Service Representative Dispatcher

Kia Johnson

***** * **** ****** *** ***

Phoenix, Arizona 85053

602-***-**** cell

kiajohnsoncarter845@gmail

Objective

I would like to procure employment with a company that is growth oriented. I am positive that my communication, people and problem-solving skills will be an asset to your organization.

Employment History

12/20 - Present Consumer Cellular CAA I

Answer cusomer questions, advise of amounts due,assist customers with their cellphones,go over customers invoices, set pay agreements,take credit card payments,add phone lines, cancel accounts due to customers deceased or no longer want the product. Also sell upgrades on service and phones.

01/16 - 04/09/19 DES Office of Accounts Receivable and Collections Program Service Evaluator/Analyst

Conducts assigned wage audits to determine accuracy of payments to notify Adult Probation, Attorney General Office and County Clerks in the different counties; reviews UI payment history against wages reported by the claimant and/or employer to determine whether proper payment was made; conducts fact finding reports when requested by the claimant; processes appeal decisions; completes daily/weekly/monthly reports as assigned, including workload status reports; Take payments for Restitution and pending prosecution cases. Process Overpayments and Intentional Program Violations for SNAP and Cash assistance Programs. Nutrition Assistance is the only program that allows national disqualifications to be entered in EDRS, Electronic Disqualified Recipient System and notify FAA of the length of the disqualifications. Used different mainframes; AZTECS, ARICS and GUIDE. Also different online systems such as APS, Appeal Processing System and Superior County Court websites.

12/2013 – 12/2015 DES/Family Administration Assistance Phoenix, Arizona

Program Service Evaluator/Eligibility III

Took incoming calls to assist Arizonians applying for Nutrition, Cash and Medical Assistances for individuals and families. Complete Interviews for the three different types of benefits available. As a PSE, I reviewed documents and advised if further documents were needed to make a determination for benefits. Also, this position entailed review and determination of new applications and renewal applications of benefits. Training, new employee(s) on the floor to learn the different programs. Used different mainframes AZTECS, CHILDS and Health E Arizona plus to complete review and make a determination for Benefits

07/2009 – 11/2013 ACP/ AAA Club Partners, Glendale, Arizona

General Specialist II/Dispatcher II

Answered, incoming calls for emergency road service. Check on status of service request from contractors. Dispatched service calls from 3 different states. Handled complaints and compliments regarding service. Assisted with membership emergency, renewals from Montana/Wyoming and Alaska club and training new employees.

11/2004 – 12/2008 Auto Club of Southern California, La Mesa, California

Dispatcher/Customer Service Representative

Answer incoming calls for road service. Handle complaints or compliments regarding service. Check on status of service request from contractors. Also took credit card payments for membership fees and or add other dependents/Recreational vehicle services to existing accounts and training new employees.

06/2004 – 09/2004 United States Postal Service, San Diego, California

Casual Postal Carrier

Deliver mail to residences and business. Sort and pack mail for distribution.

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