Teresa Potvin

**** ***** ***

Swartz Creek MI ***73

810-***-****

admyay@r.postjobfree.com

OBJECTIVE

To obtain position of Office Assistant, Administrative Clerk,

Medical Receptionist, Court Clerk, Front Desk Receptionist,

Account Clerk, Customer Service, Office and Data Input Clerk,

Dispatcher or any related position

SUMMARY OF QUALIFICATIONS

Front Desk Administrative Assistant & Receptionist, Customer Service, Collections,

Banking, Administrative Office Procedures, Cashiering, Auto Dialer, Microsoft Office Suite,

Medical Billing and Insurance and Medical Office Procedures

RELEVANT SKILLS & EXPERIENCE

Computer Skills

Experience with Microsoft Word, Office, Outlook, Excel & Access Security Cameras

Also used Allscripts Practice PM, Allscripts Touch Chart & others through

Ascension/Genesys, MIsys and WebDenis programs on the internet (for Medical

Billing)

Customer Service and Returns

Most recently at Ascension-Genesys Covid-19 Clinic in Grand Blanc, MI. Worked as a Regisration

Clerk, and checked in Patients to get their shots. Also answered the phone made, changed

and cancelled Patients’ shots when asked. (March 22, 2021-May 24, 2021) This was a temporary

position through PMC Medical Staffing.

In 2019, I worked Temporarily worked at Bronner’s Worldwide Christmas Store in Frankenmuth,

MI. I worked as a Picker in the Confirmation department, which was in their Warehouse. We spent

Our time getting the Christmas Ornaments and other Christmas Decorations from the shelves to

have them packaged and sent out to On-Line Customers throughout the World and in the Store.

This was a Seasonal position that I worked from November 7th, 2019-December 21, 2019.

I also worked at Kroger Store in Swartz Creek, MI as Cashier PT, then became FT Deli Clerk

Sliced cheeses, Meats & Baked & Fried Chickens & other Products, while waiting on Customers

Also made Salads & setup in Display windows, stocked, opened & closed Deli & Cashiered when

Needed.

I monitored Cameras allowing entry of Guests, Staff Members & Board Members and contracted

Vendors as they left the Elevator. I answered the phones, did the daily mail and prepared the

Employee Manuals for the Human Resource and IT Departments.

I greeted and assisted customers locate products in the store at Walgreens & Kohl’s Department

Store, did Returns for Customers and Cashiered whenever needed.

Checked out Customers, cooked, stocked, cleaned, waited on Customers at Kroger’s Store as

Cashier and Deli Clerk.

I Used Microsoft Outlook to make appointments and change appoints as requested by clients at

Freedman & Goldberg CPAs Office & Genesee County Health Department. I also worked at The

Animal Control as the Receptionist, answering all calls and sending out Officers to remedy animal

Situatons, throughout Genesee County.

I did Customer Assistance in the Call Center, for Senderra Specialty Pharmacy as Patient Care Coordinator, Transfer Agent & Fax Specialist for Patients to get their SpecialtyMedications.

I helped clients open charge accounts at Kohl’s, and Balance Reward accounts at Walgreens Stores

Customer assistance as Bank Teller, Financial Service Rep, and at Citizens Bank & Financial Plus CU.

I was the Administrative Assistant at Citizens for Vice President in the Credit Administration Dept.,

Loan Collector (at Citizens Bank and Merchants & Medical Credit Corp), both in the Flint and

Saginaw Offices. I was also the Garnishment and Levy Specialist for the entire Citizens Banking

Corp. in Michigan, Illinois, Iowa & Minnesota.

I was the Receptionist/Data Entry Clerk at Security Packaging before it became Northgate (through

Aerotek Temp Services). I answered phones, did daily mail, processed daily Invoices, helped the

Administrative Assistant, Mrs. Thompson, at the time whenever she needed.

EMPLOYMENT HISTORY

Most Recently: A Registration Clerk and Appointment Setter at ASCENSION-GENESYS Covid-19 Clinic (Temporary position, March 22, 2021 to May 31, 2021 through PMC Staffing)

As a Seasonal Employee in the Confirmation Department at BRONNER’S WORLDWIDE CHRISTMAS

STORE, in Frankenmuth, MI (11/7/20-12/21/20)

A Medical Receptionist for DR. CHARLES ELLSWORTH, DO, Family Practice, Mt Morris, MI,

Ascension/Genesys Hospital (temporary position through PMC Medical Staffing Agency 3/14/2019-09/12/2019)

And other Doctor Offices throughout Genesee County for Ascension-Genesys ASCENCION-GENESYS HOSPITAL-Associate Health Services Dept., Grand Blanc, MI 12/26/2018-01/25/2019 (Also temporary positions through PMC Staffing Agency)

I an Administrative Assistant/Front Desk Receptionist at HAMILTON COMMUNITY HEALTH NETWORK (4/19/2018-11/23/2018 (also a temporary position through PMC Medical Staffing)

A Customer Service Rep-Trainee at MORLEY COMPANY, Saginaw, MI 11/2017-01/2018 The Deli Clerk & Cashier at Kroger’s Store, Swartz Creek, MI 10/2016 – 11/15/2017

A Patient Care Coordinator, Transfer Agent & Fax Specialist at SENDERRA SPECIALITY PHARMACY, Flint, MI (07/15/13-06/30/15)

A Service Clerk at WALGREEN'S DRUG STORE, Flint Township, MI 07/2012-04/2013

Customer Service Representative (Returns) & Cashier KOHL'S DEPARTMENT STORE, Flint

Township, MI 08/2011-06/2012

Front Desk Receptionist, Appointment Setter, Office Clerk FREEDMAN & GOLDBERG, CPA's,

Grand Blanc, MI 01/2011-04/2011

Dispatcher, Receptionist, Clerk MICHIGAN WATER TRANSPORT, Flint and Waterford, MI

04/2010-07/2010

Secretary, Dispatcher, Account Clerk GENESEE COUNTY OFFICES, Flint, MI 10/2005-07/2008

Receptionist, Data Entry Clerk SECURITY PACKAGING, Dort Hwy, Flint 04/2008-09/2008

EDUCATION & TRAINING

Associate of Applied Sciences, Medical Insurance and Billing, Baker College, Flint, MI

Diploma, Business, Flushing Senior High School, Flushing, MI

CERTIFICATES & LICENSES

CPR & First Aid, Baker College - Flint, MI

Certificate of Completion, H & R Block Tax School, Flushing, Michigan

Certificate of Completion, Associated Airline School, Coral Gables, Florida

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