Relations Manager Night
Resume:
Eugene Rozon Salvador
Mobile# (011) 639**-***-****/ (011) 639**-***-****
Email Add: ************@*****.***
Height: 5’7ft. Weight: 185lbs. DOB: April 25,1980
Position Desired: Front Office Manager
Work Experiences:
June 2019- January 2021
Lio Estate Resort Position: Group Front Office Manager
(Ayala Land Hotel and Resort Corporation)
-In charge of Front Office Department in 5 properties (Casa Kalaw, Balai Adlao, Hotel Covo, Huni Lio and El Nido Cove)
-Consistenly attending monthly revenue meeting and the Capital Expenditure budget (CAPEX) every last quarter of the year.
-Making Customer Service training that will enhance the ability of each staff and to gain self confidence when interacting with guest.
April 2018- June 2019
Berjaya Hotel, Makati Position: Front Office Department Head
-In command of Front Office Operation and consistently attending the profit and Loss meeting along with other Department Heads on a mothly basis. Monitoring the on line survey and to discuss issues with the Resident Manager that needs a proper solution daily. Attend guest concerns especially if cannot be escalated by Duty Manager/ Front Office Supervisor
October 2017- April 2018
Berjaya Hotel, Makati Position: Duty Manager
-2nd in command of the Front Office Operation which includes the concerns in every rooms such as defects, busted lights etc. and the one resposible of Customer Service Training on a monthly basis.
August 2016 to September 2016
Midas Hotel & Casino Position: Duty Manager
Focused on handling general complaints (room status, VIP’s, guest issues etc.) including casino issues.
December 2010 to February 2016
Princess Cruises Ltd. Position: Customer Relations Manager /Night Manager/
-Dealing with general complaints of each guest while onboard the ship.
-Ensure that all necessary guests complaints are followed up efficiently . Reports directly to the Customer Services Director every morning.
April 2006-December 2010
Princess Cruises Ltd. Position: Junior Assistant Purser
-Ensures all quiries of passengers are answered in a calm and profesional manner
-Ensures all passenger shipboard accounts are carefully handled which includes rectification of payment and accepting foreign currencies.
-Liaised all passenger issues to the Front Desk Manager, Night Manager or Customer Relations Manager so immediate action can be made.
Educational Attainment:
Bachelor of Science Hotel and Restaurant Management
Polytechnic University of the Philippines
Sta. Mesa Manila
SY: 2002-2003
Qualifications and Achievements:
-Trains newly hired Customer Services Agent (CSA) of Princess Cruises for 5 years
-Went thru various Supervisory and Managerial trainings on board Princess Cruises
-Well familiar with OPERA System (versión 5.0)
Courses taken while onboard Princess Cruises:
-Building a Successful Team, Self Motivation, Managing Stress and Change,
-Solving Problem as a team, Time Management, Managing your emotions
-Becoming an Effective Team Member, Dealing with Difficult and Challenging Customers
Character Reference:
Ms. Cynthia “Chie” Blas
Director of Sales and Marketing / Berjaya Makati Hotel
Mobile# (639-**-*******/ (639)17- 6884162
Email address: *******.****@************.***
Ms. Cora Dicdican
Executive Housekeeper/ Lio Estate Resort Palawan
E mail Add: ***********@*****.***
Mobile# (639-**-***-****
Ms. Eulani Hartman
Star Cruises Fleet Director / Magsaysay Maritime Corporation
Mobile# (639-**-***-****
Email Address: ****.********@*********.***.**
I hereby inform that the statements above are all essentials.
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