Communications Coordinator Editor

University of Central Florida **** Central Florida Blvd, Orlando, FL 32816

Bachelor’s Degree: English – Creative Writing 2016

Cypress Dome: Assistant Nonfiction Editor 2016

Universal Orlando Resort 6000 Universal Blvd, Orlando, FL 32819

Guest Communications Coordinator August 2017 - Present

Guest Communications Senior April 2019 - Present

Assisted Guests via telephone and email correspondence in a professional, timely manner

Documented Guest concerns and forwarded them to the proper departments

Diffused negative Guest situation by actively listening to concerns and providing compensation

Fostered long term relationships with other departments

Provided Team Members with the knowledge and confidence to deliver the highest level of Guest Service

Communicated areas of strength and opportunity to Team Members

Filed daily overview reports and delivered them to management

Attractions Operations Attendant February 2014 – August 2017

Attractions Operations Trainer March 2016 - August 2017

Inspired Team Members to create an immersive experience

Pushed for Team Members’ development

Ensured Team Members remained knowledgeable by writing a monthly publication highlighting positions around the venue

Macy’s Holiday Parade Balloon Handler November 2013 – February 2014

Encouraged Guests to participate in an unforgettable experience

Skills

Accomplished in Proofreading

Accomplished in Editing

Accomplished in Written Communication

Certified in Adobe Photoshop

Proficient in Microsoft Word

Proficient in Microsoft PowerPoint

Proficient in Microsoft Publisher

Proficient in Windows Live Movie Maker

Contact this candidate