Nanice Renee Floyd

***** *********** **** **** ************, FL 32218

904-***-**** cell admxox@r.postjobfree.com

Objective

To obtain a challenging position where my proven abilities can be utilized and where there is an opportunity for professional growth.

Education

M.B.A. Nova University, Fort Lauderdale, FL

B.S. Computer Accounting, Jones College, Jacksonville, FL Awards: Who’s Who Amongst Students in American Universities and Colleges Skills

MS-Excel, MS-Word, PeopleSoft, Printstream, CAARS, ODM, SAM, Output, IBM PC’s and compatibles, keypunch machine, microfiche, 10-key, UNIVA card machine, and have QuickBooks knowledge and experience. Summary of Qualifications

Ability to work under pressure.

Strong accounting skills with attention to detail. Ability to communicate with all levels of management. Professional Summary

Publix

Cashier July 2020-Current

• Manage transactions with customers using cash register

• Scanning goods and ensuring pricing is accurate

• Collecting payment; credit, cash, or credit

• Provide excellent customer service; greeting and offering assistance Amazon

Full-Time Warehouse Associate (Pack Single) August 2017-May 2018

• Pack merchandise in boxes

• Pack merchandise in envelopes

• Back-end – catch merchandise to make sure it is sealed properly, if not sealed w remove the item from the assembly line and seal them

• Trained in AFE-pack multiple merchandises in boxes Ally Financial

Customer Service Representative II August 2010-June 2017

• Meet or exceed all assigned operational, customer-experience metrics, and objectives on a consistent basis.

• Provide personalized customer service of the highest level by establishing rapport and presenting a positive, friendly attitude.

• Ensure processes are done thoroughly, accurately and per legal/process requirements.

• Accurately update systems and databases with status details and other information relating to customer concern or need.

• Ability to demonstrate very strong Accounts Payable operational skills and knowledge.

• Ability to process refunds from vendors and customers, make accurate adjustments to their accounts.

• Ability to adapt to change and meet the changing demands of the work environment.

• Ability to demonstrate strong power of analytical reasoning and problems.

• Maintain strict confidentiality with customers, employees, and company information.

• Recommend changes to policies and procedures to support providing a low effort experience for our customers immediately implement and maintain control when procedural changes are presented.

• Able to perform assigned tasks with little or no supervision.

• Assists with training and coaching of new team members. Assists others within department, assists in leading departmental projects or activities.

• Follow Ally policies and procedures and abide by the Code of Conduct and Ethics and information Security Standards.

Temp Service – ManPower

Oce @ Chase, Jacksonville, FL

Loss Mitigation Specialist November 2009-January 2010

• Review and process modification, short sale/deed in lieu applications.

• Monitor the Non-Critical folder for critical Loss Mitigation (LM) documents and documents that need attention, and reroute them to the appropriate department or folder as needed.

• Monitor the Undefined folder to identify Loss Mitigation (LM) documents that have been placed incorrectly in the Undefined folder, research and process 3rd party authorizations.

• Retrieved the mortgagor’s credit report from the Equifax website and upload the credit report to Lender Live to be viewable.

• Retrieved the mortgagor’s/co-mortgagor’s BPO (Broker Price Opinion) report from the Pro-Teck website and upload the BPO report to Lender Live to be viewable. Temp Service – ManPower

Merrill Lynch, Jacksonville, FL

Consultant March-May 2009

• Managed Account Processing Services (MAPS) provides superior operational services for accounts in managed products at Merrill Lynch. I was responsible for processing Consults ACATS, PIA ACATS, MLUA ACATS, and MLPA ACATS.

Harte-Hanks Direct Marketing, Jacksonville, FL

Accounts Payable Coordinator May 2002-January 2008

• Attached purchase orders, packing slips, and supporting documentation to invoices, deface invoice and distribute for approval.

• Communicated daily with vendors regarding invoices.

• Coordinated with mail transportation with the postage checks and postage deposit slips.

• Verified and process all employees’ expenses in PeopleSoft and Print Stream.

• Utilized PeopleSoft and Print Stream to process all voids at the end of the month. To track purchases, and to input new vendor information including correct 1099 information.

• Prepared express check for and documentation approval as necessary. Also prepared weekly pay cycle.

• Exported/Imported data from Print Stream to PeopleSoft weekly or as needed.

• Responsible for end of the month and end of the year reports. Accounts Payable Clerk April 1998-May 2002

• Verified all incoming purchase orders for proper approval. Matched all incoming invoices with purchase orders before distributing to department heads for approval.

• Provided assistance by manually processing payroll adjustments and payroll checks.

• Inputted vendor’s information daily into PeopleSoft including 1099 information.

• Verified and process all employees’ expenses in the system.

• Utilized PeopleSoft to process all voids at the end of the month.

• Maintained a balance log for the accounts payable distribution to the general ledger and the open accounts payable items on a weekly basis.

• Responsible for the end of the month and end of the year reports.

Contact this candidate