Summary

A technically skilled Project analyst, with 3 years of Experience in

IT Industry also able to work well with people and liaise with end users and management to confirm business requirements. Experienced at assessing options and delivering the appropriate response to meet specific business needs; willing to work to ensure project success and on-time delivery. Currently seeking a new challenge, with a progressive employer and an opportunity to develop further and widen industry experience.

Experience

Support Analyst – Sep’20 -To till date

M.A.H.Y. KHOORY Group of Companies (Union Paper Mills) - Dubai, UAE.

• Generating Daily, Weekly & Monthly reports within stipulated time with improved accuracy and significant reduction in preparation.

• Develop reports that support assessment of operations and continuous improvement including trends, exceptions, etc.

• Work on SQL & PL/SQL queries to extract the data from database.

• Prepared Collection related slides based on emirates and product (OCC & NON-OCC).

• Addressing ad hoc queries on Microsoft SQL Server based on business needs

• Cost analysis slides based on MIS report.

• Prepared executive performance slides based upon CRM data.

• Preparation of PL backup based on MIS each month, Evaluating, updating and analysis for errors whenever required.

• Various KPIs preparation to improve efficiency.

• Addressing ad hoc queries on Microsoft SQL Server based on business needs.

• Preparation of dashboards on CRM Microsoft dynamics, supporting sales staff in entering leads and opportunities information.

• Successfully created and deployed a web GUI that can capable of connecting to remote Windows servers and controlling services on that machine.

• Developing and delivering programs of learning activities.

• Improved service-user experiences through effective communication and efficient, accurate issue resolution. SABHA MUNWAR

SAYED

Contact

Address:

Dubai, UAE

Phone:

+971-**-***-**** /

+971-**-***-****

Email:

admyoo@r.postjobfree.com

Skills

SQL, C, C++

Financial Analysis and Reporting

SharePoint

Impact Assessments

Budgeting & Forecasting

Project Planning & Monitoring

Project Management

Program Management

MS Excel/Word

Incident Management

Administrative Tasks

Troubleshooting

Agile Project Management

Backup solutions

Project Analyst - OCT’18 to DEC’19

Allianz Technology - Pune, India

• Prepare Invoice file on every monthly basis for charging the same to end client.

• Arranging meetings and conference rooms booking for events Answering Incoming calls on board line and updating contact list and performing daily admin task.

• Client relationship management: Services to Clients from Administration and updating the documents with latest services.

• Supervise and Compile time sheets of office staffs and submit to HR Department Monitoring working hours and event budgets issuing weekly reports to HR/Fin department.

• Receiving all documents transmitted by different executives for different projects and file them appropriately Handling Customer complaints, collecting feedback on services and updating in records both physical and soft copy documents.

• Taking care and proctoring the international exams in center and related files.

• Other administrative activities as and when assigned by Management.

• Supporting and training subordinates and successors.

• Collated performance reports and produced project forecasts to ascertain areas of profit growth.

• Managed project to successful completion and closeout, including equipment and certificate securement.

Associate Project Analyst- OCT’17 to OCT’18

Accenture PVT Ltd - Pune, India

• Handling Resource Demand and Supply Management. Resource availability and allocation, resource management, skills matrix and identification of gaps, project roles and responsibilities.

• Supported PMO manager to drive & embed best practice processes effectively throughout the portfolio, programmed or large project supporting quality, consistency and control.

• Worked on on-boarding, off boarding, transfers, timesheet compliance reports, training compliance reports & utilization reports.

• Add / delete/ modify the resources in the resource management tool as and when requested by the client requirements and update the organization chart as and when required.

• Responsible to store all documentation related to the organization and provide timely updates to leadership team when required.

• Consolidate and analyze reports to provide advice, understand the business challenges and address the same to the Leadership.

• Client Data Protection (CDP) report, user Access Log controls, CDP Governance, CDP defaulters list etc.

• Provided weekly performance feedback to team members on resource allocation, risks, issues, and schedule adherence to maintain Track.

• Generated reports detailing project information and predictions. Education

Education

Master of Computer Application (MCA)-

2017: 70%

Mangalore University, India

Bachelor of Computer Application (BCA)

– 2015: 83%

Karnataka University, India

Certifications

ITIL V4 Foundation Certified -2019

Languages

English

Hindi

Kannada

Passport Details

Passport Number: M9671571

Personal Details

Father Name: Mr. Sayed Munwar

Civil Status: Single

Date of Birth: 25/07/1994

Nationality: Indian

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