Fraud Analyst, non voice account hopefully

MAJORE SUAREZ PEREZ

**** ******* ******, ***** ******, Philippines 1012

Contacts: 090******** / (02) 84522404 •*********@*****.***

CAREER OBJECTIVE

To become part of a dynamic working organization geared towards an efficient, effective, and globally competitive working environment where I would be able to:

•Share and practice my knowledge and skills.

•Contribute to their productivity in the race and sprint to delivering quality service and/or products.

•Grow through the learning experiences and challenges required by the designated job.

•Acquire career advancement and succession plan development realization.

HIGHLIGHTS OF QUALIFICATIONS

•Eloquent and proficient in English language.

•Excellent public relation skills.

•Quick in learning and adapting in a team environment.

•Strong organizational and communication skills.

•Self-motivated, with ability to learn inn own initiative.

WORK EXPERIENCES

MEMBER SERVICES ADVOCATE

BLUESHIELD OF CALIFORNIA –Claims under Small Business Member Service

TELETECH PHILIPPINES

Pasay City

October 9, 2017 – Present

Responsibilities:

•Assist members with there claims if theres any discrepancy.

•Change request of Primary Care Physician as well as Medical Group as per request by the members

•Coordinate with providers and Medical Group regarding members bill, billing verification, procedure check and scheduling appointment with Doctors.

•Check status for Prior Authorization. Either Medical Authorization or Prescription Authorization.

•Check Benefits and Eligibility of Medical and Prescription

•Theres are times that I will also members whose under Individual Family Plan – process premium payment, billing matters and claims too.

FRAUD ANALYST

CITIBANK –Transaction / Identity - Fraud Early Warning

CONVERGYS PHILIPPINES

Makati City

September 2008 – April 17, 2017

Responsibilities:

•Research electronic account information and identity possible cases of fraud.

•Investigate and resolve irregular transaction reported by end users.

•It also identify business areas requiring increased security control to protect an organization and its end user from future incidents of fraud

•Keep detailed records of suspicious activity, analyze trends, communicate security threats to management and provide recommendations for loss mitigation as needed.

•Communicate with merchants and cardholders during point of sale to ensure safety on our client’s accounts and to prevent loss.

•Update and generate team score to monitor team standing and member’s improvement.

•Responsible for the daily review of online & POS transactions for potential cases of fraud.

•Investigates all payment channels that are not similar to history pattern.

•Review information submitted of a newly opened account by client.

CUSTOMER SERVICE

TELEPERFORMANCE, INC.

Pasig City

November 2005 – March 2008

Responsibilities:

•Provide substantial information on queries of clients mainly on their subscription with

Sprint Wireless.

•Deliver exemplary service in assisting clients in activating their new wireless accounts.

•Educating clients with respect to the specifics of their bills.

•Aiding clients in accepting and processing payments via credit card.

•Porting of mobile numbers from different service provider to a Sprint number.

•Assisting client in renewing contracts.

ADMINISTRATIVE ASSISTANT

MJ GONZALES and ASSOCIATES, INC.

Quezon City

June 2003 – December 2003

Responsibilities:

•Prepare, send and answer communications.

•Set manager’s official meetings and appointments.

•Receive and screen callers and visitors and furnish needed information.

•Collect payments of tenants and prepare monthly report of collection.

ADMINISTRATIVE ASSISTANT

MANUEL M. LOPEZ DEVELOPMENT CENTER

Sumulong Highway

April 2001 – May 2003

Responsibilities:

•Prepare correspondences and minutes of meetings.

•Prepare payroll of the employees

•Monitor waste management and aviary.

•Get price quotations of kitchen equipment/materials for construction/ renovation.

EDUCATION

Post College

International Academy of Management & Economics

Makati City, Philippines

Master in Business Administration

Tertiary

Philippine Maritime Institute

Escolta, Manila

Bachelor of Science in Customs Administration

Secondary

Colegio de Sta. Rosa

Intramuros, Manila

SKILLS

Proficient with the use of Personal Computer with good working knowledge of the Microsoft

Office Programs like:

•Excel – for Spreadsheet

•Word - for Document

•Power Point – for Presentation

•Outlook – for Communication

Excellent Communication Skills

Excellent Analytical Skills

Exemplary driving skills

TRAININGS

The Anatomy of Personality Development

University of the Philippines

Diliman, Quezon City, Philippines

May 9, 1998

CHARACTER REFERENCES

EDITHA G. REYES

Tariff Specialist

Commercial Services Department

Philippine Ports Authority

MA. LAEREN BENJAMIN

Unit Manager, CITI ID Fraud Early Warning

Concentric formerly Convergys Philippines

Makati City

DR. HERBERT DANCEL

General Practitioner

Sta. Cruz, Manila

Contact this candidate