AMANDA WYATT

Customer Service Specialist

PROFILE

Energetic Customer Service Representative with 5+ years of experience resolving complex customer inquiries. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement.

CONTACT

PHONE:

440-***-****

EMAIL:

admxn8@r.postjobfree.com

EDUCATION

Ashtabula County JVS

June 2003

GED

WORK EXPERIENCE

Things Remembered CSR

Oct 2019-Mar 2020

Opens and or/stages product to assist in the personalization process.

Inspects merchandise pre-production to ensure product quality.

Remains updated on current product assortment and the best way to set up machines for maximum productivity and minimum shrink.

Applies personalized messages to merchandise using a variety of methods and equipment.

Inspects merchandise post production to ensure accuracy of personalization and that all quality standards have been met.

Applies any customer ordered add-ons such as color fill to product.

Gift wraps and/or re-packages customer’s order according to brand and best-in-class standards.

Confirms integrity of orders by ensuring all pieces are accounted for and appropriately packs orders for shipment.

Performs preventive maintenance of machines and understands when to refer machines for repair.

Meets established productivity and quality standards.

VXI Global Solutions CSR

July 2015-Sept 2019

Resolve customer’s concern, promote Product and client Loyalty

Ensure that incoming telephone calls are answered in a timely and professional manner.

Input the customer modification/sale into a database thereby ensuring that the data entered is accurate.

Willing to do whatever is necessary within the established company guidelines to ensure that customer and dealer expectations are realized.

Understand and appreciate the impact on customers and potential customers of the need to make the “right decision” in any given circumstance.

Develop alternative resolutions to customer inquiries to avoid the need to deploy a technician or initiate a return when not necessary.

Responsible for maintaining First call Resolutions

Responsible to keep and uphold integrity in handling customer’s account information in each and every call

SKILLS

Proven problem resolution skills

Outstanding verbal communication skills

Ability to build rapport utilizing effective probing questions

Ability to learn product knowledge and troubleshoot to ensure quick resolution

Ability to type 35 wpm

Ability to follow direction and accept coaching

Self-motivated and upbeat

Contact this candidate