Cover Letter:

Molly Fox

Eatonton, GA

admy12@r.postjobfree.com

June 2, 2021

Dear Hiring Professional,

In my pursuit of new creative endeavors, I was excited to find the Vacation Planner opportunity with you. As a progressive professional with fostering client satisfaction experience, I believe that I can bring valuable contributions to your team.

Identifying innovative approaches and improved solutions to business challenges both motivate and drive me. Observation, inspiration, and determination are my foundation for success. My philosophy is that introducing fresh perspectives and new techniques allow businesses to evolve and grow. Similar to you, my goal is to remain on the cutting-edge of advancements.

Formerly in my Customer Service role at Walt Disney World Resort, my successes have stemmed from essential skills, including company branding and travel arrangement. I have enhanced my communication abilities and cultivated a reputation as a major contributor through customer service and planning. I am a collaborative team player who is always searching for opportunities to impart valuable insights. With these qualities, I am able to facilitate positive change and impacting outcomes.

I have been out of the field for a time due to some unexpected medical issues. Everything has been taken care of and I am ready to get back into the workforce. I would be open to elaborate more if you have further questions!

For a greater presentation of my background and qualifications, please review my attached resume. I am eager to speak with you and greatly appreciate your consideration.

Sincerely,

Molly Fox

Resume:

Molly Fox

176 S Rock Island Drive

Eatonton, Ga 31024

727-***-****

admy12@r.postjobfree.com

04/15/1992

PROFILE

Knowledgeable and dedicated customer service professional. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing business.

Skills:

Dining area maintenance

Point of sale operation

Beverage preparation

Sales expertise

Order Accuracy

Menu Memorization

Hospitality Service Expertise

Food Sales and Promotion

Daily Specials Memorization

Bill Computation

Item promotion

Cash Handling

Effective prospecting

Scripted calls

Sales proficiency

Product and service knowledge

Outbound and inbound calls

Telemarketing expertise

Complaint resolution

Professional communication

Results-driven

Documentation

Cold Calling

Appointment Scheduling

Tenacious

Server, Longhorn Steakhouse; Milledgeville, GA — 2015-2016

Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.

Arranged and prepared tables for customers to provide guests with excellent experiences and foster repeat business.

Cultivated warm relationships with regular customers.

Prepared beverages and filled food orders for customers.

Increased sales significantly by upselling higher-end products to customers.

Noted special patron requests and followed up with kitchen to confirm delivery.

Bussed and reset tables to keep dining room and work areas clean.

Applied comprehensive knowledge of wine, cider and beer as well to increase daily beverage sales.

Worked with POS system to place orders, manage bills and handle complimentary items.

Used slow periods to restock supplies, ice, trays and delivery bags.

Checked identification for minimum age for sale of alcoholic beverages.

Explained menu items and suggested appropriate options for food allergy concerns.

Kept register accurate through correct billing, payment processing and cash management practices.

Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Inspected dishes and utensils for cleanliness.

Stayed up-to-date on menu changes to help customers make food choices.

Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.

Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Supervised dining table set-up to prepare for diversity of event types, following strict service standards.

Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.

Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.

Scheduled numerous reservations and managed seating arrangements simultaneously in a high-traffic restaurant while maintaining calm, professional demeanor.

Answered customers' questions, recommended items and recorded order information.

Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.

Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.

Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Trained incoming staff on restaurant practices and procedures

Customer Service Representative, Walt Disney World Resort; Kissimmee, FL — 2012-2013

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Provided primary customer support to internal and external customers.

Consulted with outside parties to resolve discrepancies and create effective solutions.

Offered advice and assistance to customers, paying attention to special needs or wants.

Answered customer telephone calls promptly to avoid on-hold wait times.

Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.

Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.

Regularly exceeded daily sales and product add-on quotas.

Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.

Answered constant flow of customer calls with minimal wait times.

Collected customer feedback and made process changes to exceed customer satisfaction goals.

Responded to customer requests for products, services and company information.

Recommended products to customers, thoroughly explaining details.

Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.

Leveraged sales expertise to promote products and capitalized on upsell opportunities.

Recorded actions taken, issues resolved and imporant information to effectively manage customer accounts.

Cross-trained and provided back up for customer service managers.

Responded proactively and positively to rapid change.

Trained new personnel regarding company operations, policies and services.

Promoted available products and services to customers during service, account management and order calls.

Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Promptly responded to inquiries and requests from prospective customers.

Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Sought ways to improve processes and services provided.

Maintained up-to-date knowledge of product and service changes.

Exhibited high energy and professionalism when dealing with all levels of clients and staff.

Phone Sales Representative, Dial America; New Port Richey, FL- 2011

Delivered scripted sales talks to customers reached via manual and automatic dialing systems.

Established excellent sales ability and strong interpersonal skills with confident and persuasive approach.

Trained and mentored new telemarketers on best practices, communication strategies and performance standards.

Overcame objections using friendly, persuasive strategies.

Skilled at client management software and computer dialing.

Opened new accounts and documented personal, demographic and payment information in system.

Recorded contact information of customers and potential customers.

Set up appointments with interested customers according to schedule availability.

Assisted with training and orientation of new employees.

Answered inbound telephone calls from interested customers.

Performed cold calling and outreach to build sales pipeline.

Answered questions with knowledgeable responses.

Explained product prices and packages as well as answered questions and addressed concerns of customers.

Provided information about available products and services including membership details and purchase advantages.

Displayed excellent sales skills and understanding of such skills.

Escalated concerns or problem calls to management staff.

Troubleshot any issues and escalated issues to proper department.

Answered calls, took messages and transferred calls to appropriate individuals.

EDUCATION

Central Georgia technical College- Biotechnology. Current, no degree yet.

River Ridge High School, New Port Richey Fl- 2010, High School Diploma.

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