KAYLA DE MELIM

Curriculum Vitae

DEAR READER

I am interested in applying for a role withing your

organization. With around 3 years of experience in customer facing roles for leading airline companies, as well as another 3 years in other branches of

service industry, I have amassed a wealth of

customer service skills in busy demanding

environments.

In my current role with Menzies Aviation I am

responsible for customer handling, check in

expertise, safety, and ongoing customer care

across the entire range of products and services.

This role has given me a great amount of

confidence in dealing with a wide range of

customer, high cos transactions, complaint

resolution and follow up customer care. All

streamlining service needs in the industry.

I feel that my skill set and service knowledge fit perfectly with the requirements you are looking for in a candidate.

I am looking for a new opportunity where I can apply my expertise and interpersonal skills within an

exciting firm with solid growth prospects.

Thank You.

KAYLA DE MELIM

C u s t o m e r E x p e r i e n c e A g e n t

ACCOMPLISHMENTS

• Menzies Aviation received The Feather

Awards for 3 consecutive years for

“Best Ground Handling Company”.

• Trained and well versed in multiple airline

companies’ operations and business

standards. Delivering safe and excellent

service to all passengers of each entity.

(Mango, Cathay Pacific, Qantas,

Mozambique Airlines, Latam Airlines,

Egypt Air, Israel Air, Angola Airlines, And

British Airways).

• Promoted to Check-In Agent from

Arrivals-Agent in 2 months of

employment.

• Received numerous letters of

recommendation and overall

appreciation from customers.

SKILLS

• Clientele service and relations.

• Administrative Duties and computer

systems knowledge.

• Microsoft Word, Excel, and

Powerpoint experience.

EDUCATION

School Of Achievement

Grade12, Matric (2016)

General Studies

PERSONAL

INFO

17 Falcon St

Atlasville, Boksburg

Johanessburg, Gauteng

1459

Email: admywu@r.postjobfree.com

Phone: 078*******

Date of birth: 13/02/1997

Driver’s License: Code 10

PROFILE

Results-oriented Customer Agent with experience in day-to-day business operations. Effective liaison to key clients. Offering ability to leverage trends across industry to derive solutions and approaches focused on creating value for customers and profitability for company. Demonstrated ability to streamline processes for efficiency and productivity. Well-versed in applying multi-faceted approach to managing safety, operations and productivity across multiple business lines. Adept in creating seamless integration of Client services and satisfaction. EXPERIENCE

MENZIES AVIATION FROM Feb 2017 - Current Check-

in Agent/ Arrivals Agent Johannesburg

• Ensuring check-in process runs smoothly. Including the safety of all passengers and staff.

• Checking in passengers. Making sure of correct documentation for all passports, visas, and itineraries. In addition to conducting facial recognition with passenger and corresponding passport.

• Ensuring bags get tagged to the correct flight and destination at the boarding gates. Supervision of flight boardi ng and supervision of airline passengers. As well as tending to the needs and issues, if any, of each individual client.

• Gate Control. Controlling the gates and giving staff duties to complete at the boarding gates. Helping staff with any challenges faced while boarding. Making sure all baggage is checked and all souls are accounted for on the flight.

• Arrivals. All paperwork and documentation to be managed and filled out correctly before the arrival of the flight. Make all staff are assigned roles to the incoming aircraft and its passengers. Assisting passengers with disembarking the aircraft and making their way to their baggage.

• Assist passengers with baggage and any queries at the carousels. If luggage is lost, assist them with lost property and help fill out the needed documentation. If passengers have special needs or are disabled, they are to be given assistance.

• All necessary information to be relayed to ground crew, ramp agent, as well as the flight crew to insure a smooth experience for the client. BAKER STREET P HARMACY FROM March 2015 – Jan 2017 Pharmacist Assistant/Clerk Johannesburg

• Assisted pharmacist with patients regarding medicine and treatment.

• Printing prescriptions and dispensing medicine.

• Prescribing medicine to patients and assisting with clerk duties in front of house.

• Helping customers find what they need and recommending remedies.

• Product knowledge and procedures.

• Assisting nurse with light duties. Giving patients medicine and preparing them for vaccines and shots.

• Assisting with all processes of the front o f house. Sales, over counter medicine, recommendations, and general customer service. PERI PERI RESTAURANT

FROM Jan 2014 – Dec 2014

Waitron Johannesburg

• Delivery of customer service and satisfaction to a high standard.

• Product and menu knowledge.

• People skills.

• Timeliness.

• Worked with Managers and Operator to resolve service problems, improve operations and provide exceptional customer service.

• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.

• Worked with all customers to understand requirements and provide exceptional restaurant service.

REFERENCES

Mr . Emmanuel Seema Duty

Manager – Menzies Aviation

Phone: 083*******

Peri Pe-ri Restaurant

Phone: 011*******

Bake r Street Pharmacy

Phone: 011*******

Mrs . Crystal Baxter Manager –

Airlink

Phone: 083*******

Contact this candidate