Richard Alvares

Abu Dhabi, UAE M: 050******* / 050*******

Email: admy2o@r.postjobfree.com

I am highly skilled in interpersonal customer service, excellent vocabulary email writing and communication with proven abilities in logistics, administration, airport transport coordinator, ticketing, hotel reservations, car rentals and accounting fields, handling escalations proactively, working under pressure and meeting deadlines and having an all-round exposure. I can prioritize the tasks very efficiently and effectively. Acquired organizational and other important computer office skills. Technically proficient in MS Excel and Word

CHRONOLOGY OF EXPERIENCE

SEHA-Sharjah field Medical hospital Mar 2021-Present

Supervisor

handling complaints and escalations with the doctors’ -nurses

overlooking medical supplies, assisting with requirements of the nurses from time to time

managing inventory with housekeeping (laundry, linen, and other patients’ necessities

Inspecting and delivering food according to each patient’s dietary needs (diabetic etc.,) to the nurses on shift

Educating and setting complete hygiene and cleanliness guidelines to the staff to ensure service excellence as per standards of Seha

Evaluating proper sanitization procedures as instructed by Seha

Nirvana Travel and Tourism, Abu Dhabi – Aug 2014-`Jun 2020

Senior travel Consultant

Branch at New York University-Saadiyat Island, Abu Dhabi

Working with the professors of New York University handling all logistics for air travel, ground transfers, hotels, insurance as well as the faculty members of the university maintaining daily reports, system entries, invoicing and preparing reconciliation reports

Helping the students with their arrival, international, home and study trips

Managing institute travel at the university with diligently getting the distinguished lecturers and public speakers to speak in Abu Dhabi, thereby arranging all ground, accommodation services

Handling Relocation and repatriation of the faculty members

Arranging yearly J-Term (January term) group student field trips who embark on a global education trip with handling of their air travel, visas, transfers, accommodation museum visits etc., lunch, dinner etc., along with the professors and faculty members

As a part of the job and requirement also handled airport transport coordinator managing university student arrivals, counselor and candidate weekend students and faculty arrivals being present physically at the airport and arranging transfers of buses and diff types of vehicles

Branch at Cleveland Clinic -Al Maryah Island, Abu Dhabi

Dealing with high skilled doctors and surgeons logistically handling their day to day air, ground transfer and hotels internationally, taking personal appointments with doctors for scheduling their plan of action to perform their operations and activities

Handling mobilization of the nurses and newly faculty recruits, again arranging all arrival services logistically

Preparing and arranging group travel for faculty and higher management travelling internationally to recruit new people

Maintaining books of accounting with accurate numbers, preparing invoices pertaining to the doctors, nurses and faculty travel

BCD Travel, Abu Dhabi -UAE – Jan 2009- Jun 2014

Travel Consultant

BCD Travel is a provider of global corporate travel management. The company is a subsidiary of BCD group holdings headquartered in Utrecht, Netherlands,

Handling ticketing and hotels with major corporate clients like TUV-Nord, Exxon Mobil, KPMG, others and various other group bookings for faculty

Simplifying and streamlining the business of travel

To anticipate and act upon the evolving needs of our customers and partners

And responding to them with excellence in our people, processes and technologies

Maintaining accounts of customer corporate accounts thereby preparing and dispatching invoices

Arrangement of monthly excel sheets with respect to outstanding payments of corporate accounts and preparing MIS reports

Hilti – Al Mazrui Engineering Products. Dubai, UAE- 7th April 2008-30 Sep 2008

Accounts Receivable Coordinator (Oracle Package)

To identify, action and resolve Customers queries in a timely and efficient manner.

To release orders, after due reference to the Customer account and other sources, in line with the company’s credit policy.

To determine credit worthiness and risk of current and potential new accounts.

To ensure that each account is kept accurate and up to date and is in accordance with the Customers needs.

To raise the profile of the department through participation in cross functional and customer related activities, and suggestions for improvement and positive change within the department.

Maintain accurate customer account balances by use of correcting adjustments as necessary.

Action any unapplied receipts by the end of the month in which it is received.

IBM for United Airlines

Reservation Agent – Jun 2006-April 2008

Working as a reservation agent for United Airlines from June 2006 -April 2008

Responsibilities:

Developing and maintaining records management system.

Introduced and gained customer service level targets in high standard to improve the company focus on customer satisfaction.

Currently handling calls from all over the world i.e. the international sector

Informing passengers about flight availability, schedule changes, flight cancellations etc

Handling customers in follow of payments through the mileage plus visa card

E Funds

Executive for West & Chase –

Worked as a customer service representative for West And Chase from mar 2005 -- 30th may 2006

West, a telemarketing process which has more than 6000 products advertised on TV.

Chase

Chase who is in affiliation with JP Morgan Chase deals with credit cards

Handling inbound calls from the US

Making Balance Transfers

Card activation

Providing protection of identity thefts against customers credit cards

Wipro Spectra mind

Worked as a customer service executive for Dell Computers for 6 months

Handling inbound calls from the United States

Resolving customers issues

Troubleshooting i.e. informing the customer as to what steps needs to be taken to make the computer work, all is done over the phone

Providing of excellent customer service in getting the customers queries and problems solved

PERSONAL DETAILS

Birth date October 04, 1983

Nationality Portuguese

Marital Status Single

Religion Roman Catholic

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