Resources Coordinator Agent Service

KriSandra Tucker

**************@*****.*** 256-***-**** in/krissyh1

SUMMARY

Two years of HR Experience in a high volume company and industry knowledge with strong skills in employee training, personnel management, and communication.

EXPERIENCE

Regional Human Resources Representative

Allied Universal October 2020 – Present, San Jose, California

• Provides day to day HR oversight & support to 4 Branch Offices

• Conducts investigations into employee relations issues

• Recommends, develops, interprets and clarifies human resource procedures and policies for branch office

• Ensures compliance with company policies and procedures and provides solutions to operational challenges/needs Human Resources Coordinator

Allied Universal September 2019 – October 2020, San Jose, California

• Onboarded 40 new hires per week.

• Processed new employee legal documents to ensure state and industry compliance.

• Created and maintained upwards of 3,000 employee personnel, medical, and benefit files.

• Built and monitored weekly compliance reports for upper management. Agent Service Representative

New York Life Insurance Company July 2018 – September 2019, San Jose, California

• Onboarded 10 new agents weekly.

• Maintained upwards of 200 employee files to ensure compliance with federal and state policies.

• Spearheaded branch events including career fairs to aid in recruiting efforts.

• Processed agent contracts and licensing renewals and activations.

• Supported upper management in the supervision of agents by preparing reports. Team Leader

ActivEngage, Inc. August 2015 – June 2018, Maitland, Florida

• Led a team of 12 employees.

• Monitored chat conversations for quality standards and administered proper praise and discipline as needed.

• Ensured proper coverage of the chat console.

• Created performance reports and presented findings to upper management.

• Conducted new hire interviews.

Performance Coach

ActivEngage, Inc. April 2015 – August 2015, Maitland, Florida

• Mentored employees in best practices to ensure quality customer interactions.

• Developed and trained classes of 12 new hires to be ramped up to production.

• Conducted a deep analysis of 50 chats per week to determine key areas of success or a need for improvement. Chat Specialist

ActivEngage, Inc. November 2014 – April 2015, Maitland, Florida

• Chatted with potential vehicle customers on behalf of contracted car dealerships.

• Consistently met and exceeded corporate directed metrics regarding the quality and quantity of customer interactions.

• Handled and de-escalated difficult customer interactions daily. EDUCATION

Associates of Arts: General

Seminole State College of Florida • 2016 – 2018

Bachelor’s of Science: Business Administration w/ concentration in HR Management Southern New Hampshire University • 2021 - present SKILLS

Industry Knowledge: Human Resources, Event Planning, Data Analysis, New Hire Orientations, Interviewing, On boarding, Contract management, Insurance, Benefits, 401k, Data Entry Tools & Technologies: Microsoft Office Suite, Google Suite, Microsoft Windows, MacOS, WinTeam, iCIMS Interpersonal Skills: Team Building, Emotional Intelligence, Training, Problem Solving, People Management, Communication, Employee Training, Employee Onboarding, Leadership

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