ABDULKAWESI

Email: admyz2@r.postjobfree.com Phone: +971*********

EXPERIENCE

Alfadal

****/* – Present

Sales Account Manager

Manage a portfolio of accounts to achieve long-term success Develop positive relationships with clients

Act as the point of contact and handle customers’ individual needs

Generate new business using existing and potential customer networks

Resolve conflicts and provide solutions to customers in a timely manner

Supervise account representatives to ensure sales increase Report on the status of accounts and transactions

Set and track sales account targets, aligned with company objectives

Monitor sales metrics (e.g. quarterly sales results and annual forecasts)

Mastech

2002/1 – 2018/12

Administrative Assistant

Promoted welcoming environment while managing

receptionist area and fielding

requests for information.

Facilitated day-to-day operations, including staff recruitment, public relations and

business development.

Drove customer feedback to deliver information to

management for corrective

action.

Received and screened high volume of internal and external communications,

including email and mail.

Streamlined operations by organising files and documents to implement improved

workflow and organisation.

Exceeded specific team goals by partnering with staff to share and implement best

practices.

Calculated Coordination of Benefits (COB).

Welcomed guests and clients in upbeat and friendly manner. Coordinated itinerary and scheduled appointments with 100% accuracy.

Increased customer satisfaction by greeting visitors promptly and professionally.

Drafted meeting agendas, supplied advance materials and executed follow up for

executed follow-up for

meetings and team conferences.

Executed on-time, under-budget projects by solving complex issues for senior

leadership.

Oversaw break room, including cleaning up spills, taking out trash and restocking

communal items.

Organised files, developed spreadsheets, faxed reports and scanned documents.

Supported CEO in managing operational workflow.

Enhanced customer satisfaction ratings by resolving issues efficiently.

Generated shipment invoices, prepared packages and set up courier deliveries for

customers.

Directed clients to appropriate personnel to address concerns, resolve complaints

or answer account-related questions.

Established effective systems for record retention by creating database for daily

correspondence tracking.

Strengthened traceability, developing organisation systems for contracts, records,

reports and agendas.

Met incoming customers and provided friendly, knowledgeable assistance.

Trained junior team members on administrative processes, company requirements

and performance strategies.

Wrote reports and correspondence from dictation and handwritten notes.

Aided senior leadership during executive decision-making process, generating

customer and performance data reports to recommend corrective actions and

improvements.

Created databases and spreadsheets to improve inventory management and

reporting accuracy.

Created professional memoranda, letters and marketing copy. Responded to telephone inquiries from clients, vendors and members of public.

Prevented scheduling errors by demonstrating strong attention to detail while

managing daily calendar and creating weekly or monthly reports and presentations.

EDUCATION

Kyambogo University

2003/8 – 2006/12

Kyambogo university

1998/7 – 2000/12

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