Office Administrator Manager
Resume:
C
Morgan Cole
morgan.elizabeth**@g
mail.com
Seattle, WA 98178
SUMMARY
Well-coordinated Office Administrator, handles diverse office tasks while leading administrative teams to meet demanding performance targets. Good budget management, payroll administration and office organizational skills. Effectively organizes resources and clerical support to maintain smooth and efficient operations and enhance team success. SKILLS
Accounts Payable
Budgetary Planning
Report writing
Customer relations
Patient relations
Transcription
Medical records management
Understanding of medical laws
Knowledge of medical terminology
Healthcare coding competency
Multitasking
Data entry
First Aid/CPR
EXPERIENCE
Office Manager
Kent, WA
Associated Behavioral Health Care/ Jan 2013 to Dec 2015 Managed daily office operations for clinic, including scheduling staff, oversight of patient scheduling policy, hours of operation for Chemical Dependency and Mental Health departments.
Used SIGMUND software to process patient payments and update accounts. Communicated with patients via phone, email and in person to obtain payments on outstanding accounts or accounts requiring deductibles or co-pays. Performed medical transcription duties.
Prepared and attached all required claims documentation including referrals, treatment plans or other required correspondence to reduce incidence of denials. Maintained consistent patient confidentiality in alignment with HIPAA protocols by using encryption software.
Contacted pharmacies to submit and refill patients' prescriptions. Collected information, verified insurance and collected co-payments for average of 50 patients each day.
Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues.
Submitted diagnosis and procedure codes for insurance companies. Office Manager
Kent, WA
Great Floors/ Nov 2012 to Jan 2013
Increased office organization by developing filing system and customer database protocols. Solicited vendor quotes to determine optimal material purchase pricing. Handled scheduling and managed timely and effective allocation of resources and calendars.
Completed quarterly employee performance evaluations to identify deficiencies and recommend improvement strategies.
Mitigated regulatory risks by guaranteeing program requirements adhered to Great Floor's compliance standards.
Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
Improved operational efficiencies, managing work requests, new orders, pricing and changes while coordinating logistics to verify delivery dates. Managed inventory and purchase of supplies for office operations and EPSON Scanner/Copier maintenance.
EDUCATION AND TRAINING
Bachelors of Science: Business Administration
Washington State University 2012
Bellevue College 2009
Running Start Program
Contact this candidate