Melissa M. Rousseau

**** ********* ***

St. Johns, FL 32259

828-***-****

admywt@r.postjobfree.com

CAREER Highly motivated, organized sales executive with over 20 years of product and service SUMMARY: sales. Well developed communications and negotiation skills, dedicated to achieving sales targets and developing strong business relationships while providing excellent client support.

STRENGTHS: * Effective Sales Professional with a proven track record of continuous performance and significant achievement with industry leaders in Laboratory Equipment

* Successful Account Executive in the salon/spa industry with continued growth in the territory

* Skilled Team Leader, comfortable with tight deadlines, high-pressure environments and changing priorities

* Influential Team Player who takes pride in developing and maintaining excellent business partner and social relationships with many notable clients EXPERIENCE:

Dermalogica - Jacksonville, FL

Business Consultant- (April 2019-present)

- Account Base includes Partnership Schools, ULTA, Hand and Stone, Full Service Salon & Spa’s, and Privately owned Salon & Spa’s.

- Manage the Coastal Southeast Territory which includes Charleston, SC South to Daytona, FL and West to Tallahassee, FL.

- Responsible for opening a minimum of 1-2 new account per month while maintaining my current accounts business.

- Provide product knowledge training to new accounts and current accounts.

- Collaborate with the eduction department to insure accounts annual training is conducted on time.

- Support 77 existing accounts with promotional incentives, open house support, floor support and events.

- Manages and maintains accurate records of sales and prospecting activities Major Achievements:

- 2020 Top 9 sales rep finishing at 93.12% to plan

(targets were adjusted this year due to Covid)

- 2019 Finished the year at 97% to plan

Trustar Salon Services- Jacksonville, FL

Account Executive/Distributor Sales Consultant- (June 2015-April 2019)

- Develop, manage and direct sales of our 20+ hair care brands for 118 salons and spas within my territory (Northeast Florida)

- Maintaining current accounts and opening new accounts through selling and promoting product lines and services while managing events and inventory

- Prospect a minimum of 5 new business development sales weekly and visits prospective accounts monthly while maintaining current accounts

- Supports current and new manufacturers by attending trade shows and events

- Manages and maintains accurate records of sales and prospecting activities including sales and follow up calls and in person visits/presentations

- Conducts educational seminars of new or existing products to staff either as a launch seminar or a refresher course

- Answers client’s questions and resolves concerns and issues professionally and in a time manner.

- Participate and contribute to the development of educational and event programs offered to clients and prospects.

- Attend all sales meetings and events

Major Achievements:

- 15% growth for 2018- Finished in top 5

- 21% growth for 2017

- 3.5% growth for 2016

- Opened 35+ new accounts since coming on board

- Exceeded product brand goals YOY for major manufacture and won trips to Montreal, Dominican Republic and Puerto Vallarta.

Blue Cross Blue Shield – Jacksonville, FL

Project Analyst Windows 7 – (2014)

- Coordinate with Project Manager on WIN7 deployments

- Manage the WIN7 command center during deployment

- Develop and manage the virtual machine upgrades to Windows 7 e-ToolsAdoption & Training Specialist – (2013)

- Design and develop presentations for e-Tools training

- Train internal users via hands on, webinar and classroom settings on all e-Tools used at Blue Cross Blue Shield

- Train external users via webinars or on site on Blue Cross Blue Shield e-Tools for benefit setup and maintenance

Baptist Hospital – Jacksonville, FL

Outside Sales Representative (2012)

- Primary responsibility to grow service revenue by gaining new service agreements with other hospitals and surgery centers.

- Responsibilities include sales calls to other hospitals and surgery centers in N. Florida and S. Georgia. Setting up meetings and discussing service coverage for all patient facing equipment

- Focus on excellent customer service and providing personalized advice to help guide customers in finding product services tailored to their specific needs Thermo Fisher Scientific – Jacksonville, FL (1997-2011) Thermo Fisher Scientific Inc. is the world leader in serving science. Innovative analytical instruments, lab equipment and specialty diagnostics that provide rapid and accurate results for customers in research, clinical and applied markets. Territory Sales Manager (2008-2011)

- Territory base of S. Georgia and N. Florida calling on hospitals, universities and research facilities

- Product sales include laboratory refrigerators/freezers, cryogenic storage, centrifugation, CO2 incubators and Bio Safety cabinets

- Manage and expand territory, identify and develop opportunities through strategic account planning, effective territory management and cold calling

- Appropriately interpret customer’s needs and recommend products through a solution-based method

- Develop and maintain positive relationships with customers during and beyond the sales cycle

- Training and demonstration of equipment

Major Achievement:

- Increase sales 10-20% YOY

- 2009-2010 turned downed territory around by increasing sales by 20%

- 2010 plan achievement award for exceeding plan at 104% Service Contracts Sales Rep- Asheville, NC (2003-2008)

- Territory base of NC, SC, GA, TN, AL and FL

- Increase sales of Service contracts for existing and new customers

- Growth and maintenance of service revenue through strong relationship building and increased service promotions

- Employee management, hiring and training

- Develop ISO9001 certifications and procedures

- BAAN team member to develop better business practices Major Achievement:

- Promoted to Team Lead after 2 years

Senior Sales Rep- Asheville, NC (1997-2003)

- Successfully manage and grow the Northeast and Canadian region along side the Outside representative and distribution

- Product sales include laboratory refrigerators/freezers and CO2 incubators

- Develop innovative, results driven business plans geared towards each corporate account

- Design marketing and promotions specific to each account

- Develop and maintain positive relationships with customers during and beyond the sales cycle

- Interview and training of inside sales representatives

- Implementation of ISO9002 procedures

EDUCATION: Western Carolina University - Cullowhee, NC Bachelor of Science, Sociology 1996

Bauder College – Atlanta, GA

Associate of Arts, Fashion Merchandising 1992

SKILLS & Proficiency with Microsoft office suite, SFDC, and various other industry software’s REFERENCES: Excellent personal and professional references available upon request. HOBBIES: Anything related to being active such as swimming, biking, weightlifting and spending time at my children’s sporting events. I am also an NPC and NGA retired figure competitor.

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