Care Specialist Outbound Customer
Resume:
Cheryl Harshaw
Baytown, TX
admxq0@r.postjobfree.com
SUMMARY:
• Experience working in a professional customer service and call center environment, while at, Harry and David and Big Lots Corporation
• Effectively managed 80+ inbound and outbound customer calls daily while at, Big Lots Corporation
• Completed and processed over 80 product orders daily while at, McGraw Hill
• Certification in Network Cabling from Columbus State Community College
• Demonstrated Proficiency of Microsoft Office Software
• Available for a face to face or phone interview with 24-hour business day WORK EXPERIENCE:
Community Partner Monitor
Greater Houston YMCA @ Greater Houston Food Bank - Houston, TX July 2020 to October 2020
Responsible for making sure Food Drives and Food Pantries were in compliance with state laws and regulations.
Assist with training new Partners, and set up of Pantries Submit summary report in database
Assist with Call Center as needed
Customer Service Representative
Teledirect Sacremento, CA
March 2020 to July 2020
Handle 30-40 calls per day
Gather contact information and provide leads
Take messages for business
Train on new accounts as needed
Customer Experience Specialist I
VSP Global - Columbus, OH
July 2018 to July 2019
Handled 60-80 calls per day
Processed and provided authorizations for services Advised providers and members of their available benefits and services Modified claims for processing and payment
Answered and researched questions from providers and members G6Hospitality
General Reservations Agent
May 2018 to June 2018
Took 30-60 calls per day scheduling, canceling and or modifying reservations Processed credit card via phone to hold reservations Advised of availability and room rates
Researched for attractions, and or alternate locations Transferred escalated calls to the proper department Customer Service Representative
Harry and David
November 2016 to January 2017
Addressed inbound customer service calls, dealing with inquires in an accurate fashion Keyed orders for gift baskets and product line
Advised and assisted customers with locating merchandise for purchasing Tracked orders, entered payments and kept up-to-date records of customer calls through internal database
Implementation Coordinator
McGraw Hill Education
May 2016 to September 2016
Completed order entry for online educational material for several Colleges, Universities, Schools, Individuals, and Bookstores in database from EDI Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
Answered and responded to email correspondence
Completed and processed over 80 product orders daily Created and updated client profiles for billing purposes and researched database as needed to answer email correspondence questions
Customer Care Specialist
Big Lots Corporation
April 2015 to August 2015
Effectively managed 80+ inbound and outbound customer calls, daily Handled escalated calls regarding store related issues and customer complaints Assisted customers with locating merchandise and products using online database Responded to email inquiries from customers and signed customers up for Buzz Club Rewards Program, completed explanation of program, updated customers profiles EDUCATION:
Walnut Ridge High School
June 1986
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