Customer Service Sales Associate
Resume:
KATHERINE F. PANEM
Email: ****************@*****.***
Mobile: +971*********
Based in Dubai
Career Objectives: Aim to join in a well-established company that will enhance my knowledge and skills in accordance with the latest trends and part of a team that is dynamically works towards the organization.
EMPLOYMENT HISTORY
Sales Associate
Ralph Lauren – Mall of the Emirates
March 2017 – July 2020
Achieve the sales target by using advanced sales technique and product knowledge
Build customer database and maintain customer relationship.
Communicate and identify every customer needs, maintaining the brand’s high standards.
Maintain high standards of Visual Merchandising display and stock rotation.
Provide assistance in deliveries and arrange stocks, participate in inventories.
Manage point-of-sale processes
Process cash and credit card transactions.
Sales Associate
TOD’S - Mall of the Emirates
September 2016 – March 2017
Achieve the sales target by using advanced sales technique and product knowledge
Cultivate strong client relationships.
Adapt approach according to the client needs and motivations
Process transfer of items through other boutiques.
Ensure that each client receives outstanding and exceptional customer service
Admin Assistant cum Store Keeper
Christian Dior Couture – Burjuman Mall
October 2012 – August 2016
Arrange and manage boutique documents, assist manager and the sales team to ensure the best possible results.
Assist the sales team in terms of sales and customer service, maintain a good customer service level as Dior standards.
Monitor stocks work with each department to maintain an ideal stock level.
Order packaging and office stationery supplies Receive shipment and deliveries.
Provide assistance in boutique Visual Merchandise on daily basis.
Process transfer items through UAE, GCC and Europe zone. Coordinate shipment with head office and couriers.
Coordinate with Dubai Ministry of Environment & Water for document applications of Exotic Skin Leather Goods.
Receptionist / Customer Service
The Nail Spa - Dubai Mall
July 2011 – August 2012
Responsible for collecting payment from the client.
Ensuring all the appointments has been booked.
Notifies therapist for stations and appointments of clients.
Reports daily sales in reception from time to time.
Monitoring client needs: such as offered appointments, offered drinks and magazines, assist and carrying belongings.
Making sure that each and every client has been happily served.
Handling complaints.
Answering phone calls and manages appointment bookings.
Giving 100% customer service satisfaction.
Cashier
Watson Personal Care Philippines, Inc.
SM City North Edsa Quezon City
July – December 2003
Receives customer’s payments
Handles the Store Petty Cash Fund
Prepares for Daily Sales Report
Provide good customer relationship
Responsible for Official documents
EDUCATIONAL BACKGROUND
Tertiary Level Manila Central University
Bachelor of Science in Business Administration
Major in Management
AMA International Institute of Technology
Information Technology
Computer Skills: Word, Excel, PowerPoint
English Skills: Fluent in Speaking and Writing English
Character References: Available upon request
Contact this candidate