SHANA GORDON HEALTHCARE COORDINATOR

*** ********* **, **, *** Rancho, NM, 87124 • 505-***-**** • admys2@r.postjobfree.com

SUMMARY: Professional with over 25 years of transportation and office administration and an excellent problem solver, team player, goal oriented,

and strong communication skills.

Area of Expertise Included:

1. AS 400 Systems

2. OSHA Certified

3. BLU Systems

4. Microsoft Excel

5. Inbounding/Outbounding Trailers

6. Excellent Communication Skills 7. Excellent Time Management

8. Key in Demographics

9. Automated Systems

10. Medical Terminology

11. Government Sponsor Plans

12. Care Management Assessments

13. Aerial

14. Database Experience

15. Health Risk Assessments (HRA)

16. HIPPA Compliance

17. Abstract Medical Records

18. Extensive Customer Service

19. Payroll

20. (PCP) Health Summary

21. Customer Service Skills

22. Jabber

03/2018-Present BLUE CROSS BLUE SHIELD Healthcare Coordinator Albuquerque, NM

• Assisting members witness healthcare assessments referring for care coordination, providing members with resources to assist in their guiding care.

• Efficiently managing inbound calls and providing professional assistance taking care health risk assessments on members.

• Working everyday in Aerial, Jabber, MPUI, New Mexico Medicaid Portal, and learned about medical claims while attending college.

• Accessing records per HIPPA standards, adhere to stringent regulations.

10/2018-Present ADVANTAGE HOME CARE Caregiver Albuquerque, NM

• Assisting clients with personal care, dressing, administering medication, hygiene, and transportation to doctor’s appointment.

• Maintaining open communication between families and health care professionals regarding client's medical and emotional condition.

• Ensuring the highest client safety and well-being.

01/2017-02/2018 J & S LLC Accounts Payable Tupelo, MS

• Ensuring that the payment of invoices is completed within a timely manner and in and according to payment terms.

• Making and receiving telephone calls to and from suppliers on a variety of inquiries.

• Handling confidential information in line with our company data security protocols.

07/2011-01/2017 ACCO BRANDS DIRECT Call Center Customer Service Booneville, MS

• Identified customers' needs, clarified information, researched every issue, provided solutions and/or alternatives, and recorded details.

• Composed work process all to meet client time span, coordinated requests and unresolved issues, and gave input on, effectiveness

of the clients on the telephone, messages, and online visits.

• Initiated investigation of order entry errors, damaged product, and returned discrepancies, worked closely with other departmental

teams to ensure corrections were processed accurately and timely.

01/2010-04/2011 ANTHEM CAREER COLLEGE Student Memphis, TN

• Attended college and took care of my mother with lymphatic carcinoma.

06/2009-01/2010 GOODWILL INDUSTRIES Supervisor Cordova, TN

• Greeted visitors or handled inquiries or directed them to the appropriate persons according to their needs.

• Supervised staff and provided training and orientation to new staff.

09/2008-01/2009 OLD DOMINION FREIGHTLINER Dock Supervisor Memphis, TN

• Inspected trailers throughout for the duration of the day for neatness and to guarantee remedy stacking/emptying systems are being utilized.

• Maintained communication to all employees ascertain they the cognizance and resource to achieve the obligations that where assigned being

safe during their shifts.

• Consummated all paperwork accurately afore the terminus of the shift and communicated and consequential information to the next supervisor

coming on the next shift.

• Ensured merchandise was properly packed to shipping and interacted with other terminals regarding problems.

• Directed and assessed the security stacking and emptying procedure of cargo all through the move.

• Conducted every day assessments to guarantee consistence with nearby state, and government security directions, as OSHA consistence.

• Inspected trailers throughout for the duration of the day for neatness and to guarantee remedy stacking/emptying systems are being utilized.

09/1995-08/2008 UNITED PARCEL SERVICE Dock Supervisor Tupelo, MS

• Managed and acted as dispatcher, arranged pickups and deliveries, and directed drivers complaints, or formal grievances when

possible, or referred them to higher-levee supervisors for resolution.

• Planned work routines and relegated obligations to keep up sufficient staff for compelling execution of exercises.

• Assigned the task of handling customer complaint and implementing corrective action.

01/1990-09/1995 SUPER SAGLASS INDUSTRIES Production Scheduling Clerk Tupelo, MS

• Explored archives, for example, generation plans, work arranges, or staffing tables, to decide faculty material prerequisites.

• Conferred division chiefs or other faculty to asses advance and talk about new change.

• Responsible for maintaining productivity reports and provide to Plant Manager.

SCHOOL

Anthem Career College A.A.S.

Perfect Attendance Award: GPA:3.4

The University of Mississippi

Majored in Business

Itawamba Junior C

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