Sales Lead Front Desk

AGUNWA, VIVIAN AKUDO

Contact Address: Freedom Faith Avenue, Mcc Road, Amawire, Owerri

Telephone: 080*-***-****

E-mail: ******.******@*****.***

PROFILE SUMMARY

A highly organized, resourceful and performance driven enthusiast with progressive years of experience. A professional with a proven record of personal development, ability to grasp new concepts swiftly and adapt to changing business needs. Displays confidence in roles which requires high level of diligence, strong team work, advanced problem-solving skills with dedication to achieving uncompromising quality of work under stringent deadlines. Possesses key competencies in Customer Service, Sales and Marketing, Office Administration, Front Desk Office, Retail sales and other job roles. Keen on continuous learning and certifications while available for career opportunities in customer service, administrative roles and other available job roles. PERSONAL DETAIL

Gender: Female

Marital Status: Single

CORE SKILLS & COMPETENCIES

Proficiency in the use of MS Office & other

productivity software

Superior breath of experience in banking &

cash management.

Sound Administrative skills

Excellent Customer service Skills

Strong written and verbal communication.

Good management and organizational skills.

Strong interpersonal relationship

&customer- centric attitude.

High sense of responsibility, accountability

and dependability.

Excellent organizational skills, interpersonal

skills; ability to independently prioritize

multiple tasks and work to deadlines.

Ability to conceptualize and come up with

solutions to complex puzzles and problems.

Client Relationship Management

Marketing & Business Development

Team leadership.

Strong problem-solving abilities.

Strategic planning and tactical execution

EDUCATION

HND- Mass communication 2014

FEDERAL POLYTECHNIC NEKEDE.

Senior Secondary School Leaving Certificate (S.S.C.E) 2008 OWERRI GIRLS SECONDARY SCHOOL Owerri, Imo State.

WORK EXPERIENCE

Front Desk Teller Jan 2019 till date

ACCESS BANK PLC

Provides customer assistance with balance details and other inquiries.

Open new customers accounts and closes existing account at customers requests.

Cash checks and processes deposits upon balance and signature verifications.

Handles all customers complaints and issues with highly professional courtesy.

Carrying out bills and online payments.

Informing and marketing organizations products and services. Customer Service Executive 2017-2019

DIAMOND BANK PLC

Keeping updated records with all interactions and customers transactions

Working alongside with the sales team

Maintain complete and accurate customer correspondence data

Effectively handling emails, chat queries, and calls

Help improve processes and products by relaying customer feedback

In charge of resolving all interactions positively and to the customers complete Satisfaction. Sales Manager 2011 -2012

PRUDENTIAL PARTICIPATION INTERNATIONAL

Worked as part of a very busy sales team primarily involved in the supply and distribution of household, office furniture and general equipment.

Generating sales lead.

Setting up new marketing strategies

Making sales calls and handling enquiries from potential customers.

Writing accurate and informative sales report and documentation.

Build relationships with customers to increase likelihood of repeat business Intern 2009 -2011

HEARTLAND FM, OWERRI

Assisting the reporter in news/information gathering from various sources.

Helping and observing the senior colleagues while interviewing invited guests

Collation of information for newspaper reviews; anchoring of the NEWS daily. PROFESSIONAL CERTIFICATIONS / TRAININGS

Customer Relationship Management 2015

Chartered Institute of Bankers of Nigeria 2020

HOBBIES/INTERESTS

Reading & Researching, watching intelligent movies & documentaries, travelling, meeting people, listening to music. REFEREES

To be provided upon request.

Contact this candidate