Service Officer Walton

DOLORES WILBUR

PROFESSIONAL SUMMARY

SKILLS Patient Care CPR

AED Documentation

Customers Reaction Basic Spanish

Ability To Work Independently Excellent Customer Service Skills

Problem Solving Skills Safe Driving Record

Care Management Documenting

Staff Scheduling Meetings

Problem-Solving Skills Management Experience

Case Management Client Care

Emergency Procedures Educational Activities

Team Meetings Customer Service Oriented

EXPERIENCE January 2008 - August 2019

Private Health Care

One of A Kind Wagener, SC

Responded immediately to emergencies and helped coordinate life-saving care.

Tracked conditions and behaviors, updated records, and immediately reported notable changes.

Completed specific nursing and patient care assignments under direct supervision of Cares Health Care.

Completed activities of daily living such as hair care, oral hygiene, and bathing.

Protected patients from direct harm or infection risks by practicing universal precautions.

Kept patients' rooms neat and orderly with regular cleaning and supply restocking.

Tracked nutrition and food intake

Helped patients with mobility needs, including toileting and transport for scans or procedures.

DW

282 Sand Dam Rd., Wagener, SC 29164,

607-***-****, *********@*****.***

Assisted individuals in dealing with stressful situations with emotional support and compassionate care.

Supported personal needs by handling household services such as meal preparation and light cleaning.

Accompanied clients to doctors' offices or other trips, providing transportation, assistance, and companionship.

Prepared balanced, healthy meals and snacks for clients. Managed well-organized schedule of rest, activity and social needs. Avoided dangerous bed sores and new infections through constant attention to patient needs.

Maintained clean home environment, changing linens, washing laundry and cleaning spaces.

Encouraged patient independence with caring support for personal hygiene and mobility needs.

January 2005 - December 2007

3/4 Bud Driver

ARC OF DELAWARE Walton, New York

Minimized safety issues with regular vehicle inspections and proper reporting of any incidents or concerns.

Maintained detailed paperwork and logs.

Complied fully with applicable rules and regulation. Presented company professionally by keeping truck clean and in good operating condition.

Reduced errors with routine checks on clients verifying details. Prevented problems while transporting clients by carefully following safety procedures.

Avoided delays by continuously monitoring weather and road conditions for hazards.

Managed efficient loading and unloading, monitoring processes and handling safe by double checking assist securing of clients Kept vehicle in good working order by reporting regular maintenance and basic repairs.

Maintained accurate records by processing accurate forms. Prevented clients shifting by securing clients with seat belts, locks on wheel chairs and bracing.

Checked vehicles to verify good working order of mechanical, safety, and emergency equipment.

Satisfied customer needs every day, including reinforcing clients training learned from counselor.

Secured clients for transport using correct seat belt use, locking wheel chairs, use physical assistance to keep clients from hurting themselves- music, ear protectors, positive reinforcement. January 1996 - December 2005

Owner Operator of Convenient Store Restaurant

Running Bear Hamden, New York

Built competitive edge with well-planned growth and strategic business development.

Maintained business operations on sound financial footing with effective forecasting, budget management, and resource allocation. Handled all administrative requirements, including records management, legal compliance, and tax submissions. Created useful partnerships through remote and face-to-face networking.

Controlled day-to-day operations, including setting schedules and managing employees.

Kept books accurate with skilled use of Word and timely bank statement reconciliations.

Minimized employee turnover by above average pay, paid holidays and they had holidays off, free food and products.

Improved organizational efficiency with clear responsibilities, policies and procedures.

Major policy matters were discussed with husband, business planner, and bank. Husband made final decision.

November 1985 - December 2006

Police Service Officer

Village Delhi and Village of Walton Delhi and Walton New York, New York Writing detailed case reports, properly securing the evidence that was collected and testifying in the courtroom under

Prevent criminal acts such as traffic violations and robberies as visible deterrent. Patrolling areas regularly to prevent, identify and investigate illegal activities.

Cited drivers for moving violations.

Rendered aid to accident victims and individuals harmed during the course of criminal acts.

Collected statements from principle persons and eyewitnesses. Protected investigations by securing crime scenes and collecting vital evidence in regards to policy.

Responded to and investigated reports of unusual activity. Directed and rerouted traffic around area that required blocking off. Detected drivers under influence of substances such as alcohol and administered tests to obtain proof of violations.

Secured and documented crime and accident scenes.

Completed all police work, policy and procedures and with little oversight.

EDUCATION March 2021

Certified

Midlands Tech College, Columbia, SC

December 1984

Associates in Applied Sience

SUNY ORANGE, Middletown, New York

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