Web View, Persona Pay, Best Bill, Rev Spring payment portals
Types 65 words per minute
EXPERIENCE
R1RCM, Kalamazoo, MI
Patient Financial Counselor January 2009-Present: Full-time 40 hours per week
Ensures Private Health Information for all patients is secured and protected by maintaining signatures and encrypt files
Serves as liaison and maintains effective communication with hospital staff, providers, supervisors, and patients
Received inbound and made outbound calls setting up payment plans and providing financial assistance options, such as, income-based plans and assistance for senior citizens
Determine correct office procedures and established guidelines for efficiency in office operations.
Obtain insurance information for billing by asking customers what type of insurance they have
Work closely with Team Leads and other leadership in improving customer satisfaction and resolving customers concerns by working as a liaison between customers and hospital
Adheres to all compliance protocols and productivity metrics every month
Resolves problems on a variety of issues, referring problems that require further assistance to appropriate staff or assigned patient advocate liaison.
Guides patient’s through hospital system; receive and listen to customer requests for information, compliments, complaints, concerns and issues.
Possesses the ability to work in partnership, correspond, set priorities, and categorize the work to meet deadlines, ensuring compliance with established processes, policies, meetings and training sections are scheduled at available times.
Matches payment and data gathering systems with various hospital processes as applicable.
Working remotely through Zoom and Micro Soft Teams
The Peterson Company, Battle Creek, MI
Office Assistant 2007-2008 Full-time 40 hours per week
Responsible for all telephone calls, responding appropriately/greeting visitors
Enter orders and maintain follow up with the customer
Confirm with plant on product availability and delivery information
Enter invoices for payment in MAS 90
Maintain spreadsheet for monthly reports
Employment Group, Battle Creek, MI
Accounts Payable Associate: Kellogg Company 2005-2006 Full-time 40 hours per week
Post invoices for payment
Maintain working spreadsheet for GR/IR variances
Provide assistance to Precision buyers/plant personnel
Verify invoices in Read Soft before transferring to SAP
David Brown Union Pump, Battle Creek, MI
Accounts Receivable Specialist November 2001-January 2004 Full time 40 hours per week
Make collection calls
Maintained spreadsheet for accounts over 90 days
Prepared invoices and credit memos for mailing
Anne Arundel County Public Schools, Annapolis MD
Help Desk Technician 1994-2000
Worked at the Board of Education as a troubleshooter
Maintained phone support to assist with software/network issues
Responsible for updating training calendar
Proficient in LEAFS (purchasing software) and GHRS(payroll software)
Used SASI database for all student information
State of Michigan-Secretary of State 1983-1988, Battle Creek, Michigan
Issued Driver’s License and Stat ID
Administer written tests for all applicable license and road test
Title applications
Issue car, boat, motorcycle and recreational vehicle registration
EDUCATION AND SKILLS
Kellogg Community College, Battle Creek, MI
Associate, General Studies
HIPPA Training
Personal Health Information Compliance Training
Operation Security Training
Agent Improvement Mentoring Systems (as Mentor)
INTERESTS
Spending time with family and friends
Watching sports
Gardening
Contact this candidate