William J. Murray

720-***-****

admyd0@r.postjobfree.com

Professional Summary:

• 26 years experience in network and systems engineering

• 23 years experience in technology leadership and project management

• 14 years of experience providing IT consulting solutions

• 14 years of experience in sales engineering

• 10 years working with SCADA systems

• 20 years experience in information security, risk analysis and mitigation

• 16 years support for Solaris, Linux, Red Hat, Mandriva, FreeBSD

• 22 years experience in DOCSIS engineering – network operations and design Key Achievements:

• Business planning, launch and operations at the senior leadership level

• Operational Support System development, implementation and operations for cable MSOs

• Local and wide area network design, implementation and operations

• Network engineering at the highest level, including protocol analysis and advanced troubleshooting

• Evaluation, selection and implementation of network management systems

• DOCSIS and DOCSIS-S network design, implementation and operations for cable MSOs

• Satellite network operations management and solution design

• Business planning, creation and management a Network Operations Centers for tier 1 internet service providers and enterprise customers throughout the US and internationally

• Management of Information Technology Help Desk and development of procedures and process flows

Professional Experience:

Tilson Technologies

General Manager, Network Operations

(Sr. Director - Division Head)

October 2020 - Present

Responsible for building a business strategy for the creation of an outsourced, revenue producing information technology and network operations team “as a service” to be added to the product portfolio of Tilson Technologies. Build, operate and sell NOCaaS and managed IT services to customers throughout the United States. Creation of managed services products and best practices in support of Tilson customers.

• Developed a business plan for the creation of a brand-new NOC and managed services organization

• Created staff job descriptions and overall staffing plan to grow the team while building a customer base to cover operational costs

• Performed a competitive analysis on outsourced NOC and managed services and created service offerings and pricing models to create a competitive and cost effective business

• Created internal service offerings for Tilson build operations that allow for the network operations team to support new build activities as they happen

• Greenfield build out of terrestrial wireless, fiber and smart city/IoT projects

• Performed a needs analysis and built relationships with internal Tilson divisions to understand the scope of NOC services required for operations and sales initiatives

• Performed a market analysis for outsourced NOC services and created sales and marketing efforts to target selected customer markets in coordination with business development teams

• Grew the customer base from zero paying customers in 2020, to 12 customers with multi-year service agreements in less than 6 months, generating an excellent income stream and profitability within the first year of operation

• Implementation of standards and best practices in keeping with ITIL and Agile development methodologies

• Integration of ticketing, OSS/BSS and network management systems using API development 1

William Murray

Sr. Director, Technology & Advanced Research

Consultant

July 2018 - October 2020

Consultant providing senior technical and business leadership to Tier 1 and 2 triple-play internet service providers.

• Design, build and operate a state of the art advanced research center providing pre-production and development or new technologies in support of wireless, fiber, HFC systems transporting voice, data and video services

• Responsible for budgeting and all P&L activities

• Stand-up of a national US network and security operations team and command center

• Develop and operate co-location facilities for revenue generating data center and test facility operations

• Design, build, launch and operate wireless internet service provider systems Charter Communications

October 2017 - July 2018

Director of Network Deployment Operations

Responsible for leading a team of 42 senior managers and engineers in the deployment of products and services throughout the Charter regions across the United States. Design and deploy broadband products and services using the DOCSIS and CCAP technology platforms in support of 26 million subscribers. Lead the deployment teams in the convergence of legacy Time Warner, legacy Brighthouse and legacy Charter regions into the new Spectrum branded system.

• Deployment of new products, including DOCSIS 3.1, Spectrum guide over DOCSIS, OFDM, Fiber to the premises and others in all U.S. regions supporting 26 million customers

• Evolution of network monitoring and management strategies and the development of intelligent NMS systems

• Evolution of multiple network operations teams in a single cohesive unit

• Development of best practices and standardization for use in the new Spectrum system

• Creating and implementation of training programs for engineering teams

• Responsible for division capital and operational budgeting and P&L IntiComm

July 2008 – October 2017

Director of Technology

(also - Project Operations Manager/Operations Architect) Information Technology consultant specializing in the design, deployment, management and operations of systems integration and network operations solutions for business customers with a focus on internet and content service providers. IntiComm operates throughout the U.S. and has provided services for clients such as Denver Health, Williams Oil & Gas, Momentum Telecom, Time Warner Cable, Suddenlink, Southern Coastal Cable and Big Sandy Broadband. Project management activities include: network management systems selection and implementation, help desk ticketing systems, operational support systems, a major datacenter facility move, disaster recovery planning and hot-site selection, human resources SAP server and core infrastructure upgrade and SCADA systems next generation upgrade for a utility company. Design and deployment of wireless data systems for large hospitality clients. Engineering and deployment of product and service offerings for cable MSOs throughout the United States and Western Europe.

