Resources Executive Administrative Supervisor

Professional

Attributes

A total of * years in UAE (from 2014 September till date). First 2 years as a Senior Ops cum Administrative Supervisor (from Sep 2014 till Oct 2016) handling the Operations as well as the Administrative duties with an additional JD of Human Resources executive. And later 2 years’ experience as Administration In Charge (from October 26, 2016 till Aug 2018) in Distributed Business Solutions LLC. Currently working in the Sales and Marketing dept in FLEX Middle East.

Deals with all procedures related to On boarding, Visa renewals and cancellations. Handles all telephone calls and manages the meetings schedules of the concerned departments.

Takes cares of the reporting officer’s meetings and manages his calendar. Properly charts his travel plans and ensure that his Guests are well treated. Meeting invitations and complements are placed on time as on request.

Well experience in arranging the hotel and fligh bookings for the company as well the Guests and coordinating the meetings outside the Office.

Works with the recruitment agencies for the upcoming hiring’s and initiate their joining process.

Handling all Client interaction and documentation of the day to day business dealings. Fixing the quotes and marketing with the Customers for new business contracts.

Coordinating with building and maintenance issues for general repair of the company assets with the Vendors.

Serves as the POC for the various departments within the company.

Handling all the administration duties with additional responsibility in Operations.

Was in charge of the EEE activities within the organization.

A result oriented professional with 9 years of experience in the corporate sector and a year tenure in Administration field in India in ITES industry.

Efficiently lead a team of 300+ executives with 12 Team Leaders, 92 Quality Executives, 3 Shift Managers and 25 Training executives.

Co-ordination with other departments like HR team for recruitment, Administration dept for establishing infrastructure, Software team for software requirements and automation needs of in-house applications for giving value-adds to the client. Lakshmi Radhakrishnan

Experienced Administration Professional with exceptional strength in Administration, Front Office, Procurement, HR, Customer Support and Sales Coordination

Email : admyrg@r.postjobfree.com

Mob : 971 - 526518029

Lakshmi Radhakrishnan / Resume P a g e 2

Key

Functional

Areas

Certifications

Office Administration Business Enhancement

Customer / Client interaction Documentation

Management Email Communication

Team Handling Sales Coordination

Successfully Finishes Lean Six Sigma Certification course on Productivity and Quality of Project Emdeon during the period of 2014.

Out of these two projects, took ownership of Quality enhancement and implemented measures to maintain the Accuracy part of the projects. Experience SALES COORDINATOR – DUBAI (FLEX MIDDLE EAST FZE) 2018 August

– Till date

Responsibilities

Coordinating the sales team by managing schedules, filing important documents and communicating relevant information.

Responding to complaints from customers and give after-sales support when requested. Works with the sales team towards attaining monthly/annual targets and works closely with management as well as clients to determine current business requirements. Makes sure that sales orders are delivered in a timely fashion and according to the desires of customers.

Settles upon delivery dates and times with other departments to make sure that the consumer interaction is of the utmost of professionalism.

ADMINISTRATION IN CHARGE AND SALES COORDINATION – DUBAI

(DISTRIBUTED BUSINESS SOLUTIONS TRADING FZE) 2016 October – Till 2018 September

Responsibilities

Plans for the Onboarding, the visa processing and renewals/cancellations of the company documents. Manages the EEA of the overall departments to ensure stress free working environment.

Proficient computer skills including Microsoft Office Suite (Word, PowerPoint, and Excel); scheduling appointments/updating calendars.

In charge of the overall Inventory of the Office and ensures that the requirements of all the departments are met within the timeline provided. Keep update on the prices of each Suppliers and asks for better deals while placing orders. Arranging the POs and Invoices for the Purchases and uploads the same in the system and keeps track of the Inventory. Improve the operational systems, processes and policies in support of organizations mission -- specifically, support better management reporting, information flow and management, Lakshmi Radhakrishnan / Resume P a g e 3

business process and organizational planning.

Improve processes and policies in support of organizational goals. Formulate and implement departmental and organizational policies and procedures to maximize output. Monitor adherence to rules, regulations and procedures.

OPERATIONS SENIOR SUPERVISOR AND SALES COORDINATION– DUBAI (LIMITLESS MAINTENANCE LLC) 2014 Sep –Oct 2016 Responsibilities

Periodic site surveys as well as Client feedback collection on the services being rendered and touch base with the Team members on any enhancements required. Manages daily activities of office as well as company-wide projects and activities. Serves as liaison between different company departments, including budgeting, construction and legal. Dealing with general administration relating to departmental fleet of vehicles. Proven literacy and numeracy skills – proficient user of MS Office, with a typing speed of 75 WPM. Holds an extensive list of certificates and a positive attitude to professional development. Excels in collaboration; possesses a proven record of inspiring others in different environments.

Manages diaries, meetings and events effectively, and is able to resolve difficult customer and admin situations. Seeking a challenging PA or Executive Assistant role in a large company in order to develop and gain further skills

MANAGER – TRAINING (PROJECT EMDEON) 2013 – 2014

Responsibilities

Consulting various departments and understanding their training needs and requirements. Creating profiles and job descriptions for recruitment based client requirement. Hiring &training staff as per company guidelines.

MANAGER – QUALITY & TRAINING (PROJECT BOA) 2012 – 2013 Responsibilities

Acted as a focal point and leader to all quality related programs – Directed QA activities to ensure maximum quality and effectiveness.

Ensured that all quality standards are met by all departments, by explaining the importance of maintaining quality standards.

OPERATIONS MANAGER (PROJECT BOA) 2005 – 2012

Lakshmi Radhakrishnan / Resume P a g e 4

Responsibilities

Identified process improvement in the day to day functioning of the department. Closely collaborated with the Management team to make necessary improvement and satisfy client requirements.

Meeting with Clients and planning the ongoing projects as well as those in the pipe lines. Ensuring the SLAs with the Projects.

Playing vital role in the molding and developing the team members. Education &

Personal

Information

GRADUATION IN ENGLISH LITERATURE

DOB : 26-04-1979

Religion : Hindu

Marital Status : Single

Passport Number : L7511336

Availability : 1 month

Client

Relationship

Management

Developing relationships with inbound and outbound customers for business development on behalf of Operational, Quality and Training requirements. Interfacing with clients for understanding their requirements & suggesting the most viable solution and cultivating relations with them for customer retention & securing repeat business. Date :

LAKSHMI S R

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