Professional Summary

Bilingual Waiter offering over 15 years working for service oriented companies. Successful at working in high-volume environments to meet challenging sales, service and quality objectives. Highly effective at learning new items quickly and dealing with all types of customer requests in an efficient and courteous manner. Creative problem-solver skilled in time management and preparatory work. Eager to join an organization in a new role where talent and a positive personality will be considered valuable traits.

Skills

• Certified 1-1.A.CCF. • Quick problem solver• Courteous, professional demeanor

• Certified STCW 2010. • Hospitality expertise• Guest relations

• Organized and efficient server•Wine knowledge

Accomplishments

Worked as Lead Waiter for the last contract from November 2017 to July 2018.

Successfully completed training for the supervisor role in 2016 - 2017.

Worked in pay specialty restaurant for Costa Cruise from 2012 - 2016.

Consistently rated "Excellent" in customer surveys regarding friendliness, promptness and attentiveness.

Work History

Company: The Apollo group, USA

Designation: Jr. Head Waiter

Duration: 20th March 2019 to current.

Handling complete operation of buffet making sure that the guest are been served as per company’s standard and taking care of the cleaning after the service as per USPH Standards.

Company: Costa Crociere Spa — Genova Liguria

Designation: Club Restaurant Waiter

Duration: April 2007 to July 2018

Worked as Lead Waiter for the last contract from November 2017 to July 2018.

Handled customer complaints with poise and grace.Focusing on resolving issues immediately.

Routinely supported other areas of the restaurant as requested, including attending telephones and completing financial transactions for other staff.

Consistently provided professional, friendly and engaging service.

Assisted co-workers whenever possible.

Company: P & 0 Cruises — Southampton England.

Designation: F & B Assistant.

Duration: February 2005 to August 2006.

Observed tables to promptly respond to requests and refill beverages.

Consistently kept restaurant pantry areas clean and free of debris and water.

Developed and maintained positive working relationships with others to reach business goals.

Provided friendly and attentive service.

Company: Holiday Inn — Mumbai MH.

Designation: Steward

Duration: March 2003 to March 2005.

Managed bar inventory, restocked supplies and placed orders.

Warmly greeted guests and asked open-ended questions to help them find the best offerings.

Company: Hotel Sea Princess – Mumbai MH

Designation: Steward

Duration: July 2002 to October 2002.

Education

High School Diploma: 2001

Cosmopolitan Education Society – Mumbai, MH.

Diploma in Hotel Management & Catering Technology : 2002

Metropolitan Institute of Hotel Management and Catering Technology - Pune MH

Certifications

•Completed HACCP Certification in 2018.

•Completed STCW 2010

•Completed Foundation certificate in Food Hygiene in 2004.

•Basic computer operations course in 2001.

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Hobbies

Playing Cricket.

Listening Music.

Yours sincerely,

(Dev Mandal)

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