• Network operations center setup, management and operations, including capitol budget planning and OSS/NMS selection

• Management of network operations teams of up to 33 staff members

• Development and implementation of training programs for technical staff

• SD-WAN solution design, testing and deployment for a customer with 120k employees and over 800 locations worldwide

• Local and wide area network design, implementation and operations; including wireless networks for hotels and convention space

• Participated in the development of an operational support systems platform (OSS) that supported 12 MSOs through a service bureau environment to provision, manage and monitor their subscriber broadband circuits, core networks and cable modems

• Provided DOCSIS engineering that included set-up of new hardware and software systems in a lab environment. Created simulated environments to run various applications over new systems. Analyzed 2

William Murray

performance and decided product to market readiness

• Led research initiatives to define, test, and validate new IP products and services

• Worked with vendors and development teams on new product adoption requirements

• Deployment of network management systems for cable MSOs

• Expert level protocol analysis and web service problem analysis

• SCADA system network design, operations, and troubleshooting

• SCADA system risk assessment and security engineering

• Security analysis including vulnerability testing and compliance with NIST standards and CALEA WildBlue Communications

September 2004 – July 2008

Senior ISP Services and Applications Engineer

Responsible for the hardware and software technologies and architecture of WildBlue’s satellite ISP services. Sales Engineer for enterprise account services. Project Management activities include: the evaluation, selection and rollout of security and antivirus solutions for over 400,000 subscribers, development of custom network management engines for nationwide data collection, creation of a technical training program for VARs, management of the applications lab.

• Created and led the new technologies lab responsible for application performance over DOSCIS-S networks

• Advanced VPN design, engineering and technical support for WildBlue enterprise client connectivity

• Sales Engineer for WildBlue Enterprise services

• Training of internal staff and Enterprise VARs on the WildBlue network and application usability and performance over a satellite broadband network

• Provided content for the WildBlue retail and enterprise customer knowledge base which allows for the reduction of technical support call volume and enhances systems integration knowledge for enterprise VARs

• Responsible for the technology and architecture of WildBlue’s ISP services. Lead responsibility for the WildBlue service compatibility issues associated with all of the various applications being introduced and used over the internet

• Lead engineer responsible for the creation of the WildBlue new technologies application lab

• Daily hands-on work with hardware and software systems in lab and production networks for the testing of application performance over DOCSIS-S networks

• Advanced protocol analysis, troubleshooting and solution design for common internet applications used in high-latency DOCSIS networks, (satellite), with specific emphasis on OSI layers 4-7

• Development of test plans for network systems, including new systems analysis and hardware migration projects

• Provided expert knowledge in the following: major physical, data-link and network protocols and architectures, routers and switches, OSI layers 4-7, firewalls and switches, VPN’s and system load balancing (especially mail system, web hosting and other ISP traffic management.)

• Engineering support of Cisco, Juniper and Foundry routing, switching and traffic management systems. Cisco CSS content server switches for customer application services and Cisco ACS systems

• Partnered with Marketing to transform the business definition of the desired service offerings into detailed technical requirements; guided the selection and implementation of services with hosting partners where applicable, and led the design and implementation of the hosting infrastructure. Establishment of Data Center and related OSS/BSS requirements associated with ISP services. Establishment of NOC monitoring and control and creation of escalation procedures UDcast

2003 – September 2004

Director of US Operations

• Sales Engineering leader responsible for sales engineering for the UDcast product line, including the Udgateway accelerated VPN product that allows for the encrypted acceleration of TCP traffic over terrestrial and satellite networks

• Extensive training of customers on products and technologies America Online, Inc.

August 2001 – May 2003

Senior Network Engineering Leader - New Technologies Senior Network Engineer for the AOL New Technologies testing and simulation lab. Chief broadband cable engineer for the launch of the AOL broadband product in Time Warner Cable networks throughout the U.S., and 3

William Murray

for cable television networks in Europe and South America. Engineering support for advanced content technologies using traffic shaping, quality of service and bandwidth management. Performed extensive testing and simulation using next generation technologies for use in broadband networks. Developed tools for network management and monitoring custom-tailored to the AOL broadband environment.

• Advanced VPN design, engineering and technical support for AOL client connectivity

• Creation of AOL “Cable Resource Center” for use in distribution of AOL client software to Time Warner Cable broadband customers

• Training of AOL Member Services customer support personnel on broadband cable technical support

• Proposed and implemented “Tier 2” customer support team for advanced technical support of broadband cable technical problems

Cox Communications

April 1998 - August 2001

Manager, Network Operations Center

Tasked with the creation of a Network Operations Center for network monitoring and management of Cox’s Fairfax County, Va., and Fredericksburg, Va., cable television networks. Created the business plan for the SOC, hired and trained the technical staff and selected and implemented the network monitoring and management systems for use in an HFC cable network with a DOCSIS product offering. Evaluation, selection and implementation of network management platform. Responsible for the launch of data services, (DOCSIS), in what was originally a non-HFC, all coaxial cable network. Creation of a completely unique, out-of-the-box deployment of high-speed data services in a one of a kind, (“They said it couldn’t be done!), network.

