Renato Casas Jimenez

**** ******* **** ****, ***. #616

Brunswick, Georgia 31525

912-***-****

Email: admxrf@r.postjobfree.com

SKILLS

Proficient at Developing Strategy/Policy and Negotiation

Skilled at Sales Management/Profit and Loss/Loss Prevention

Skilled at Merchandising and Inventory Control

Skilled Team Building/ Leadership/ Coaching and Motivation

Skilled at Budget Development and Implementation

Skilled at Customer Service

LANGUAGES

Proficient in Spanish (Reading and Writing)

WORK EXPERIENCE

Tires Plus Auto Center March 2012 To Present

Service Manager

St.Marys,Georgia 31558

Responsible for directing and coordinating all activities involved in operations and

maintenance of Automotive Service Department.

Prevent operational delays in repairing equipment; interview, hire and train

employees; assign, plan and direct work schedule of technicians.

Have extensive practical experience in vehicle servicing and repairs in all

types of vehicles both domestic and foreign, coupled with experience in

supervising technicians and most importantly dealing with customer service.

Interpret customer’s descriptions of their vehicle problems and to transfer those

into clear instructions for service technicians.

Deal with any customer concerns and address complaints and resolve

problems raised by customers at time of occurrence.

Build relationships with customers for repeat business in order to increase

the value of each service ticket. To ensure delivery of vehicles to customer on

a timely manner, and educate customers on maintaining their vehicle free

from troubles and problems.

Maximizing the efficiency, revenue and productivity of the store and to achieve

the highest level of customer satisfaction.

WORK EXPERIENCE CONTINUE

Big Ten Auto Center August 2002 until June 2010

Area District Manager/Store Manager (when acquired by Pep Boys)

Mobile, Alabama 36992

Operated and responsible for six (6) company owned stores in Atlanta, GA with annual gross ranging between 2.6 and 1.0 million dollars.

Set daily, monthly and annual goals to maintain highest profit margin

Hired and trained store managers

Processed payroll, maintained inventory control

Maintained gain/loss and review profit and loss reports

Developed merchandising techniques and coordinated sales promotions with local radio stations for live remotes

Worked harmoniously with cost efficient vendors and solicited new accounts for fleet purchases

Provided risk management solutions

oWorked directly with corporate office on areas in which company outlet stores excelled as well as those that represented new opportunities

oRecognized problem areas concerning customers satisfaction

oDeveloped and implemented critical financial and futuristic growth flow plan

EDUCATION

Ithaca College Bachelor of Science

Ithaca, NY

Major: Business Administration

Minor: Accounting

ASE (Automotive Service Excellence) Certified

Thomas Jefferson High School Dallas, Texas

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