Sales Associate Customer Service

CURRICULUM VITAE

Name: Mbachi Roger Zofanyi

Address: Dubai-UAE

Nationality: Cameroonian

Visa Status: Tourist Visa

Mobile: 055*******

Email: ***********@*****.***

SALES ASSOCIATE AND CUSTOMER SERVICE

PROFESSIONAL SUMMARY

Energetic and reliable retail professional looking for a career opportunity. A gifted candidate with huge experience in customer service, coaching and developing Professional sales representatives. Extensive knowledge of high fashion retail and sales activity and customer service. Gained confidence in dealing with people of all ages, nationalities, educational backgrounds.

Skills

-Extensive communication skills, both in sales, interpersonal, and management. -Familiar building relationships, establishing lifelong connections, and encouraging return business. -Intimately familiar with standard marketing techniques and experienced in improving sales of entire sales team. -Developed critical thinking and decision making skills,can work as an individual and as a team.

WORK EXPERIENCE

Jack style fashion retail -CAMEROON: 2017-2019

SALES ASSOCIATE

Responsible for ensuring consistently high standard customer service in the store and making sure that all available space in the store is utilized such as visual merchandising. Focused on maximizing the customers shopping experience

DUTIES

Greeting, smiling, welcoming within 30 seconds max

Approach the customer and check his/her need

Listen to the customer, know your products by sizes

Able to help customers find what they want

Up selling, cross selling, and suggestive selling

Assist customers in the fitting room close the deal

providing excellent customer service to customers and ensuring their requirements are met

Maintaining sops, ensuring all the standards are met

responsible for overall sales to meet the assign store target. maintaining the eye-catching display and clean all the products

Service oriented.

Ready and able to work individually or within a team environment

Fully aware of security issues concerning stock in relation to shoplifting, leakage and theft.

Good with numbers, and able to use modern computerized equipment and specialist.

retailing software.

Thank the customer for visit and invite him/her again

Mother care baby shop Limbe Cameroon 2015-2016

SALES ASSOCIATES AND CASHIER

FUNCTION

provided information to customers to help them select the best product

Take cash from customers and process transaction accurately and efficiently

Doing exchange and refunds as per the company policy

Keep an update to the data base

Keep an up to date with all current promotion within the store

Identified customers who needed assistance on the shop floor

Being alert to theft and fraudulent bank notes check or credit card

EDUCATION

Higher National Diploma (HND) Accounting

G C E Advance level 2012

G C E Ordinary Level 2010

TECHNICAL SKILLS:

Basic computer knowledge

PERSONAL SKILLS

willing to work on a shift basis including evening and weekends

Always smartly dressed, articulate and presentable

Ability to take ownership of issues and to work alone with little or no supervision

Extremely organized with a high level of attention to details

Language

English and French

Hobbies

Love reading, singing and play games

Contact this candidate