• Planning and implementation of DOCSIS CMTS networking systems, including the selection of a CMTS platform, combining schemes, fault tolerance and network management. (Migrated from Cisco UBR7246 platform to the ADC Cuda 12000.)

• Planning and implementation of technical solutions to allow for DOCSIS high-speed data growth, including VOFDM wireless backbone for expansion into new service areas while the plant was being upgraded from all coaxial to hybrid-fiber-coax

• Business planning for new product offerings, including the planning of commercial services high-speed data solutions and VPN telecommuter solutions

• Development of a Systems Operations Center, including staff planning, capitol budgeting, and creation of operating procedures

• Design and implementation of network management systems for broadband high-speed data network.

• Training of new team members on technologies and procedures Consulting Experience:

June 1993 – April 1998

Bell Atlantic Internet Solutions / Consultant

Network Operations Center Shift Supervisor

• Shift supervisor for the Network Operations Center for the Bell Atlantic Internet backbone

• Network management using Spectrum Enterprise Manager and Unicenter TNG. Iridium LLC / Consultant

Senior Technical Support Specialist

• Network engineer and member of the Technical Architecture Advisory Group responsible for setting computer information systems standards and policies for the corporation

• Network architect for company Windows NT network. Telco Communications Group, Inc. / Consultant

Network Operations Specialist

• Project manager tasked with the implementation of local and wide-area network management using Unicenter TNG

• Network architect for design and standardization of Windows NT networking for nationwide data network Calaveras Materials, Inc. / Consultant

Project Manager / Senior Systems Engineer

• Project manager for implementation of Windows NT, SMS, and MS Exchange at all company offices in California

• Devise scheduling and overall strategy for migration from DEC Pathworks and DEC TeamLinks to TCP/ IP network and MS Exchange email system

4

William Murray

Tele-TV, Inc. / Consultant

Network Manager

Network Manager for 100 user Windows NT, Macintosh, and SGI network

• Systems administration on Windows NT and HP 9000 Unix servers

• Systems administration of HPUX to include: shell scripting, user administration, print configuration, network security, and backup control. Implementation of Microsoft SMS and Exchange 4.0 servers. Consulting Services:

Canadian Marconi Company, Booz, Allen & Hamilton, SAIC, Federal Home Loan Mortgage Corporation, Sprint, Infotec Development, Computer Sciences Corporation Technical Training:

Hardware:

Macintosh and Windows desktop and server computers, Sun, SGI, Compaq, and HP servers. Cisco, Juniper, Foundry, Cabletron, ODS, Newbridge, Bay Networks, Ascend, DOCSIS CMTS and provisioning systems, including Cisco, ADC and Motorola systems. Cisco PIX and Checkpoint firewall systems. Spirent SmartBits system, SmartGrid wireless utilities (intelligent electric and gas meters and systems). Software, Systems & Protocols:

Windows operating systems, Linux, Solaris, Novell, TCP/IP, Frame Relay, X.25, Cisco IOS, Intel LanDesk, LAN Manager, MS SMS, MS SQL, MS Exchange, Novell Lanalyzer, Cabletron Spectrum, Netcool, CA Spectrum, CA Unicenter TNG and Unicenter ServiceDesk, Sun Net Manager, HP OpenView, Cisco Works. Citrix, Cisco, Checkpoint systems, AAA access and other remote access VPN solutions. Remedy, Clarity, SharePoint systems. Film editing in Final Cut Pro and Adobe Premier Pro. Have been trained on and done development in: HTML, MS Access, Perl scripting, and FileMaker Pro. Have been trained on, implemented and supported the following routing protocols and standards: SNMP, BGP, OSPF, MPLS, ATM, SONET, PPP, PPPoE, L2TP, Ethernet, Fast Ethernet, VOIP, QoS, and more. Network Associates Distributed Sniffer Server, WireShark and other protocol analysis platforms. Education / Training:

Embry-Riddle Aeronautical University-Aerospace Engineering, Prescott, AZ Project Management Institute – PMP Training

Cisco Systems - various courses in preparation for CCIE Security engineering – coursework in preparation for CISSP Cisco Systems - Introduction to Cisco Universal Broadband Routers ADC - Installation and Configuration of Cuda 12000 CMTS system Toshiba America - DOCSIS Modem Provisioning and Troubleshooting Network Associates - Ethernet Protocol Analyzer Training Strayer College - CNA & CNE course work, Ashburn, VA Apple Computer Systems and Network Training, Cupertino, CA Allot Systems – Certified Engineer – Intelligent Data Traffic Management Systems Military:

U.S.M.C. 1987-1993

Combat Engineer - Specialty: Heavy Equipment

Billets: Maintenance NCO and Fire Team Leader for 1st Squad. 5

William Murray

Contact this candidate