Automotive Service Manager
Resume:
Renato Casas Jimenez
**** ******* **** ****, ***. #616
Brunswick, Georgia 31525
Email: **************@*****.***
SKILLS
Proficient at Developing Strategy/Policy and Negotiation
Skilled at Sales Management/Profit and Loss/Loss Prevention
Skilled at Merchandising and Inventory Control
Skilled Team Building/ Leadership/ Coaching and Motivation
Skilled at Budget Development and Implementation
Skilled at Customer Service
LANGUAGES
Proficient in Spanish (Reading and Writing)
WORK EXPERIENCE
Tires Plus Auto Center March 2012 To Present
Service Manager
St.Marys,Georgia 31558
Responsible for directing and coordinating all activities involved in operations and
maintenance of Automotive Service Department.
Prevent operational delays in repairing equipment; interview, hire and train
employees; assign, plan and direct work schedule of technicians.
Have extensive practical experience in vehicle servicing and repairs in all
types of vehicles both domestic and foreign, coupled with experience in
supervising technicians and most importantly dealing with customer service.
Interpret customer’s descriptions of their vehicle problems and to transfer those
into clear instructions for service technicians.
Deal with any customer concerns and address complaints and resolve
problems raised by customers at time of occurrence.
Build relationships with customers for repeat business in order to increase
the value of each service ticket. To ensure delivery of vehicles to customer on
a timely manner, and educate customers on maintaining their vehicle free
from troubles and problems.
Maximizing the efficiency, revenue and productivity of the store and to achieve
the highest level of customer satisfaction.
WORK EXPERIENCE CONTINUE
Big Ten Auto Center August 2002 until June 2010
Area District Manager/Store Manager (when acquired by Pep Boys)
Mobile, Alabama 36992
Operated and responsible for six (6) company owned stores in Atlanta, GA with annual gross ranging between 2.6 and 1.0 million dollars.
Set daily, monthly and annual goals to maintain highest profit margin
Hired and trained store managers
Processed payroll, maintained inventory control
Maintained gain/loss and review profit and loss reports
Developed merchandising techniques and coordinated sales promotions with local radio stations for live remotes
Worked harmoniously with cost efficient vendors and solicited new accounts for fleet purchases
Provided risk management solutions
oWorked directly with corporate office on areas in which company outlet stores excelled as well as those that represented new opportunities
oRecognized problem areas concerning customers satisfaction
oDeveloped and implemented critical financial and futuristic growth flow plan
EDUCATION
Ithaca College Bachelor of Science
Ithaca, NY
Major: Business Administration
Minor: Accounting
ASE (Automotive Service Excellence) Certified
Thomas Jefferson High School Dallas, Texas
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