Jeannie Marie Peterson

**** ****** ****

Hodgenville, Kentucky 40456

Cell: (270) 766- 9546

admxlw@r.postjobfree.com

QUALIFICATIONS:

Excellent customer service skills; energetic, enthusiastic, and motivational.

Dependable with good work ethics.

Strong interpersonal skills; proven ability to work well with individuals and relate well with people from a variety of cultures.

Dedicated individual; achieving a reputation for consistently going beyond what is required.

Detail oriented and able to multitask effectively.

EXPERIENCE:

04/2018 – 05/2020

Hodgenville, Kentucky

Konsei USA Inc.

HR Generalist

Ensuring the highest quality HR Generalist of all employee operations to meet and exceed company requirements.

Allocate available resources to enable successful task performance.

Take potential new hire employee applications review and select the best candidate for Konsei employment.

Do orientation with new hires on Konsei policy and procedures; (Handbook/Attendance employment

Conduct performance reviews.

Coach, mentor, and discipline when necessary .

Prepares reports by collecting and summarizing data throughout the month.

Protects an organization's value but keeping information confidential.

Ensuring that employees are entering data information systems, oversee and supervision of employee performance.

10/2014 – 05/2015 Lexington, Kentucky

Numotion

Customer Care Coordinator

Answer incoming calls from clients, therapists, payers, and ATP’s (Assistant Technology Professionals)

Processes new orders, new intakes efficiently and effectively by retrieving data and using data to respond to customer inquiries

Upload order files for ATP’s

Requests, collects, and reviews order documents to include Functional Mobility Evaluations (FME) and Letter of Medical Necessity (LMN).

Communicates with all staff involved in order processing to allow the most effective flow of orders being processed.

Participates in inventory process.

Performs research to determine reason for customer transaction errors and failures.

Conducts research of related equipment on vendor websites.

Determines stock needed for specialized items based on usage, inventory, demand, changing customer needs and projected depletion’s.

Used a thorough knowledge of supply to conduct physical inventories of broad diverse specialized items some of which were difficult to identify and/or differentiate from others which required special treatment.

This position is responsible for ensuring that all assigned orders are processed quickly and accurately so that the client’s needs are met.

Operation Manager

Manage daily activities of direct and indirect reports.

Recruits, hires, trains, disciplines and terminates staff as needed.

Assures and maintains effective relationships with referrals and customers.

Approves staff time and manages overtime for all direct reports.

Assures the proper maintenance of facilities and company vehicles.

Assures on-site physical inventory is effectively managed and controlled.

Fiscally responsible for direct branch related operating expenses such as office supplies, warehouse supplies, overtime and vehicle related expenses.

Responsible for all staff evaluations.

The Operations Manager coordinates and manages the efforts of the branch personnel to ensure the provision of quality customer service while maintaining safe and efficient operations.

02/2013 – 10/2014

Berea College

Administrative Assistant to the AVP of Development

Provide assistance to the AVP of Development; assist in the coordination of staff orientation and ongoing training of other staff as needed.

Monitor transactions, enter descriptions, and reclassify charges for College Purchasing Cards. Provide documentation as requested by internal/external auditors. Updated database to respond to program review and inquiries.

Manage cell phone accounts, i.e., responsible for purchasing new devices for staff, invoicing, and check requests for payment.

Manage divisional automobiles including overseeing maintenance, vendor contracts, and scheduling of divisional vehicles, GPS equipment, and manage the fleet/fuel card invoices. .

Manage staff timesheets; track and monitor vacation and sick days.

Serve as a back-up for the Vice President; manage the divisional 800 # by answering and routing incoming calls from donors and other external stakeholders.

Responsible for overall divisional budget management. Monitor and track budgets, expenditures and other financial transactions for the development unit with attention to all gift officer staff. File expense reports, track reimbursements/cash advances. Maintain records and statistics on staff travel, visits, costs, etc.

2012 - 2013

Lexington, Kentucky

First Steps POE

Bluegrass Mental Health Mental Retardation Inc.

Service Coordinator

Schedule and attend a home visit where a developmental and social history is completed by the parent.

Make referrals for eligibility determination and assessments for program planning for clients.

Analyzed results and recommended changes.

Schedule Individualized Family Services Plan (IFSP) meetings with family and providers to facilitate IFSP meetings.

Facilitate transition meetings with school systems and other community partners.

Ensure that all regulated timelines are met 100% of the time unless the family is the reason for the delay.

File and maintain electronic records for the child and attend necessary First Steps meetings and training.

Selects bests source from which to obtaining information.

Assist families in finding community resources and other duties as assigned.

2004-2012

Shannon Johnson Elementary School Berea, Kentucky

Para Educator/ Title 1 Assistant

Created a safe, comfortable, and fun learning environment for children ages 5-6 years.

Taught self-help skills.

Demonstrated patience and understanding while managing difficult children.

Developed, designed, and implemented indoor and outdoor kindergarten activities and educational lessons.

Created instructional materials and procedures consistent with individual learning needs and behaviors.

2002- 2004

Riley Oil Company Richmond, Kentucky

Bookkeeper/ Clerical Associate

Computerized/Manual Accounts Payable/Receivable

Credit and Collections

Month- End- Closings

Compiles statistical, status, and other supply information

Prepares recurring status reports

Statements & Billing

Reviews record adjustments for accuracy and completeness.

Office Management

Ordering office supplies

1998- 2002

CBS Personal Services

Richmond, Kentucky

Staffing Supervisor

Training, orientation, and supervision of staff at work site

Interviewing, recruiting, and job placement for new employees

EDUCATION:

Eastern Kentucky University Richmond, Kentucky

Overall GPA 3.8 2011 B.A. IECE- Interdisciplinary Early Childhood Special Education (Non-Teaching)

REFERENCES:

Dusty Parker 859-***-****

640 King Luke Court

Berea, Kentucky 40403

Peggy Bowman 859-***-****

112 Pine Meadow Road

Waco, KY 40385

Rick Parkey 502-***-****

6615 Bloomfield Road

Bardstown, KY 40004

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