Personal Shopper Service Specialist

D A I J A H H O W A R D

706-***-****

**************@*****.***

*** ********* **,

Athens, Ga 30606

Objective

Customer Service Specialist with 4+ years’ experience assisting customers, answering phone inquiries, and following up with online orders. Reliable team member accustomed to taking on challenging tasks, dedicated to business success. EXPERIENCE

E-Commerce Personal Shopper, Walmart, Jun 2020 - Feb 2021, Athens, Ga

• Served customers expertly for orders of all sizes and obtained consistent repeat business.

• Managed deliveries quickly to consistently meet costumers' desired delivery times.

• Worked professionally with personnel in different stores to consistently meet customer’s needs.

• Assisted customers with limited mental or physical capabilities to have regular meals and nutritious food by delivering regular orders.

• Interacted professionally with customers, informing individuals of sales promotions and driving product interest.

• Consistently organized and restocked display racks to keep the store ready for customer needs.

• Resolved customer issues quickly to recapture the customer's loyalty and maintain the sale.

Cashier, Citi trends, Oct 2019 - Jun 2020, Athens, Ga

• Adhered to all cash handling policies and procedures.

• Greeted all customers and provided prompt and friendly service.

• Bagged and packaged customer orders and purchases.

• Verified prices and calculated totals using scanners and point of sale (POS) systems Mc Donald’s, May 2016 – Sept 2019, Athens, Ga

• Assist customers with orders

• Food preparation

• Customer service

• Disinfecting/Cleaning

SKILLS

• Assisting with New-Employee Training

• Team Building & Leadership

• Proficient with Cash Register Operations

• Assisting High-End Clientele

• Flexible hours

• Social connections with coworkers and customers

Education

Clarke Central Sr High (2016-2019)

Athens Technical College(2019-Present)

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